Clay County Sheriff's Office
Public Safety Telecommunicator
Clay County Sheriff's Office, Green Cove Springs, Florida, United States, 32043
The Public Safety Telecommunicator is responsible for receiving, processing, and managing time-life critical emergency, non-emergency, and administrative calls for service; operating the 911 console; receiving, routing and dispersing telephone calls/messages; and providing assistance to the public/agency employees/other county personnel. Incumbent must dispatch calls for service; and notify agencies of robberies and priority events. Duties also include completing assignments/special projects, as directed; completing, updating, submitting required reports/documents/forms; and maintaining control of and follow up on incoming correspondence/action documents.
Responsibilities
Receiving, analyzing & prioritizing 911 calls as well as non-emergent phone calls for Police, Fire, and EMS service and transferring them to the appropriate agency.
Effectively utilizing a computer-aided dispatch (CAD) system to prioritize calls, record incident details and identify the status and location of responders in the field.
Distributing calls for service for the Deputy Sheriff units according to guidelines.
Always monitor radio traffic for the Sheriff’s Office and know when additional steps are needed for officer safety/public safety.
Access a secure, nationwide database to look up confidential records for responders, including driver and vehicle registration statuses and warrants.
Monitor multiple camera systems.
Knowledge of TDD, TTY, and multiphone line systems.
Deliver clear and direct lifesaving instructions to citizens on 9-1-1 emergency lines and administrative lines.
If a caller is unable to state their location, PST must have the knowledge to access multiple systems including RapidSOS, RMS, CAD history, LINX, 9-1-1 screen coordinates, and Google maps.
Qualifications
High School Diploma or an acceptable equivalency diploma (GED).
Proficient typing skills; at least 35 wpm.
Proficient in Microsoft office products
Speak and understand the English language
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Responsibilities
Receiving, analyzing & prioritizing 911 calls as well as non-emergent phone calls for Police, Fire, and EMS service and transferring them to the appropriate agency.
Effectively utilizing a computer-aided dispatch (CAD) system to prioritize calls, record incident details and identify the status and location of responders in the field.
Distributing calls for service for the Deputy Sheriff units according to guidelines.
Always monitor radio traffic for the Sheriff’s Office and know when additional steps are needed for officer safety/public safety.
Access a secure, nationwide database to look up confidential records for responders, including driver and vehicle registration statuses and warrants.
Monitor multiple camera systems.
Knowledge of TDD, TTY, and multiphone line systems.
Deliver clear and direct lifesaving instructions to citizens on 9-1-1 emergency lines and administrative lines.
If a caller is unable to state their location, PST must have the knowledge to access multiple systems including RapidSOS, RMS, CAD history, LINX, 9-1-1 screen coordinates, and Google maps.
Qualifications
High School Diploma or an acceptable equivalency diploma (GED).
Proficient typing skills; at least 35 wpm.
Proficient in Microsoft office products
Speak and understand the English language
#J-18808-Ljbffr