EmpowerMe Wellness
Join to apply for the
Care Coordinator
role at
EmpowerMe Wellness .
About Us: EmpowerMe Wellness is a tech-enabled, multi-service healthcare organization on a mission to improve the lives of seniors. We enrich senior living communities nationwide through fully integrated on‑site therapy, pharmacy services, primary care and more. With a team of more than 3,000 clinicians and professionals, we focus on improving wellness and driving positive outcomes from a place of deep compassion and expertise.
Position Summary As the Care Coordinator, you will work closely with the Area Director of Operations and be responsible for providing administrative and care delivery support in communities. Your duties include optimizing therapist schedules, supporting intakes, and ensuring completion of 360 touchpoints for consistent and comprehensive interaction with residents, families, and staff. The ideal candidate is highly organized, detail‑oriented, and adept at multitasking to support overall operational effectiveness and quality of care.
Responsibilities Intake Process
Support Clinic Directors to drive completion of intake process for new residents, including gathering documentation and obtaining consent from residents or Power of Attorney.
Submit orders to physicians, faxing or emailing to Primary Care Providers when therapy is indicated on screening.
Ensure completion of evaluations.
Assist with obtaining signed therapy documents from physicians.
Scheduling and Team Member Support
Review hours reports and coordinate therapists’ weekly schedules to optimize efficiency.
Support new team members on Day 1 with equipment setup and training.
Support daily clinic operations, scheduling, documentation, and follow-up needs.
Identifying and Supporting Wellness Needs
Assist in identifying therapy needs and 360 participation via falls reports, new move‑ins, screening tracker, DC from therapy, etc.; communicate needs to Clinic Director or ADO to begin screening.
Maintain weekly on‑site presence to build relationships with team members, residents, and community partners.
Serve as point of contact for residents, families, and therapy teams, ensuring smooth coordination of care.
Anticipate and resolve issues impacting the resident experience, escalating concerns when needed.
Contribute to a positive resident experience by staying engaged and responsive to community needs.
Reporting
Review operational reports and act on closing gaps.
Send weekly therapy and 360 census spreadsheets to Executive Director, Director of Wellness, Clinic Director and ADO.
Follow up with therapists weekly to ensure completion of documents due as outlined in documentation due dates report.
Follow up on outstanding items in the Missing Documents Report and send to the records management team.
Track individual therapist weekly closeouts via Labor Log Report and Weekly Closeout (Hotlist).
Clinic Director Coverage
Serve as interim clinic director to cover PTO or openings by attending stand‑up meetings, touring community, and explaining EmpowerMe services to current/prospective residents.
Misc and General Administrative Support
Coordinate with ADO to order supplies as requested and assist in completion of Agency‑required tasks.
Comply with HIPAA and PHI guidelines and protect confidentiality.
Communicate professionally and maintain good relationships with physicians, care staff, and interdisciplinary teams; demonstrate flexibility to meet patient/community needs.
Qualifications
Certification in healthcare, business administration, or related field; two years of relevant experience in a senior living setting preferred.
Proven experience in administrative and operational roles, including schedule management, correspondence, and records maintenance.
Experience in a customer‑facing role with a focus on providing exceptional service to residents and families.
Solid understanding of wellness offerings (Physical, Occupational, and Speech Therapy for seniors) and general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care.
Exceptional communication and interpersonal skills; passion for working with older adults.
Ability to work well with others and take direction from management.
Self‑motivation and initiative; proactive orientation with a curiosity to learn and solve problems.
Ability to remain calm in stressful situations, be flexible, work well with many interruptions, and have exceptional multi‑tasking skills.
Respect for patient/resident rights and confidentiality.
Computer Skills Proficiency in Internet browsers (Explorer, Chrome, Firefox) and advanced knowledge of Microsoft Office (Outlook, Excel, Word).
Work Environment & Physical Demands The physical demands described here include lifting/moving 20 lbs, standing, walking, using hands and fingers to handle or feel, operating equipment, and communicating with employees. Specific vision abilities required are close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industry Hospitals and Health Care
Referrals increase your chances of interviewing at EmpowerMe Wellness by 2x.
#J-18808-Ljbffr
Care Coordinator
role at
EmpowerMe Wellness .
