Spee Dee Delivery Service, Inc.
Customer Service Representative
Spee Dee Delivery Service, Inc., Saint Cloud, Minnesota, us, 56398
Customer Service Representative – Spee Dee Delivery Service, Inc.
Spee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years we have expanded throughout the Midwest.
Job Summary The Customer Service Representative will receive, investigate, and respond to all customer inquiries regarding shipments, service, and concerns.
Hours and Wages Monday‑Friday, 9:00 AM‑6:00 PM
Salary: $18.00‑$20.00 per hour (based on experience)
Duties and Responsibilities
Confer with customers via telephone or email in order to trace packages and arrange deliveries
Obtain details of customer complaints or compliments
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Act as a liaison between customers and drivers to resolve delivery issues
Communicate with the claims department and branch managers to resolve discrepancies
Retrieve manifests and other shipper information to aid the process of tracing shipments
Document and record mis‑deliveries, follow‑ups, and alternate delivery addresses
Perform other related duties as assigned
Skills and Abilities
Excellent verbal and written communication skills
Attention to detail and accuracy
Knowledge of basic computer skills
Professional telephone etiquette and good listening skills
Education and Experience
At least 18 years of age
High school diploma or equivalent preferred
Customer service, administrative, or clerical experience preferred
Physical Requirements
Prolonged periods sitting at a desk, working on a computer, and answering the phone
Must be able to lift up to 15 pounds at times
Benefits
Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more
EEO and AffirmativeAction Statement Spee Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.
Must be able to pass a criminal background check.
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Job Summary The Customer Service Representative will receive, investigate, and respond to all customer inquiries regarding shipments, service, and concerns.
Hours and Wages Monday‑Friday, 9:00 AM‑6:00 PM
Salary: $18.00‑$20.00 per hour (based on experience)
Duties and Responsibilities
Confer with customers via telephone or email in order to trace packages and arrange deliveries
Obtain details of customer complaints or compliments
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Act as a liaison between customers and drivers to resolve delivery issues
Communicate with the claims department and branch managers to resolve discrepancies
Retrieve manifests and other shipper information to aid the process of tracing shipments
Document and record mis‑deliveries, follow‑ups, and alternate delivery addresses
Perform other related duties as assigned
Skills and Abilities
Excellent verbal and written communication skills
Attention to detail and accuracy
Knowledge of basic computer skills
Professional telephone etiquette and good listening skills
Education and Experience
At least 18 years of age
High school diploma or equivalent preferred
Customer service, administrative, or clerical experience preferred
Physical Requirements
Prolonged periods sitting at a desk, working on a computer, and answering the phone
Must be able to lift up to 15 pounds at times
Benefits
Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more
EEO and AffirmativeAction Statement Spee Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.
Must be able to pass a criminal background check.
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