Beacon Health System
Clinic Coordinator (Paragon) – Beacon Health System
Reports to Practice Manager. In collaboration with the Director/Practice Manager, is responsible for overseeing staff, filling in at the front and back office desk when needed and handles all the referrals. Identifies, analyzes and resolves day‑to‑day issues with staff, patients or clients. Responds to daily operational issues when the Director/Practice Manager is absent or unavailable.
Mission, values and service goals
Mission: We deliver outstanding care, inspire health, and connect with heart.
Values: Trust. Respect. Integrity. Compassion.
Service goals: Personally connect. Keep everyone informed. Be on their team.
Responsibilities
Working with other administrative staff to develop guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary to ensure exceptional customer service.
Identifying, analyzing and resolving day‑to‑day issues with staff, patients or clients.
Ensuring the efficiency of patient flow into and out of clinic and of completion of documentation.
Assisting in the hiring and development of the front office and clinical staff.
Participating in professional development activities. Assist in front office and clinical staff in developing and implementing short and long‑term work plans and objectives.
Managing the referral of patients to specialists and scheduling of tests and treatments as requested by the provider.
Ensuring office and clinical supply inventory is current, supplies are ordered in a timely manner, equipment is serviced and calibrated and offices are opened and closed according to established procedures.
Ensuring patients are treated courteously by office staff, maintain strict confidentiality.
Assisting with annual employee performance appraisals, meeting with employees to discuss job performance, employee goals and accomplishments.
Reviewing and using technical statistical data for reports and records including wait‑time report, new company report and retention report to improve clinical procedures.
Performing front office and clinical duties as needed to ensure efficient flow of patients through the clinic.
Acting as a point person for entry of new companies and changes to company profiles.
Acting as a point‑person with other departments when the Manager of Operations is not present.
Other Functions
Maintaining records, reports and files as required.
Completing other job‑related assignments and special projects as directed.
Organizational Responsibilities
Attending and participating in department meetings and being accountable for all information shared.
Completing mandatory education, annual competencies and department‑specific education within established timeframes.
Completing annual employee health requirements within established timeframes.
Maintaining license/certification registration in good standing throughout fiscal year.
Direct patient care providers maintaining current BCLS (CPR) and other certifications as required by position/department.
Consistently utilizing appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adhering to regulatory agency requirements, survey process and compliance.
Complying with established organization and department policies.
Being available to work overtime and additional shifts and schedules when required.
Commitment to Beacon's Six‑point Operating System (The Beacon Way)
Leverage innovation everywhere.
Cultivate human talent.
Embrace performance improvement.
Build greatness through accountability.
Use information to improve and advance.
Communicate clearly and continuously.
Education and Experience
High school diploma required; bachelor’s degree preferred.
Two years of related healthcare experience preferred.
Knowledge & Skills
Working knowledge of general medical office methods, practices, procedures and medical record file systems.
Working knowledge of clinical and front office job duties.
Proficiency in computer skills (data entry, word processing, spreadsheets); basic understanding of database applications desired.
Solid office/secretarial skills, including operating standard office equipment.
Leadership skills necessary to gain cooperation and support from staff.
Organizational and analytical skills to analyze situations/problems and provide timely resolution and work effectively with day‑to‑day problems.
Good interpersonal and communication skills (verbal and written) to interact effectively and maintain positive working relationships.
Working Conditions
Work performed in a medical office setting.
Flexible hours and work schedule required.
Physical Demands
Requires physical ability and stamina to perform essential duties of the position.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industry Hospitals and Health Care
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Mission, values and service goals
Mission: We deliver outstanding care, inspire health, and connect with heart.
Values: Trust. Respect. Integrity. Compassion.
Service goals: Personally connect. Keep everyone informed. Be on their team.
Responsibilities
Working with other administrative staff to develop guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary to ensure exceptional customer service.
Identifying, analyzing and resolving day‑to‑day issues with staff, patients or clients.
Ensuring the efficiency of patient flow into and out of clinic and of completion of documentation.
Assisting in the hiring and development of the front office and clinical staff.
Participating in professional development activities. Assist in front office and clinical staff in developing and implementing short and long‑term work plans and objectives.
Managing the referral of patients to specialists and scheduling of tests and treatments as requested by the provider.
Ensuring office and clinical supply inventory is current, supplies are ordered in a timely manner, equipment is serviced and calibrated and offices are opened and closed according to established procedures.
Ensuring patients are treated courteously by office staff, maintain strict confidentiality.
Assisting with annual employee performance appraisals, meeting with employees to discuss job performance, employee goals and accomplishments.
Reviewing and using technical statistical data for reports and records including wait‑time report, new company report and retention report to improve clinical procedures.
Performing front office and clinical duties as needed to ensure efficient flow of patients through the clinic.
Acting as a point person for entry of new companies and changes to company profiles.
Acting as a point‑person with other departments when the Manager of Operations is not present.
Other Functions
Maintaining records, reports and files as required.
Completing other job‑related assignments and special projects as directed.
Organizational Responsibilities
Attending and participating in department meetings and being accountable for all information shared.
Completing mandatory education, annual competencies and department‑specific education within established timeframes.
Completing annual employee health requirements within established timeframes.
Maintaining license/certification registration in good standing throughout fiscal year.
Direct patient care providers maintaining current BCLS (CPR) and other certifications as required by position/department.
Consistently utilizing appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adhering to regulatory agency requirements, survey process and compliance.
Complying with established organization and department policies.
Being available to work overtime and additional shifts and schedules when required.
Commitment to Beacon's Six‑point Operating System (The Beacon Way)
Leverage innovation everywhere.
Cultivate human talent.
Embrace performance improvement.
Build greatness through accountability.
Use information to improve and advance.
Communicate clearly and continuously.
Education and Experience
High school diploma required; bachelor’s degree preferred.
Two years of related healthcare experience preferred.
Knowledge & Skills
Working knowledge of general medical office methods, practices, procedures and medical record file systems.
Working knowledge of clinical and front office job duties.
Proficiency in computer skills (data entry, word processing, spreadsheets); basic understanding of database applications desired.
Solid office/secretarial skills, including operating standard office equipment.
Leadership skills necessary to gain cooperation and support from staff.
Organizational and analytical skills to analyze situations/problems and provide timely resolution and work effectively with day‑to‑day problems.
Good interpersonal and communication skills (verbal and written) to interact effectively and maintain positive working relationships.
Working Conditions
Work performed in a medical office setting.
Flexible hours and work schedule required.
Physical Demands
Requires physical ability and stamina to perform essential duties of the position.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industry Hospitals and Health Care
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