About Us: EmpowerMe Wellness is a tech-enabled, multi-service healthcare organization on a mission to improve the lives of seniors. We enrich senior living communities nationwide through fully integrated on‑site therapy, pharmacy services, primary care and more. With a team of more than 3,000 clinicians and professionals, we focus on improving wellness and driving positive outcomes from a place of deep compassion and expertise.
Position Summary As the Care Coordinator, you will work closely with the Area Director of Operations and be responsible for providing administrative and care delivery support in communities. Your duties include optimizing therapist schedules, supporting intakes, and ensuring completion of 360 touchpoints for consistent and comprehensive interaction with residents, families, and staff. The ideal candidate is highly organized, detail‑oriented, and adept at multitasking to support overall operational effectiveness and quality of care.
Responsibilities Intake Process
Support Clinic Directors to drive completion of intake process for new residents, including gathering documentation and obtaining consent from residents or Power of Attorney.
Submit orders to physicians, faxing or emailing to Primary Care Providers when therapy is indicated on screening.
Ensure completion of evaluations.
Assist with obtaining signed therapy documents from physicians.
Scheduling and Team Member Support
Review hours reports and coordinate therapists’ weekly schedules to optimize efficiency.
Support new team members on Day 1 with equipment setup and training.
Support daily clinic operations, scheduling, documentation, and follow-up needs.
Identifying and Supporting Wellness Needs
Assist in identifying therapy needs and 360 participation via falls reports, new move‑ins, screening tracker, DC from therapy, etc.; communicate needs to Clinic Director or ADO to begin screening.
Maintain weekly on‑site presence to build relationships with team members, residents, and community partners.
Serve as point of contact for residents, families, and therapy teams, ensuring smooth coordination of care.
Anticipate and resolve issues impacting the resident experience, escalating concerns when needed.
Contribute to a positive resident experience by staying engaged and responsive to community needs.
Reporting
Review operational reports and act on closing gaps.
Send weekly therapy and 360 census spreadsheets to Executive Director, Director of Wellness, Clinic Director and ADO.
Follow up with therapists weekly to ensure completion of documents due as outlined in documentation due dates report.
Follow up on outstanding items in the Missing Documents Report and send to the records management team.
Track individual therapist weekly closeouts via Labor Log Report and Weekly Closeout (Hotlist).
Clinic Director Coverage
Serve as interim clinic director to cover PTO or openings by attending stand‑up meetings, touring community, and explaining EmpowerMe services to current/prospective residents.
Misc and General Administrative Support
Coordinate with ADO to order supplies as requested and assist in completion of Agency‑required tasks.
Comply with HIPAA and PHI guidelines and protect confidentiality.
Communicate professionally and maintain good relationships with physicians, care staff, and interdisciplinary teams; demonstrate flexibility to meet patient/community needs.
Qualifications
Certification in healthcare, business administration, or related field; two years of relevant experience in a senior living setting preferred.
Proven experience in administrative and operational roles, including schedule management, correspondence, and records maintenance.
Experience in a customer‑facing role with a focus on providing exceptional service to residents and families.
Solid understanding of wellness offerings (Physical, Occupational, and Speech Therapy for seniors) and general knowledge of laws and restrictions regarding Assisted Living, Independent Living, and Memory Care.
Exceptional communication and interpersonal skills; passion for working with older adults.
Ability to work well with others and take direction from management.
Self‑motivation and initiative; proactive orientation with a curiosity to learn and solve problems.
Ability to remain calm in stressful situations, be flexible, work well with many interruptions, and have exceptional multi‑tasking skills.
Respect for patient/resident rights and confidentiality.
Computer Skills Proficiency in Internet browsers (Explorer, Chrome, Firefox) and advanced knowledge of Microsoft Office (Outlook, Excel, Word).
Work Environment & Physical Demands The physical demands described here include lifting/moving 20 lbs, standing, walking, using hands and fingers to handle or feel, operating equipment, and communicating with employees. Specific vision abilities required are close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This employer is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the employer will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industry Hospitals and Health Care
Referrals increase your chances of interviewing at EmpowerMe Wellness by 2x.
#J-18808-Ljbffr