Mount Sinai Medical Center
Technology System Analyst – Mount Sinai Medical Center
Mount Sinai Medical Center, established in 1949, is South Florida’s largest private independent non‑profit hospital. With 12 facilities and more than 4,000 employees, we provide advanced medicine, technology and comfort across Miami‑Dade and Monroe counties.
Job Description Summary
Attitude – Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners and customers in a consistent manner.
Teamwork – Demonstrates great teamwork, shares information with others, is responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner.
Service Delivery – Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.
Service Management – Actively monitors assigned HEAT tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner.
Workflow Analysis – Under direction of senior team members, performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes.
Testing – Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies.
Upgrades/Optimizations – Provides support to department/end users during system upgrade and optimization activities.
Projects and New System Implementations – Executes assigned tasks under the supervision of senior team members/management. Tasks are completed within the specified time frame.
Issue Resolution – Utilizes system knowledge and available resources to address routine issues.
Leadership – Actively participates in departmental and customer team meetings, provides input, and acts as a team resource by taking notes or supporting activities.
Knowledge – Achieves and maintains up-to-date application knowledge for assigned applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks.
Downtime Processes – Actively participates in testing of downtime processes, which may include executing test scripts, working with end users or other tasks to support downtime activities.
Training – Participates in discussions related to the development of training content for users. Provides support to formal training classes when necessary in the form of proctoring, materials preparation or other tasks as necessary.
Qualifications
License/Registration/Certification: None
Education: Bachelor's Degree or equivalent experience
Experience: 1-2+ years with large hospital applications/systems preferred. Relevant application certification desired (when applicable).
Benefits
Health benefits
Life insurance
Long‑term disability coverage
Healthcare spending accounts
Retirement plan
Paid time off
Pet insurance
Tuition reimbursement
Employee assistance program
Wellness program
On‑site housing for select positions
Location: Miami, FL
Salary: $80,000.00 – $120,000.00
#J-18808-Ljbffr
Mount Sinai Medical Center, established in 1949, is South Florida’s largest private independent non‑profit hospital. With 12 facilities and more than 4,000 employees, we provide advanced medicine, technology and comfort across Miami‑Dade and Monroe counties.
Job Description Summary
Attitude – Maintains a positive attitude, welcomes and incorporates feedback, and shows appreciation for colleagues, patients, partners and customers in a consistent manner.
Teamwork – Demonstrates great teamwork, shares information with others, is responsive with all communications/deliverables, collaborates with the team to resolve open issues, and anticipates the needs of colleagues in a consistent manner.
Service Delivery – Takes personal ownership of issues, ensures a high degree of accuracy with all communications/deliverables, completes tasks according to committed timelines, demonstrates excellent service recovery, and communicates with customers in a consistent manner.
Service Management – Actively monitors assigned HEAT tickets, documents activities thoroughly, and resolves issues within the established service levels in a consistent manner.
Workflow Analysis – Under direction of senior team members, performs workflow analysis and design with input and guidance from key operational leadership. Facilitates workflow adoption on new processes.
Testing – Participates in system testing events by executing scripts. Accurately documents and reports any noted errors or deficiencies.
Upgrades/Optimizations – Provides support to department/end users during system upgrade and optimization activities.
Projects and New System Implementations – Executes assigned tasks under the supervision of senior team members/management. Tasks are completed within the specified time frame.
Issue Resolution – Utilizes system knowledge and available resources to address routine issues.
Leadership – Actively participates in departmental and customer team meetings, provides input, and acts as a team resource by taking notes or supporting activities.
Knowledge – Achieves and maintains up-to-date application knowledge for assigned applications/process areas. Utilizes appropriate resources to further knowledge to address issues or complete assigned tasks.
Downtime Processes – Actively participates in testing of downtime processes, which may include executing test scripts, working with end users or other tasks to support downtime activities.
Training – Participates in discussions related to the development of training content for users. Provides support to formal training classes when necessary in the form of proctoring, materials preparation or other tasks as necessary.
Qualifications
License/Registration/Certification: None
Education: Bachelor's Degree or equivalent experience
Experience: 1-2+ years with large hospital applications/systems preferred. Relevant application certification desired (when applicable).
Benefits
Health benefits
Life insurance
Long‑term disability coverage
Healthcare spending accounts
Retirement plan
Paid time off
Pet insurance
Tuition reimbursement
Employee assistance program
Wellness program
On‑site housing for select positions
Location: Miami, FL
Salary: $80,000.00 – $120,000.00
#J-18808-Ljbffr