National Car Rental
Customer Experience Representative
National Car Rental, Fletcher, North Carolina, United States, 28732
Customer Experience Representative
– National Car Rental
Overview The National/Alamo brand of Enterprise Mobility is offering an exciting opportunity for a Customer Experience Representative (CXR). The CXR provides superior, friendly, and efficient transactions, offers company-approved services and products, and ensures a positive experience for all customers. The position also facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience.
Location The Asheville Airport: 61 Terminal Dr., Fletcher, NC 28732
Compensation Full Time: $16.50 / hour
Benefits
Paid time off
Employee rental car discounts
Retirement savings plan including 401(k) with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Schedule
Sunday – 3:00 pm – 12:00 am
Monday – 3:00 pm – 12:00 am
Tuesday – 3:00 pm – 12:00 am
Wednesday – 11:00 am – 8:00 pm
Thursday – 11:00 am – 8:00 pm
Friday – OFF
Saturday – OFF
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, and provide information and resolution for customers, other branches, and vendors
Place outgoing calls for callback management and miscellaneous calls as assigned
Assist in assessing the condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
Perform miscellaneous and backup duties as assigned
Qualifications
High School Diploma or G.E.D. required
Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years
No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
Authorized to work in the United States without sponsorship
Must be at least 18 years old
Must be able to work the following shifts/schedule
Sunday – 3:00 pm – 12:00 am
Monday – 3:00 pm – 12:00 am
Tuesday – 3:00 pm – 12:00 am
Wednesday – 11:00 am – 8:00 pm
Thursday – 11:00 am – 8:00 pm
Equal Opportunity Employer Equal Opportunity Employer/Disability/Veterans
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Travel Arrangements
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– National Car Rental
Overview The National/Alamo brand of Enterprise Mobility is offering an exciting opportunity for a Customer Experience Representative (CXR). The CXR provides superior, friendly, and efficient transactions, offers company-approved services and products, and ensures a positive experience for all customers. The position also facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience.
Location The Asheville Airport: 61 Terminal Dr., Fletcher, NC 28732
Compensation Full Time: $16.50 / hour
Benefits
Paid time off
Employee rental car discounts
Retirement savings plan including 401(k) with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Schedule
Sunday – 3:00 pm – 12:00 am
Monday – 3:00 pm – 12:00 am
Tuesday – 3:00 pm – 12:00 am
Wednesday – 11:00 am – 8:00 pm
Thursday – 11:00 am – 8:00 pm
Friday – OFF
Saturday – OFF
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, and provide information and resolution for customers, other branches, and vendors
Place outgoing calls for callback management and miscellaneous calls as assigned
Assist in assessing the condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
Perform miscellaneous and backup duties as assigned
Qualifications
High School Diploma or G.E.D. required
Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
Valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years
No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
Authorized to work in the United States without sponsorship
Must be at least 18 years old
Must be able to work the following shifts/schedule
Sunday – 3:00 pm – 12:00 am
Monday – 3:00 pm – 12:00 am
Tuesday – 3:00 pm – 12:00 am
Wednesday – 11:00 am – 8:00 pm
Thursday – 11:00 am – 8:00 pm
Equal Opportunity Employer Equal Opportunity Employer/Disability/Veterans
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Travel Arrangements
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