S&P Global
About the Role
As an Implementation Project Manager, you will be responsible for all operational aspects of guiding new customers through an implementation lifecycle and onto our technology platform. You will conduct analyses and assess the team’s practices to ensure efficient operation. Your main focus will be to improve implementation procedures and tooling to make the process as seamless as possible while managing both internal and external stakeholders. You will proactively communicate the action plan, status, next steps, and proposed solution(s) to all stakeholders.
Responsibilities
Become an influential leader within the Onboarding team assisting management with key items such as ticket escalation, process improvements, and liaison across the Product organization
Assist management with mentorship of new team members
Consolidate, improve, and/or modify Onboarding Playbook documentation
Own and manage all facets of the Onboarding process for new customers, when applicable
Query and extract data using common computer languages including SQL, C#, and Python
Communicate status updates and next steps by phone and email to internal stakeholders and customers
Obtain customer data, ingest it into our systems, and test the quality and expected functionality
Manage multiple ongoing projects and client-facing communication
Quickly own and resolve relevant support tickets, explain the breakdown, and suggest process improvements for recurring cases
In parallel, be the initial point of escalation of support tickets, when applicable
Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
Communicate with clarity against the work they are leading and ensure that the priorities of others are considered
Apply critical thinking along with solutions to issues or problems that may occur with a comprehensive view
Use judgment to identify and resolve day-to-day problems
Recognize setbacks and risks to goals/metrics and elevate as required
Become a subject matter expert in the dealership management system and data extraction topics
Prioritize and manage concurrent work streams with minimal supervision
Analyze the team’s current processes and suggest/implement process improvements
Assist in building reports in Salesforce for the appropriate business need (when applicable)
Qualifications
2+ years of relevant professional experience in a fast-moving company or in the auto industry
Experience leading a team and/or an entire process
Strong project management skills with accountability for meeting defined deadlines; ability to effectively manage multiple projects concurrently
Strong interpersonal and communication skills with the ability to lead complex discussions across departments when needed
Comfortable with technology and has a strong understanding of process-based tools
Proficient user of Microsoft Office 365
Intermediate SQL/ Google BigQuery knowledge
Power BI knowledge/experience a plus
Salesforce.com experience
Project Management experience a plus
A natural leader and team player
Collaborative and solutions oriented
A clear and succinct verbal and written communicator
One who enjoys process and mastery of technical detail
Proactive and assumes an ownership mindset
Right to Work Requirements Right to work requirements:
This role is limited for candidates with indefinite right to work within the USA or Canada.
Compensation and Benefits (US Applicants Only)
S&P Global states that the anticipated base salary range for this position is $53,084 to $109,089. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role.
In addition to base compensation, this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://spgbenefits.com/benefit-summaries/us
Company Overview Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
Job ID 323869
Posted On 2025-12-21
Location Virtual, Mississippi, United States
#J-18808-Ljbffr
Responsibilities
Become an influential leader within the Onboarding team assisting management with key items such as ticket escalation, process improvements, and liaison across the Product organization
Assist management with mentorship of new team members
Consolidate, improve, and/or modify Onboarding Playbook documentation
Own and manage all facets of the Onboarding process for new customers, when applicable
Query and extract data using common computer languages including SQL, C#, and Python
Communicate status updates and next steps by phone and email to internal stakeholders and customers
Obtain customer data, ingest it into our systems, and test the quality and expected functionality
Manage multiple ongoing projects and client-facing communication
Quickly own and resolve relevant support tickets, explain the breakdown, and suggest process improvements for recurring cases
In parallel, be the initial point of escalation of support tickets, when applicable
Work diligently and collaboratively with members of other teams to meet or exceed communicated Service Level Agreements
Communicate with clarity against the work they are leading and ensure that the priorities of others are considered
Apply critical thinking along with solutions to issues or problems that may occur with a comprehensive view
Use judgment to identify and resolve day-to-day problems
Recognize setbacks and risks to goals/metrics and elevate as required
Become a subject matter expert in the dealership management system and data extraction topics
Prioritize and manage concurrent work streams with minimal supervision
Analyze the team’s current processes and suggest/implement process improvements
Assist in building reports in Salesforce for the appropriate business need (when applicable)
Qualifications
2+ years of relevant professional experience in a fast-moving company or in the auto industry
Experience leading a team and/or an entire process
Strong project management skills with accountability for meeting defined deadlines; ability to effectively manage multiple projects concurrently
Strong interpersonal and communication skills with the ability to lead complex discussions across departments when needed
Comfortable with technology and has a strong understanding of process-based tools
Proficient user of Microsoft Office 365
Intermediate SQL/ Google BigQuery knowledge
Power BI knowledge/experience a plus
Salesforce.com experience
Project Management experience a plus
A natural leader and team player
Collaborative and solutions oriented
A clear and succinct verbal and written communicator
One who enjoys process and mastery of technical detail
Proactive and assumes an ownership mindset
Right to Work Requirements Right to work requirements:
This role is limited for candidates with indefinite right to work within the USA or Canada.
Compensation and Benefits (US Applicants Only)
S&P Global states that the anticipated base salary range for this position is $53,084 to $109,089. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role.
In addition to base compensation, this role is eligible for an annual incentive plan.
This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://spgbenefits.com/benefit-summaries/us
Company Overview Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry. Through its proprietary automated sales and marketing platform, Mastermind, the company empowers dealers to close more deals by predicting future buyers and consistently marketing to them. automotiveMastermind is headquartered in New York City. For more information, visit automotivemastermind.com.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: The EEO is the Law Poster
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
Job ID 323869
Posted On 2025-12-21
Location Virtual, Mississippi, United States
#J-18808-Ljbffr