MassMarkets
Entry-Level Collections Agent (Full-Time)
MassMarkets
is inviting applications for the Entry-Level Collections Agent (Full-Time) role.
The position involves contacting customers with outstanding debts to collect payments and negotiate repayment plans while maintaining positive customer relationships.
Location Tampa, FL
Pay Hourly – $36,000.00‑$100,000.00 per year
Position Overview We seek a Collections Agent who will be responsible for contacting customers who have outstanding debts.
The role embraces effective communication and negotiation skills to resolve balances while ensuring a respectful customer experience.
Responsibilities
Place outbound calls to customers with delinquent accounts to discuss outstanding balances, payment options, and negotiate repayment plans.
Use scripted dialogues and negotiation techniques to encourage timely payments and resolve outstanding debts.
Engage with customers in a professional and empathetic manner, actively listening to concerns and addressing questions or objections regarding payments.
Provide accurate information about account status, payment terms, and consequences of non‑payment.
Process payments over the phone, including credit card transactions, electronic fund transfers, and payment arrangements, ensuring accuracy and compliance with payment processing protocols.
Document payment arrangements, notes, and interactions with customers in the collections system.
Adhere to regulatory requirements and company policies governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA).
Ensure that all collection activities are conducted ethically, professionally, and in accordance with legal guidelines.
Maintain accurate and up‑to‑date records of customer interactions, payment arrangements, and account statuses in the collections database or CRM system.
Generate reports and metrics related to collection performance, call outcomes, and payment recovery rates.
Provide exceptional customer service by addressing inquiries, resolving issues promptly, and escalating complex cases to team leaders or supervisors when necessary.
Build rapport and trust with customers to facilitate positive interactions and increase willingness to cooperate with repayment efforts.
Candidate Qualifications
High school diploma or equivalent; some college coursework or degree preferred.
Proven experience in collections, customer service, or call center environments is advantageous.
Strong communication skills, both verbal and written, with the ability to effectively convey information and negotiate payment arrangements.
Excellent interpersonal skills, including active listening, empathy, and conflict resolution abilities.
Ability to work in a fast‑paced environment, handle challenging situations with composure, and maintain professionalism under pressure.
Familiarity with collection software, CRM systems, and call center technology is a plus.
Knowledge of debt collection laws, regulations, and compliance requirements is preferred.
Strong attention to detail, organizational skills, and proficiency in data entry and documentation.
Willingness to work flexible hours, including evenings and weekends, as needed.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits
Paid Training
Paid Time Off: Earn PTO and paid holidays.
Health Benefits: Comprehensive medical, dental, and vision coverage after 60 days; MEC plans after 30 days.
Retirement Savings: Programs available where offered.
Life, Disability, and Supplemental Insurance options.
Disability Insurance—short term available.
Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes.
Career Growth: Internal promotion opportunities.
Casual Dress Code and flexible schedules.
Regular raises and advancement opportunities.
Physical Requirements The role is largely sedentary.
Employees may sit/stand for long periods while using a computer and telephone headset.
Occasional movement around the office is required; lifting up to 40 pounds may be necessary.
Operating a computer, telephone headset, copier, and printer is part of the job.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
Please contact Human Resources for accommodations.
Diversity and Equality MCI embraces differences and maintains a work environment free from discrimination.
All aspects of employment are based solely on merit and qualifications.
MCI does not discriminate on the basis of age, ancestry, color, gender identity, genetic information, marital status, medical condition, national origin, disability, political affiliation, veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law.
MCI will consider qualified applicants with criminal histories for employment in accordance with local and federal requirements.
MCI will not tolerate harassment or discrimination of any kind.
About MCI MCI helps customers take on their CX and DX challenges by providing business process outsourcing, IT services, and contact center solutions.
MCI has facilities across the United States, Canada, and international locations, focusing on digitalization and modernization of client operations.
Over 10,000 employees work across multiple brands including MassMarkets.
Application Process Complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.
Legal Notice The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. The employer may require employees to perform other duties. The employer and employees may terminate employment at any time for any reason. The employer reserves the right to revise this description at any time.
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is inviting applications for the Entry-Level Collections Agent (Full-Time) role.
