Sitel
Customer Service Representative
Foundever™ isseekinghighly motivated and resourceful individuals dedicated to providing world-class technical customer service support for a well-known camera company. In this role, you will deliver exceptionalcustomerservice in every customer interaction,assistingwithboth customer service andtechnicalinquirieswhileensuring a positive experience for every customer.No prior camera knowledge isrequired—we provide comprehensive training to set you up for success.!
At Foundever™, we believe that customer service experience is paramount. Our top-tier customer experience solutions include technical support delivered through inbound calls. We are committed to investing in our team through paid training and fostering career growth—93% of our managers are promoted from within.
Applicationssubmittedwith a resume will be given higher priority. Location Requirements:Must live withinthe commuting rangeand be able to workin ourLanghornesite at838Town Center Dr, Langhorne, PA, 19047
Work with us and you'll enjoy:
$17/h
Weekends off
100% paid training
Benefits including medical, dental, life, and vision insurance
Employee Assistance Program (EAP)
401k retirement plan with company match
Employee discounts
Referral bonuses
What We Are Looking For
Must legally be able to work in the US
Must be at least 18 yrs of age
Highschool diploma or equivalent
The flexibility to work various shifts, including evenings and weekends
Must pass a background check
Key Skills and Responsibilities
Strong verbal and written communication skills
Ability to walk customers through troubleshooting steps and provide effective technical support
Ability to multitask and navigate between screens efficiently whileassistingcustomers
Strong problem-solving, empathy, adaptability, and reliability
Document interactions and elevateissues with empathy to enhance customer experiences
Advocate for customers byidentifyingtrends in issues and suggesting improvements to processes, policies, and products
About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe,we’rethe team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with theexpertiseand empathy of our employees to Create Connection. Value Conversation.
Foundever™ is a 2024 Military Friendly Employer. We are proud partners of MilitaryOnSource, Military Spouse -Employment Partnership and otherveteransorganizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline,dedicationand respect.
EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
#J-18808-Ljbffr
At Foundever™, we believe that customer service experience is paramount. Our top-tier customer experience solutions include technical support delivered through inbound calls. We are committed to investing in our team through paid training and fostering career growth—93% of our managers are promoted from within.
Applicationssubmittedwith a resume will be given higher priority. Location Requirements:Must live withinthe commuting rangeand be able to workin ourLanghornesite at838Town Center Dr, Langhorne, PA, 19047
Work with us and you'll enjoy:
$17/h
Weekends off
100% paid training
Benefits including medical, dental, life, and vision insurance
Employee Assistance Program (EAP)
401k retirement plan with company match
Employee discounts
Referral bonuses
What We Are Looking For
Must legally be able to work in the US
Must be at least 18 yrs of age
Highschool diploma or equivalent
The flexibility to work various shifts, including evenings and weekends
Must pass a background check
Key Skills and Responsibilities
Strong verbal and written communication skills
Ability to walk customers through troubleshooting steps and provide effective technical support
Ability to multitask and navigate between screens efficiently whileassistingcustomers
Strong problem-solving, empathy, adaptability, and reliability
Document interactions and elevateissues with empathy to enhance customer experiences
Advocate for customers byidentifyingtrends in issues and suggesting improvements to processes, policies, and products
About Foundever™ Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe,we’rethe team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with theexpertiseand empathy of our employees to Create Connection. Value Conversation.
Foundever™ is a 2024 Military Friendly Employer. We are proud partners of MilitaryOnSource, Military Spouse -Employment Partnership and otherveteransorganizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline,dedicationand respect.
EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
#J-18808-Ljbffr