City of Grand Forks ND
Public Safety Telecommunicator
City of Grand Forks ND, Grand Forks, North Dakota, United States, 58203
Public Safety Telecommunicator
City of Grand Forks, ND
Join to apply for the Public Safety Telecommunicator role at City of Grand Forks ND.
If you want to make a difference in your community, then let us help you shape that passion through our on-the-job Training Academy and turn it into the career of a lifetime. As members of public safety, Telecommunicators are typically the first point of contact when a person reaches out for help. This critical role serves as the vital communications link between the public needing help and emergency services response.
Work in a friendly, fast-paced environment where you are empowered to make decisions independently and make an impact that truly matters. The growing field of public safety offers opportunities for career development as technology and services continue to advance. Our Training Academy will equip you with the knowledge and expertise to excel to the next level.
Definition To provide a single point of contact for twenty four hour voice/radio communications for Grand Forks County and cities therein; to include Grand Forks Police Department, Grand Forks Fire Department, University of North Dakota Police Department, Altru Ambulance, Grand Forks County Sheriff’s office, and all rural fire, rescue, and EMS as well as providing emergency and 911 services to citizens for immediate and direct access to fire, police, and medical services; to monitor, operate and test a variety of communications equipment.
Interview Schedule
January 21, 2026 - Last day to apply
January 28, 2025 - First Interview
February 04, 2026 - Testing and Presentation
February 11, 2026 - Second Interview and 911 Center Sit-in
February 13, 2026 - Offers Made (Always contingent on Drug and Background screening)
March 9, 2026 - Start Date
Examples of Duties
Using knowledge of law enforcement, fire, and EMS protocols to prioritize and sequence calls promptly
Demonstrating clear and effective communications with active listening, call control, judgment, respect, and empathy with callers that range from calm to panicked
Documenting incident details quickly and accurately to establish incident urgency, categorizing the incident type, and obtaining the proper response
Prioritize and dispatch appropriate emergency services and ensure efficient allocation of resources to minimize response times and maximize effectiveness
Articulate detailed incident information accurately and efficiently for documentation and response purposes
Analyze complex situations quickly and accurately to make informed decisions under pressure
Relaying initial information for dispatch accurately, reviewing the call for service details, and assuming incident command until responders arrive
Utilize various communication systems to communicate with callers such as text to 911; TDD or relay services to comply with standards for handling calls from hearing-impaired callers; language interpretation services and coordinating with mental health resources for appropriate contacts with callers who have mental health or language barriers to receiving help
Operate Computer Aided Dispatch (CAD) system and other essential communication equipment to facilitate efficient emergency response
Conducting safety status checks of responders and using other available technology to ensure on-scene responders’ safety
Documenting thoroughly and accurately incident activities while maintaining awareness of scene activities
Provide pre-arrival instructions when necessary, including first aid, CPR, fire safety, and other scene safety protocols
Utilize emergency communication systems, including the radio communication system, paging, and other alert systems to dispatch, communicate and coordinate with emergency responders
Represent the PSAP with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public
Collaborate with other Public Safety Telecommuncations and emergency responders to ensure seamless coordination of resources during major incidents or disasters
Participate in ongoing training and professional development activities to enhance skills and knowledge
Adhere to all relevant local, state, and federal laws, policies and guidelines, as required
Answer and acknowledge all warnings, alerts, and tests from the National Warning System; disseminate emergency weather and civil emergency information to all emergency responders and general public as required
Qualifications
Possession of a high school diploma or GED
Candidates must be 18 years of age or older
Applicants must be a U.S. citizen with or the ability to receive valid driver's license or ID on/by the date of hire
Must successfully pass a background investigation that meets all local, state, and federal requirements
Must be able to perform all essential job functions
Must successfully complete the Grand Forks PSAP Training Academy to include all relevant certifications and maintain required certifications
Knowledge, Skills and Abilities
Dependable, self-motivated and team-oriented, with a desire to provide a service to the community and contribute to the efficiency an effectiveness of the department
Excellent communication skills, including the ability to convey information clearly and concisely under stressful conditions; relay details accurately; listen actively, think and act quickly
Ability to exercise independent judgement and decisiveness in situations
Able to use logic, critical thinking, and reasoning to reach conclusions and solve problems
Ability to learn modern and complex principles and practices of radio communications, emergency dispatch, and geographical spatial data
Ability to accurately perform multiple tasks under highly stressful situations; adapt and function without reservation in high-stress situations
Ability to remain resilient and resourceful while coordinating high-risk, high-stress operations, with the objective of keeping all participants safe
Ability to hear and understand multiple simultaneous conversations
Desire to assist all public safety responders, as well as the public who may be in distress
Desire to work with modern technology and practical applications with a focus on providing excellent customer service
Supplemental Information Possession of, or ability to obtain, an appropriate, valid emergency medical dispatch certificate within one year of employment.
Possession of, or ability to obtain, an appropriate, valid NCIC certificate within one year of employment.
Possession of, or ability to obtain, an appropriate, valid APSCO 40 hour course certificate.
Possession of, or ability to obtain, CPR certification.
Benefits The City of Grand Forks offers a comprehensive benefit package, to include participation in the North Dakota Public Employees Retirement System. Employee Contribution of a mandatory 4% and up to 7% with an Employer Contribution of a mandatory 5.26% up to 9.26%. For more information on our benefits click 2025 Benefit Summary 2026 Benefit Summary. If you are applying for a Part Time Temporary or Seasonal position, you are not eligible for benefits through the City of Grand Forks.
