City of New York
Housing Assistant – City of New York
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Responsibilities
Identify housing opportunities for voucher holders searching by conducting outreach and coordinating with case managers, property owners, property management companies, and brokers
Maintain voucher holders’ records by entering and reviewing case notes; logging events and progress.
Serve as the primary point of contact for property owners, case managers, and the voucher holders during the lease-up process.
Educate voucher holders on the housing search and lease-up process
Assist voucher holders with filling out rental applications, interpreting leases, and understanding tenant right and responsibilities
Maintain data related to property owners and brokers, available units, and client interactions.
Prepare case-related reports including outcomes, successes, and challenges
Complete intake interviews; conduct screening/qualification questions related to housing searches.
Process broker fee payments.
Refer voucher holders to appropriate agencies, as needed.
Establish and maintain effective working relationships with internal and external stakeholders.
Review and process rental packages.
Verify rent reasonableness, check for building code violations, HPD violations, compliance with the 40% rule, and confirm no banned owners.
Create building and unit records in Siebel when necessary.
Resolve voucher holder related issues.
Communicate with outside agencies to ensure and expedite rentals.
Ensure accurate and timely responses to inquiries.
Report system issues and recommend enhancements to improve operations.
Perform related duties as assigned.
Minimum Qualifications
A baccalaureate degree from an accredited college; or
An associate degree or sixty semester credits from an accredited college and one year of satisfactory full‑time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant‑related problems; or
A four‑year high school diploma or its educational equivalent, and three years of satisfactory full‑time experience as described in “1” above; or
A satisfactory equivalent combination of education and experience as described in “1” or “2” above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full‑time experience. However, all candidates must have a four‑year high school diploma, or its educational equivalent.
Preferred Skills
Knowledge of the Housing Choice Voucher (Section 8) Program and related compliance functions including the Department of Housing and Urban Development ("HUD") rules and regulations;
Extensive knowledge of the Siebel database;
Proficiency in Word, Excel, Outlook, and other database systems;
Ability to communicate clearly and concisely, both verbally and in writing;
Excellent detail‑orientation and follow‑up skills;
Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public;
Ability to manage multiple priorities and demands, analyze situations, identify problems and offer solutions.
Additional Information
For NYCHA employees: this position is open on a direct transfer (lateral) basis and as a promotional opportunity.
For NYCHA employees: this vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
Employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
NYCHA has no residency requirements.
EEO Statement The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Salary $44,005.00 – $71,320.00
Seniority Level Entry level
Employment Type Full-time
Job Function Administrative
Industry Government Administration
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Responsibilities
Identify housing opportunities for voucher holders searching by conducting outreach and coordinating with case managers, property owners, property management companies, and brokers
Maintain voucher holders’ records by entering and reviewing case notes; logging events and progress.
Serve as the primary point of contact for property owners, case managers, and the voucher holders during the lease-up process.
Educate voucher holders on the housing search and lease-up process
Assist voucher holders with filling out rental applications, interpreting leases, and understanding tenant right and responsibilities
Maintain data related to property owners and brokers, available units, and client interactions.
Prepare case-related reports including outcomes, successes, and challenges
Complete intake interviews; conduct screening/qualification questions related to housing searches.
Process broker fee payments.
Refer voucher holders to appropriate agencies, as needed.
Establish and maintain effective working relationships with internal and external stakeholders.
Review and process rental packages.
Verify rent reasonableness, check for building code violations, HPD violations, compliance with the 40% rule, and confirm no banned owners.
Create building and unit records in Siebel when necessary.
Resolve voucher holder related issues.
Communicate with outside agencies to ensure and expedite rentals.
Ensure accurate and timely responses to inquiries.
Report system issues and recommend enhancements to improve operations.
Perform related duties as assigned.
Minimum Qualifications
A baccalaureate degree from an accredited college; or
An associate degree or sixty semester credits from an accredited college and one year of satisfactory full‑time experience in housing management at a development or developments containing at least 150 apartments, performing any one or a combination of the following duties: interviewing applicants; determining eligibility; gathering and evaluating information to resolve complaints; collecting rents; and/or resolving tenant‑related problems; or
A four‑year high school diploma or its educational equivalent, and three years of satisfactory full‑time experience as described in “1” above; or
A satisfactory equivalent combination of education and experience as described in “1” or “2” above. Undergraduate college credit may be substituted for experience on the basis of 30 semester credits from an accredited college for one year of satisfactory full‑time experience. However, all candidates must have a four‑year high school diploma, or its educational equivalent.
Preferred Skills
Knowledge of the Housing Choice Voucher (Section 8) Program and related compliance functions including the Department of Housing and Urban Development ("HUD") rules and regulations;
Extensive knowledge of the Siebel database;
Proficiency in Word, Excel, Outlook, and other database systems;
Ability to communicate clearly and concisely, both verbally and in writing;
Excellent detail‑orientation and follow‑up skills;
Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public;
Ability to manage multiple priorities and demands, analyze situations, identify problems and offer solutions.
Additional Information
For NYCHA employees: this position is open on a direct transfer (lateral) basis and as a promotional opportunity.
For NYCHA employees: this vacancy is for a title which is normally filled through the Automated Transfer List System (ATLS). However, employees applying to this location via the Automated Transfer List System (ATLS) must reapply to this vacancy posting to be considered for this position.
Employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
This position is also open to qualified persons with a disability who are eligible for the 55‑a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55‑a Program.
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
NYCHA has no residency requirements.
EEO Statement The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Salary $44,005.00 – $71,320.00
Seniority Level Entry level
Employment Type Full-time
Job Function Administrative
Industry Government Administration
#J-18808-Ljbffr