Mount Sinai Medical Center
Manager – Care Management – Mount Sinai Medical Center
As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. We offer the latest in advanced medicine, technology, and comfort across 12 facilities in Miami-Dade and Monroe Counties, serving over 38 medical services including cancer care, 24/7 emergency care, orthopedics, and cardiovascular care. Mount Sinai is South Florida’s largest private independent not‑for‑profit hospital, dedicated to training the next generation of medical pioneers.
Culture of Caring: The Sinai Way. Our hardworking, tight‑knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit of clinical excellence.
Department: CC017410 Care Management. Position Responsibilities
Responsibilities
In collaboration with department leadership, reviews and revises department policies/procedures as necessary and ensures the appropriate distribution and education of department policies/procedures.
Ensures the management of data collection, aggregation and dissemination across the continuum, specific to clinical, financial and operational performance for the designated area of responsibility, including concurrent and retrospective chart audits as necessary.
Maintains and monitors daily reports to ensure appropriate staffing levels based on unit of service standards.
Promotes effective communication and collaboration between the Care Management Department and members of the healthcare team (physicians, nurses, support services, managed care and other community agencies and resources).
Participates in rounding with Care Management team and physician advisor as warranted; addresses concerns to physician advisor from staff and provides timely response to care management staff regarding PA reviews; assists in hard‑wiring this process and assuring effectiveness of the rounds.
Identifies and develops action plans to improve hospital operations as related to Care Management in collaboration with the director, interdisciplinary team, MSMC departments and ambulatory providers based on leading practices and current practice patterns.
Identifies opportunities and strategies to improve department processes to meet the evolving needs of specific patient populations, MSMC and the community; monitors and reports department quality, service and cost outcomes, in conjunction with the Director of Care Management.
Supports the director in implementing objectives and recommending improvement that support the vision and mission of the organization; demonstrates awareness and support of department objectives during interactions with staff and customers.
In coordination with and in support of the director, plans and conducts meetings, encourages open communication and verbalization of opinions in an attempt to identify and resolve problems within the department.
Participates in hiring, reviews, discipline, and grievance handling to ensure optimal individual and team performance.
Participates in staff development activities, interacting as needed with the director, customers, and others to continuously improve competency and effectiveness of the department.
Identifies and addresses skills or behaviors requiring improvement, both at an individual level and at a department level.
Provides coaching as needed to optimize performance and ensure safe and satisfactory care to patients and optimal customer service.
Engages in self‑development in clinical, professional, and managerial areas; successfully completes leadership development curriculum.
Adheres to standards, policies and procedures at both the hospital and departmental level.
Promotes a service orientation in the performance of position duties and responsibilities and in interactions with patients, hospital staff and visitors.
Qualifications
License/Registration/Certification: Not applicable.
Education: Bachelor’s Degree.
Experience: Minimum 5 years of management experience required.
Benefits
Health benefits
Life insurance
Long‑term disability coverage
Healthcare spending accounts
Retirement plan
Paid time off
Pet insurance
Tuition reimbursement
Employee assistance program
Wellness program
On‑site housing for select positions and more!
Certification / Degree Requirements: Core responsibilities include: all other tasks as assigned; analyzes team outcomes; defines target accountabilities; ensures customers receive standards of service; ensures new employees complete orientation; documents personnel actions; ensures procedures comply with company policy; implements and completes team projects; follows HR policies; guides and directs team efforts; completes performance evaluations; maximizes impact of staffing; reports incidents to Director/Risk Management; supports day‑to‑day activities; adheres to hospital and departmental policies; engages in self‑development; ensures management of data collection, aggregation, dissemination; identifies improvement areas; develops action plans; improves department processes; reviews and revises policies; conducts meetings; monitors staffing; participates in hiring and grievance handling.
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Culture of Caring: The Sinai Way. Our hardworking, tight‑knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit of clinical excellence.
Department: CC017410 Care Management. Position Responsibilities
Responsibilities
In collaboration with department leadership, reviews and revises department policies/procedures as necessary and ensures the appropriate distribution and education of department policies/procedures.
Ensures the management of data collection, aggregation and dissemination across the continuum, specific to clinical, financial and operational performance for the designated area of responsibility, including concurrent and retrospective chart audits as necessary.
Maintains and monitors daily reports to ensure appropriate staffing levels based on unit of service standards.
Promotes effective communication and collaboration between the Care Management Department and members of the healthcare team (physicians, nurses, support services, managed care and other community agencies and resources).
Participates in rounding with Care Management team and physician advisor as warranted; addresses concerns to physician advisor from staff and provides timely response to care management staff regarding PA reviews; assists in hard‑wiring this process and assuring effectiveness of the rounds.
Identifies and develops action plans to improve hospital operations as related to Care Management in collaboration with the director, interdisciplinary team, MSMC departments and ambulatory providers based on leading practices and current practice patterns.
Identifies opportunities and strategies to improve department processes to meet the evolving needs of specific patient populations, MSMC and the community; monitors and reports department quality, service and cost outcomes, in conjunction with the Director of Care Management.
Supports the director in implementing objectives and recommending improvement that support the vision and mission of the organization; demonstrates awareness and support of department objectives during interactions with staff and customers.
In coordination with and in support of the director, plans and conducts meetings, encourages open communication and verbalization of opinions in an attempt to identify and resolve problems within the department.
Participates in hiring, reviews, discipline, and grievance handling to ensure optimal individual and team performance.
Participates in staff development activities, interacting as needed with the director, customers, and others to continuously improve competency and effectiveness of the department.
Identifies and addresses skills or behaviors requiring improvement, both at an individual level and at a department level.
Provides coaching as needed to optimize performance and ensure safe and satisfactory care to patients and optimal customer service.
Engages in self‑development in clinical, professional, and managerial areas; successfully completes leadership development curriculum.
Adheres to standards, policies and procedures at both the hospital and departmental level.
Promotes a service orientation in the performance of position duties and responsibilities and in interactions with patients, hospital staff and visitors.
Qualifications
License/Registration/Certification: Not applicable.
Education: Bachelor’s Degree.
Experience: Minimum 5 years of management experience required.
Benefits
Health benefits
Life insurance
Long‑term disability coverage
Healthcare spending accounts
Retirement plan
Paid time off
Pet insurance
Tuition reimbursement
Employee assistance program
Wellness program
On‑site housing for select positions and more!
Certification / Degree Requirements: Core responsibilities include: all other tasks as assigned; analyzes team outcomes; defines target accountabilities; ensures customers receive standards of service; ensures new employees complete orientation; documents personnel actions; ensures procedures comply with company policy; implements and completes team projects; follows HR policies; guides and directs team efforts; completes performance evaluations; maximizes impact of staffing; reports incidents to Director/Risk Management; supports day‑to‑day activities; adheres to hospital and departmental policies; engages in self‑development; ensures management of data collection, aggregation, dissemination; identifies improvement areas; develops action plans; improves department processes; reviews and revises policies; conducts meetings; monitors staffing; participates in hiring and grievance handling.
#J-18808-Ljbffr