Seniority Level Entry level
Employment Type Full-time
Job Function Other, Information Technology, and Management
Government Administration
Referrals increase your chances of interviewing at City of Grand Forks ND by 2x
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Join to apply for the Public Safety Telecommunicator role at City of Grand Forks ND.
If you want to make a difference in your community, then let us help you shape that passion through our on-the-job Training Academy and turn it into the career of a lifetime. As members of public safety, Telecommunicators are typically the first point of contact when a person reaches out for help. This critical role serves as the vital communications link between the public needing help and emergency services response.
Work in a friendly, fast-paced environment where you are empowered to make decisions independently and make an impact that truly matters. The growing field of public safety offers opportunities for career development as technology and services continue to advance. Our Training Academy will equip you with the knowledge and expertise to excel to the next level.
Definition To provide a single point of contact for twenty four hour voice/radio communications for Grand Forks County and cities therein; to include Grand Forks Police Department, Grand Forks Fire Department, University of North Dakota Police Department, Altru Ambulance, Grand Forks County Sheriff’s office, and all rural fire, rescue, and EMS as well as providing emergency and 911 services to citizens for immediate and direct access to fire, police, and medical services; to monitor, operate and test a variety of communications equipment.
Interview Schedule
January 21, 2026 - Last day to apply
January 28, 2025 - First Interview
February 04, 2026 - Testing and Presentation
February 11, 2026 - Second Interview and 911 Center Sit-in
February 13, 2026 - Offers Made (Always contingent on Drug and Background screening)
March 9, 2026 - Start Date
Examples of Duties
Using knowledge of law enforcement, fire, and EMS protocols to prioritize and sequence calls promptly
Demonstrating clear and effective communications with active listening, call control, judgment, respect, and empathy with callers that range from calm to panicked
Documenting incident details quickly and accurately to establish incident urgency, categorizing the incident type, and obtaining the proper response
Prioritize and dispatch appropriate emergency services and ensure efficient allocation of resources to minimize response times and maximize effectiveness
Articulate detailed incident information accurately and efficiently for documentation and response purposes
Analyze complex situations quickly and accurately to make informed decisions under pressure
Relaying initial information for dispatch accurately, reviewing the call for service details, and assuming incident command until responders arrive
Utilize various communication systems to communicate with callers such as text to 911; TDD or relay services to comply with standards for handling calls from hearing-impaired callers; language interpretation services and coordinating with mental health resources for appropriate contacts with callers who have mental health or language barriers to receiving help
Operate Computer Aided Dispatch (CAD) system and other essential communication equipment to facilitate efficient emergency response
Conducting safety status checks of responders and using other available technology to ensure on-scene responders’ safety
Documenting thoroughly and accurately incident activities while maintaining awareness of scene activities
Provide pre-arrival instructions when necessary, including first aid, CPR, fire safety, and other scene safety protocols
Utilize emergency communication systems, including the radio communication system, paging, and other alert systems to dispatch, communicate and coordinate with emergency responders
Represent the PSAP with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public
Collaborate with other Public Safety Telecommuncations and emergency responders to ensure seamless coordination of resources during major incidents or disasters
Participate in ongoing training and professional development activities to enhance skills and knowledge
Adhere to all relevant local, state, and federal laws, policies and guidelines, as required
Answer and acknowledge all warnings, alerts, and tests from the National Warning System; disseminate emergency weather and civil emergency information to all emergency responders and general public as required
Qualifications
Possession of a high school diploma or GED
Candidates must be 18 years of age or older
Applicants must be a U.S. citizen with or the ability to receive valid driver's license or ID on/by the date of hire
Must successfully pass a background investigation that meets all local, state, and federal requirements
Must be able to perform all essential job functions
Must successfully complete the Grand Forks PSAP Training Academy to include all relevant certifications and maintain required certifications
Knowledge, Skills and Abilities
Dependable, self-motivated and team-oriented, with a desire to provide a service to the community and contribute to the efficiency an effectiveness of the department
Excellent communication skills, including the ability to convey information clearly and concisely under stressful conditions; relay details accurately; listen actively, think and act quickly
Ability to exercise independent judgement and decisiveness in situations
Able to use logic, critical thinking, and reasoning to reach conclusions and solve problems
Ability to learn modern and complex principles and practices of radio communications, emergency dispatch, and geographical spatial data
Ability to accurately perform multiple tasks under highly stressful situations; adapt and function without reservation in high-stress situations
Ability to remain resilient and resourceful while coordinating high-risk, high-stress operations, with the objective of keeping all participants safe
Ability to hear and understand multiple simultaneous conversations
Desire to assist all public safety responders, as well as the public who may be in distress
Desire to work with modern technology and practical applications with a focus on providing excellent customer service
Supplemental Information Possession of, or ability to obtain, an appropriate, valid emergency medical dispatch certificate within one year of employment.
Possession of, or ability to obtain, an appropriate, valid NCIC certificate within one year of employment.
Possession of, or ability to obtain, an appropriate, valid APSCO 40 hour course certificate.
Possession of, or ability to obtain, CPR certification.
Benefits The City of Grand Forks offers a comprehensive benefit package, to include participation in the North Dakota Public Employees Retirement System. Employee Contribution of a mandatory 4% and up to 7% with an Employer Contribution of a mandatory 5.26% up to 9.26%. For more information on our benefits click 2025 Benefit Summary 2026 Benefit Summary. If you are applying for a Part Time Temporary or Seasonal position, you are not eligible for benefits through the City of Grand Forks.
Seniority Level Entry level
Employment Type Full-time
Job Function Other, Information Technology, and Management
Government Administration
Referrals increase your chances of interviewing at City of Grand Forks ND by 2x
#J-18808-Ljbffr