Village of Northbrook
Job Opportunities
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Range of the Position $72,416 - $103,680
FLSA Status Non - exempt - Full-time
How to Apply Complete an online application and submit your cover letter, resume and references.
Deadline for Application Open until filled with first review of resumes starting February 2, 2026.
We are seeking a dedicated and detail-oriented Public Safety Dispatcher to serve as a critical link between the community and police services. This position is responsible for receiving and prioritizing 911 emergency and non-emergency calls, dispatching police units, and monitoring field activity using CAD systems and law enforcement databases. The ideal candidate can multitask effectively in a fast-paced, high-stress environment, communicate calmly and professionally, exercise sound judgment, maintain strict confidentiality, and work 12- hour shifts including days, nights, weekends, holidays, and emergency situations.
Key Responsibilities
Receive, prioritize, and process 911 emergency and non-emergency calls for police services
Dispatch police units efficiently and accurately based on call type and urgency
Monitor and track the status and location of field units and update information as needed
Operate Computer Aided Dispatch (CAD) and other multi-channel communications systems
Use LEADS, NCIC, and other law enforcement databases to obtain and relay critical information
Conduct prisoner checks and searches using approved systems and procedures
Maintain accurate and confidential records related to calls, responses, and incidents
Operate in-house computer systems, Windows-based applications, voice recording systems, and TDD equipment
Multitask effectively while handling high call volumes and time-sensitive situations
Exercise sound judgment and decision-making in stressful and emergency circumstances
Communicate clearly, calmly, and professionally with officers, coworkers, and the public
Maintain confidentiality and comply with all laws, policies, and procedures regarding sensitive information
Work 12-hour shifts, including days, nights, weekends, holidays, and extended hours during emergencies or staffing shortages
Maintain effective working relationships with department personnel and other agencies
Must haves for the ideal candidate include License(s) and/or Certification(s)
Must possess a valid State of Illinois Class D drivers' license and be at least 21 years of age.
Must possess or be able to obtain LEADS (Law Enforcement Agency Data System)
Education and Experience
Must possess a high school diploma or equivalent.
One to three years of related communications or Police Department experience is preferred.
Must be skilled in keyboarding, exercise good judgement, and be able to maintain a high level of confidentiality in the performance of your duties.
Benefits
Medical Coverage, PPO or HMO
Prescription Coverage
Vision Coverage
Flexible Spending Accounts
Life Insurance (Basic Term & Voluntary)
Short- and Long-Term Disability (IMRF)
457 Plan / Defined Contribution Plan
Roth IRA
Holidays, Personal Preference Holidays, Vacation, Sick Time
Paid Parental Leave (80 hours), upon successful completion of one (1) year of service.
Tuition Reimbursement
Professional Membership Dues Reimbursement
Equal Opportunity Employer Statement The Village of Northbrook is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by law. We are dedicated to fostering an inclusive environment that values diversity and equal opportunities for all employees and applicants.
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Range of the Position $72,416 - $103,680
FLSA Status Non - exempt - Full-time
How to Apply Complete an online application and submit your cover letter, resume and references.
Deadline for Application Open until filled with first review of resumes starting February 2, 2026.
We are seeking a dedicated and detail-oriented Public Safety Dispatcher to serve as a critical link between the community and police services. This position is responsible for receiving and prioritizing 911 emergency and non-emergency calls, dispatching police units, and monitoring field activity using CAD systems and law enforcement databases. The ideal candidate can multitask effectively in a fast-paced, high-stress environment, communicate calmly and professionally, exercise sound judgment, maintain strict confidentiality, and work 12- hour shifts including days, nights, weekends, holidays, and emergency situations.
Key Responsibilities
Receive, prioritize, and process 911 emergency and non-emergency calls for police services
Dispatch police units efficiently and accurately based on call type and urgency
Monitor and track the status and location of field units and update information as needed
Operate Computer Aided Dispatch (CAD) and other multi-channel communications systems
Use LEADS, NCIC, and other law enforcement databases to obtain and relay critical information
Conduct prisoner checks and searches using approved systems and procedures
Maintain accurate and confidential records related to calls, responses, and incidents
Operate in-house computer systems, Windows-based applications, voice recording systems, and TDD equipment
Multitask effectively while handling high call volumes and time-sensitive situations
Exercise sound judgment and decision-making in stressful and emergency circumstances
Communicate clearly, calmly, and professionally with officers, coworkers, and the public
Maintain confidentiality and comply with all laws, policies, and procedures regarding sensitive information
Work 12-hour shifts, including days, nights, weekends, holidays, and extended hours during emergencies or staffing shortages
Maintain effective working relationships with department personnel and other agencies
Must haves for the ideal candidate include License(s) and/or Certification(s)
Must possess a valid State of Illinois Class D drivers' license and be at least 21 years of age.
Must possess or be able to obtain LEADS (Law Enforcement Agency Data System)
Education and Experience
Must possess a high school diploma or equivalent.
One to three years of related communications or Police Department experience is preferred.
Must be skilled in keyboarding, exercise good judgement, and be able to maintain a high level of confidentiality in the performance of your duties.
Benefits
Medical Coverage, PPO or HMO
Prescription Coverage
Vision Coverage
Flexible Spending Accounts
Life Insurance (Basic Term & Voluntary)
Short- and Long-Term Disability (IMRF)
457 Plan / Defined Contribution Plan
Roth IRA
Holidays, Personal Preference Holidays, Vacation, Sick Time
Paid Parental Leave (80 hours), upon successful completion of one (1) year of service.
Tuition Reimbursement
Professional Membership Dues Reimbursement
Equal Opportunity Employer Statement The Village of Northbrook is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by law. We are dedicated to fostering an inclusive environment that values diversity and equal opportunities for all employees and applicants.
#J-18808-Ljbffr