S&P Global
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Implementation Project Manager
role at
S&P Global .
1 day ago Be among the first 25 applicants
What You Will Do
Guide new customers through an implementation lifecycle and onto our technology platform.
Conduct analyses and assess the team’s practices to improve operational efficiency.
Improve implementation procedures and tooling to make the process as seamless as possible while managing internal and external stakeholders.
Proactively communicate action plans, status, next steps, and proposed solutions with all stakeholders.
Become an influential leader within the Onboarding team, assisting management with ticket escalation, process improvements, and liaison across the Product organization.
Mentor new team members and consolidate, improve, and modify Onboarding Playbook Documentation.
Own and manage all facets of the Onboarding process for new customers when applicable.
Query and extract data using SQL, C#, and Python.
Communicate status updates and next steps by phone and email to internal stakeholders and customers.
Obtain customer data, ingest it into our systems, and test quality and expected functionality.
Manage multiple projects and client‑facing communication.
Own and resolve support tickets, explain breakdowns, and suggest process improvements for recurring cases.
Be the initial point of escalation for support tickets when applicable.
Collaborate with members of other teams to meet or exceed SLAs.
Communicate clearly and consider the priorities of others.
Apply critical thinking to issues with a comprehensive view.
Use judgment to identify and resolve day‑to‑day problems.
Recognize setbacks and risks to goals/metrics and elevate as required.
Become a subject matter expert in dealership management systems and data extraction topics.
Prioritize and manage concurrent work streams with minimal supervision.
Analyze current processes and suggest or implement improvements.
Assist in building Salesforce reports for business needs when applicable.
Who You Are
2+ years of relevant professional experience in a fast‑moving company or the auto industry.
Experience leading a team and/or overseeing an entire process.
Strong project management skills, accountable for meeting deadlines and managing multiple projects concurrently.
Strong interpersonal and communication skills to lead complex discussions across departments.
Comfortable with technology and has a strong understanding of process‑based tools.
Proficient user of Microsoft Office 365.
Intermediate SQL / Google BigQuery knowledge.
Power BI knowledge/experience a plus.
Salesforce.com experience.
Project Management experience a plus.
A natural leader and team player.
Collaborative and solutions oriented.
A clear and succinct verbal and written communicator.
Enjoys process and mastery of technical detail.
Proactive and assumes an ownership mindset.
Right to work requirements:
This role is limited for candidates with indefinite right to work within the USA or Canada.
Compensation & Benefits (US Applicants Only)
Anticipated base salary range: $53,084 to $109,089, adjusted by geographic location, experience and qualifications.
Annual incentive plan eligibility.
Eligible to receive additional S&P Global benefits. For more information, visit spgbenefits.com/benefit-summaries/us.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com.
Job ID:
323869
Posted On:
2025-12-29
Location:
Virtual, Mississippi, United States
#J-18808-Ljbffr
Implementation Project Manager
role at
S&P Global .
1 day ago Be among the first 25 applicants
What You Will Do
Guide new customers through an implementation lifecycle and onto our technology platform.
Conduct analyses and assess the team’s practices to improve operational efficiency.
Improve implementation procedures and tooling to make the process as seamless as possible while managing internal and external stakeholders.
Proactively communicate action plans, status, next steps, and proposed solutions with all stakeholders.
Become an influential leader within the Onboarding team, assisting management with ticket escalation, process improvements, and liaison across the Product organization.
Mentor new team members and consolidate, improve, and modify Onboarding Playbook Documentation.
Own and manage all facets of the Onboarding process for new customers when applicable.
Query and extract data using SQL, C#, and Python.
Communicate status updates and next steps by phone and email to internal stakeholders and customers.
Obtain customer data, ingest it into our systems, and test quality and expected functionality.
Manage multiple projects and client‑facing communication.
Own and resolve support tickets, explain breakdowns, and suggest process improvements for recurring cases.
Be the initial point of escalation for support tickets when applicable.
Collaborate with members of other teams to meet or exceed SLAs.
Communicate clearly and consider the priorities of others.
Apply critical thinking to issues with a comprehensive view.
Use judgment to identify and resolve day‑to‑day problems.
Recognize setbacks and risks to goals/metrics and elevate as required.
Become a subject matter expert in dealership management systems and data extraction topics.
Prioritize and manage concurrent work streams with minimal supervision.
Analyze current processes and suggest or implement improvements.
Assist in building Salesforce reports for business needs when applicable.
Who You Are
2+ years of relevant professional experience in a fast‑moving company or the auto industry.
Experience leading a team and/or overseeing an entire process.
Strong project management skills, accountable for meeting deadlines and managing multiple projects concurrently.
Strong interpersonal and communication skills to lead complex discussions across departments.
Comfortable with technology and has a strong understanding of process‑based tools.
Proficient user of Microsoft Office 365.
Intermediate SQL / Google BigQuery knowledge.
Power BI knowledge/experience a plus.
Salesforce.com experience.
Project Management experience a plus.
A natural leader and team player.
Collaborative and solutions oriented.
A clear and succinct verbal and written communicator.
Enjoys process and mastery of technical detail.
Proactive and assumes an ownership mindset.
Right to work requirements:
This role is limited for candidates with indefinite right to work within the USA or Canada.
Compensation & Benefits (US Applicants Only)
Anticipated base salary range: $53,084 to $109,089, adjusted by geographic location, experience and qualifications.
Annual incentive plan eligibility.
Eligible to receive additional S&P Global benefits. For more information, visit spgbenefits.com/benefit-summaries/us.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com.
Job ID:
323869
Posted On:
2025-12-29
Location:
Virtual, Mississippi, United States
#J-18808-Ljbffr