The Dollywood Company
Foods Assistant Team Lead - Dollywood's Splash Country - Seasonal
The Dollywood Company, Pigeon Forge, Tennessee, us, 37868
Foods Assistant Team Lead - Dollywood's Splash Country (Seasonal)
Join to apply for the
Foods Assistant Team Lead - Dollywood's Splash Country - Seasonal
role at
The Dollywood Company .
About the role At Dollywood Parks & Resorts, we create memories worth repeating. We do this everyday across all properties in the Great Smoky Mountains of East Tennessee. This position seeks a person who embodies our mission of creating memorable experiences, brings a spirit of fun, authenticity, collaboration, creativity, and genuine hospitality, and partners in achieving the success and profitability of our unique offerings.
Key Responsibilities
Assist in developing, controlling and monitoring health department and Culinary department policies.
Ensure the location is Guest‑ready at all times, overseeing line flow, time audits, and appearance of outside and inside areas.
Model Company behaviors including smiling at guests, eye contact, and thanking guests for their business.
Organize, train, and develop a well‑trained, efficient staff; ensure all safety training sign‑offs are complete and recertified as needed.
Assist in implementing and monitoring the “Start Fresh” program and third‑party inspector standards (Steritech).
Present all products to guests attractively and appetizingly.
Review cost of sales, recommend pricing, menu changes, and budget adjustments.
Achieve budgetary goals across operation.
Maintain proper inventory levels; align labor hours with sales volume based on business needs.
Analyze labor usage for maximum productivity and efficiency.
Investigate over/shorts, take corrective action promptly.
Enforce company and departmental policies: grooming, costuming, nametags, conduct, call‑ins.
Conduct employee reviews weekly, monthly, and at end of summer.
Suspend operations if safety standards are not met.
Follow Host Safety Standards and General Safety Training guidelines and injury prevention measures.
Assume Team member duties as needed.
Complete daily Jolt Checklist and weekly Skimmer checks.
Submit daily paperwork: timecard adjustments, temperature logs, sanitation logs, sales and labor tracking sheets to the Culinary Administration office.
Audit Foods Check 5 standards, job‑site standards, and complete daily/weekly visual audits.
Education and Experience
Minimum 16 years of age.
Basic computer skills, Microsoft Office (Word, Excel, PowerPoint, Outlook).
Minimum 1 year of restaurant or food‑service experience (preferred).
Minimum 1 year of supervisory experience (preferred).
ServSafe Manager Certification required.
Knowledge, Skills, and Abilities
Friendly impression with guests, vendors, and employees.
Genuine friendliness, caring, and pride in work reflecting Dollywood’s image.
Supervise employees to deliver the highest quality product with courteous, friendly, efficient service in a neat, clean, professional environment.
Self‑motivated, disciplined, and organized for timely completion of assignments.
Maintain confidentiality and judgment regarding privileged information.
Committed to continuous improvement.
Professional appearance and good personal hygiene.
Promote teamwork; cooperate and assist coworkers.
Productive in fast‑paced environment.
Dependable attendance, flexible with scheduled overtime, evenings, weekends, holidays.
Sensitive to guests’ needs and empowered to meet them within company guidelines.
Effective communication, problem‑solving, conflict management, and interpersonal skills.
Comprend instructions and retain information.
Support safe and secure environment for hosts and guests.
Flexible, handle frequent priority changes.
Basic math skills.
Effective communication with guests and hosts via approved methods.
Tolerate varying temperatures while working outdoors.
Meet physical demands of the job.
Operate/drive a company vehicle with valid driver’s license and insurance.
Work outdoors as required.
Lift up to 50 lbs. as needed during shift.
Operate a point‑of‑sale system.
Equal Employment Opportunity The Dollywood Company is an equal‑opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.
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Foods Assistant Team Lead - Dollywood's Splash Country - Seasonal
role at
The Dollywood Company .
About the role At Dollywood Parks & Resorts, we create memories worth repeating. We do this everyday across all properties in the Great Smoky Mountains of East Tennessee. This position seeks a person who embodies our mission of creating memorable experiences, brings a spirit of fun, authenticity, collaboration, creativity, and genuine hospitality, and partners in achieving the success and profitability of our unique offerings.
Key Responsibilities
Assist in developing, controlling and monitoring health department and Culinary department policies.
Ensure the location is Guest‑ready at all times, overseeing line flow, time audits, and appearance of outside and inside areas.
Model Company behaviors including smiling at guests, eye contact, and thanking guests for their business.
Organize, train, and develop a well‑trained, efficient staff; ensure all safety training sign‑offs are complete and recertified as needed.
Assist in implementing and monitoring the “Start Fresh” program and third‑party inspector standards (Steritech).
Present all products to guests attractively and appetizingly.
Review cost of sales, recommend pricing, menu changes, and budget adjustments.
Achieve budgetary goals across operation.
Maintain proper inventory levels; align labor hours with sales volume based on business needs.
Analyze labor usage for maximum productivity and efficiency.
Investigate over/shorts, take corrective action promptly.
Enforce company and departmental policies: grooming, costuming, nametags, conduct, call‑ins.
Conduct employee reviews weekly, monthly, and at end of summer.
Suspend operations if safety standards are not met.
Follow Host Safety Standards and General Safety Training guidelines and injury prevention measures.
Assume Team member duties as needed.
Complete daily Jolt Checklist and weekly Skimmer checks.
Submit daily paperwork: timecard adjustments, temperature logs, sanitation logs, sales and labor tracking sheets to the Culinary Administration office.
Audit Foods Check 5 standards, job‑site standards, and complete daily/weekly visual audits.
Education and Experience
Minimum 16 years of age.
Basic computer skills, Microsoft Office (Word, Excel, PowerPoint, Outlook).
Minimum 1 year of restaurant or food‑service experience (preferred).
Minimum 1 year of supervisory experience (preferred).
ServSafe Manager Certification required.
Knowledge, Skills, and Abilities
Friendly impression with guests, vendors, and employees.
Genuine friendliness, caring, and pride in work reflecting Dollywood’s image.
Supervise employees to deliver the highest quality product with courteous, friendly, efficient service in a neat, clean, professional environment.
Self‑motivated, disciplined, and organized for timely completion of assignments.
Maintain confidentiality and judgment regarding privileged information.
Committed to continuous improvement.
Professional appearance and good personal hygiene.
Promote teamwork; cooperate and assist coworkers.
Productive in fast‑paced environment.
Dependable attendance, flexible with scheduled overtime, evenings, weekends, holidays.
Sensitive to guests’ needs and empowered to meet them within company guidelines.
Effective communication, problem‑solving, conflict management, and interpersonal skills.
Comprend instructions and retain information.
Support safe and secure environment for hosts and guests.
Flexible, handle frequent priority changes.
Basic math skills.
Effective communication with guests and hosts via approved methods.
Tolerate varying temperatures while working outdoors.
Meet physical demands of the job.
Operate/drive a company vehicle with valid driver’s license and insurance.
Work outdoors as required.
Lift up to 50 lbs. as needed during shift.
Operate a point‑of‑sale system.
Equal Employment Opportunity The Dollywood Company is an equal‑opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever‑changing world.
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