The position involves contacting customers with outstanding debts to collect payments and negotiate repayment plans while maintaining positive customer relationships.
Location Tampa, FL
Pay Hourly – $36,000.00‑$100,000.00 per year
Position Overview We seek a Collections Agent who will be responsible for contacting customers who have outstanding debts.
The role embraces effective communication and negotiation skills to resolve balances while ensuring a respectful customer experience.
Responsibilities
Place outbound calls to customers with delinquent accounts to discuss outstanding balances, payment options, and negotiate repayment plans.
Use scripted dialogues and negotiation techniques to encourage timely payments and resolve outstanding debts.
Engage with customers in a professional and empathetic manner, actively listening to concerns and addressing questions or objections regarding payments.
Provide accurate information about account status, payment terms, and consequences of non‑payment.
Process payments over the phone, including credit card transactions, electronic fund transfers, and payment arrangements, ensuring accuracy and compliance with payment processing protocols.
Document payment arrangements, notes, and interactions with customers in the collections system.
Adhere to regulatory requirements and company policies governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA).
Ensure that all collection activities are conducted ethically, professionally, and in accordance with legal guidelines.
Maintain accurate and up‑to‑date records of customer interactions, payment arrangements, and account statuses in the collections database or CRM system.
Generate reports and metrics related to collection performance, call outcomes, and payment recovery rates.
Provide exceptional customer service by addressing inquiries, resolving issues promptly, and escalating complex cases to team leaders or supervisors when necessary.
Build rapport and trust with customers to facilitate positive interactions and increase willingness to cooperate with repayment efforts.
Candidate Qualifications
High school diploma or equivalent; some college coursework or degree preferred.
Proven experience in collections, customer service, or call center environments is advantageous.
Strong communication skills, both verbal and written, with the ability to effectively convey information and negotiate payment arrangements.
Excellent interpersonal skills, including active listening, empathy, and conflict resolution abilities.
Ability to work in a fast‑paced environment, handle challenging situations with composure, and maintain professionalism under pressure.
Familiarity with collection software, CRM systems, and call center technology is a plus.
Knowledge of debt collection laws, regulations, and compliance requirements is preferred.
Strong attention to detail, organizational skills, and proficiency in data entry and documentation.
Willingness to work flexible hours, including evenings and weekends, as needed.
Conditions of Employment
Must be authorized to work in the country where the job is based.
Must be willing to submit to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
Compensation & Benefits
Paid Training
Paid Time Off: Earn PTO and paid holidays.
Health Benefits: Comprehensive medical, dental, and vision coverage after 60 days; MEC plans after 30 days.
Retirement Savings: Programs available where offered.
Life, Disability, and Supplemental Insurance options.
Disability Insurance—short term available.
Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes.
Career Growth: Internal promotion opportunities.
Casual Dress Code and flexible schedules.
Regular raises and advancement opportunities.
Physical Requirements The role is largely sedentary.
Employees may sit/stand for long periods while using a computer and telephone headset.
Occasional movement around the office is required; lifting up to 40 pounds may be necessary.
Operating a computer, telephone headset, copier, and printer is part of the job.
Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.
Please contact Human Resources for accommodations.
Diversity and Equality MCI embraces differences and maintains a work environment free from discrimination.
All aspects of employment are based solely on merit and qualifications.
MCI does not discriminate on the basis of age, ancestry, color, gender identity, genetic information, marital status, medical condition, national origin, disability, political affiliation, veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law.
MCI will consider qualified applicants with criminal histories for employment in accordance with local and federal requirements.
MCI will not tolerate harassment or discrimination of any kind.
About MCI MCI helps customers take on their CX and DX challenges by providing business process outsourcing, IT services, and contact center solutions.
MCI has facilities across the United States, Canada, and international locations, focusing on digitalization and modernization of client operations.
Over 10,000 employees work across multiple brands including MassMarkets.
Application Process Complete a full application on our company careers page, including all screening questions and a brief pre‑employment test.
Legal Notice The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. The employer may require employees to perform other duties. The employer and employees may terminate employment at any time for any reason. The employer reserves the right to revise this description at any time.
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