Infosys Limited
Operations Manager
Location: Remote in the US
In the Operations Manager role, you will handle service, delivery, and operational management of the team. Conduct reviews of orders, manage orders throughout the provisioning lifecycle, and manage the process, adhering to the proper guidelines.
Responsibilities
Oversee site readiness activities, ensuring all prerequisites are met for successful circuit delivery.
Coordinate test and turn‑up readiness, including scheduling and stakeholder alignment.
Handle Ticketing Process: monitor ticket statuses, elevate issues as needed, and guarantee timely resolution for all tickets in all ticketing systems.
Process Move, Add, Change, Disconnect (MACD) service requests efficiently and accurately.
Maintain consistent and proactive communication with all stakeholders, including Solution Providers, End Customers, Channel Managers, and other stakeholders as needed, via calls, emails, chats, and meetings.
Identify and elevate out‑of‑scope product/service requests to the appropriate process owners.
Maintain password integrity.
Ensure non‑disclosure of any client‑specific information.
Meet set KPIs.
Meet set goals for
Reliability , Efficiency, and Quality.
Comply with work/break schedules established by the Workforce group to meet the service level.
Ensure high levels of productivity and quality.
Contribute as an individual to boost team performance.
Assist with ad‑hoc administrative tasks as designated by the Team Leader.
Assist with reports as assigned by the Team Leader.
Perform miscellaneous duties as required.
Qualifications Basic
Bachelor’s degree or foreign equivalent from an accredited institution (or three years of progressive experience in lieu of each year of education).
At least 7 years of relevant work experience.
Preferred
High productivity and quality levels.
Individual contribution boosting team performance.
Ad‑hoc administrative task assistance.
Report assistance as assigned by the Team Leader.
Note: Applicants for employment in the U.S. must possess work authorization that does not require sponsorship by the employer for a visa (H1B or otherwise).
The job involves sitting and working at a computer for extended periods of time. Communication skills by telephone, email, or face‑to‑face are required.
About Us Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end‑to‑end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting‑edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March 2025.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations such as the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR‑specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry‑leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
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Responsibilities
Oversee site readiness activities, ensuring all prerequisites are met for successful circuit delivery.
Coordinate test and turn‑up readiness, including scheduling and stakeholder alignment.
Handle Ticketing Process: monitor ticket statuses, elevate issues as needed, and guarantee timely resolution for all tickets in all ticketing systems.
Process Move, Add, Change, Disconnect (MACD) service requests efficiently and accurately.
Maintain consistent and proactive communication with all stakeholders, including Solution Providers, End Customers, Channel Managers, and other stakeholders as needed, via calls, emails, chats, and meetings.
Identify and elevate out‑of‑scope product/service requests to the appropriate process owners.
Maintain password integrity.
Ensure non‑disclosure of any client‑specific information.
Meet set KPIs.
Meet set goals for
Reliability , Efficiency, and Quality.
Comply with work/break schedules established by the Workforce group to meet the service level.
Ensure high levels of productivity and quality.
Contribute as an individual to boost team performance.
Assist with ad‑hoc administrative tasks as designated by the Team Leader.
Assist with reports as assigned by the Team Leader.
Perform miscellaneous duties as required.
Qualifications Basic
Bachelor’s degree or foreign equivalent from an accredited institution (or three years of progressive experience in lieu of each year of education).
At least 7 years of relevant work experience.
Preferred
High productivity and quality levels.
Individual contribution boosting team performance.
Ad‑hoc administrative task assistance.
Report assistance as assigned by the Team Leader.
Note: Applicants for employment in the U.S. must possess work authorization that does not require sponsorship by the employer for a visa (H1B or otherwise).
The job involves sitting and working at a computer for extended periods of time. Communication skills by telephone, email, or face‑to‑face are required.
About Us Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end‑to‑end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting‑edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March 2025.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations such as the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR‑specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry‑leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
#J-18808-Ljbffr