Orlando Health
Scheduling Coordinator - Digestive Health - St. Petersburg, Florida
Orlando Health, Orlando, Florida, us, 32885
Position Summary
Position: Scheduling Coordinator Location: St. Petersburg, Florida Department: Digestive Health – Orlando Health Florida Medical Clinic/Bayfront Medical Group Schedule: Full-time | Monday–Friday | 40 hours/week Job Overview
The Scheduling Coordinator will communicate regularly with physicians, patients, ancillary, and surgical areas to schedule, reschedule, and cancel single or multiple tests and procedures. Essential Functions
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. Be proactive with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary. Demonstrate superb telephone etiquette, a team‑player attitude, and professional communication skills at all times. Understand the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy. Have working knowledge of registration, scheduling systems, and web‑based resources. Be proficient with computer applications, multi‑line telephone system, printers, copy, and fax machines, and perform required data entry. Maintain a basic understanding of medical needs during the screening process for scheduling an appointment. Consistently review the schedules daily and communicate all changes to appropriate staff. Consistently meet departmental goals for productivity, quality, and customer service standards set by Orlando Health. Maintain working knowledge of ICD‑9, ICD‑10, and CPT codes, as required. Identify customer service issues and resolve or initiate necessary follow‑up. Adhere to all portions of the Orlando Health Professional Appearance Policy at all times. Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. Maintain compliance with all Orlando Health policies and procedures. Maintain regular communication with the practices regarding scheduling matters, as deemed necessary. Attend departmental meetings, in‑services, and participate in process improvement initiatives. Assume responsibility for professional growth and development. Education & Training
High school graduate or equivalent. Must complete the Orlando Health medical terminology course within 90 days of hire. Experience
One (1) year of retail, customer service, or health care experience. Computer experience required. Seniority Level
Entry level Employment Type
Full‑time Job Function
Administrative Industries
Hospitals and Health Care
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Position: Scheduling Coordinator Location: St. Petersburg, Florida Department: Digestive Health – Orlando Health Florida Medical Clinic/Bayfront Medical Group Schedule: Full-time | Monday–Friday | 40 hours/week Job Overview
The Scheduling Coordinator will communicate regularly with physicians, patients, ancillary, and surgical areas to schedule, reschedule, and cancel single or multiple tests and procedures. Essential Functions
Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. Be proactive with all customers by actively listening, showing a caring attitude, and offering alternatives when necessary. Demonstrate superb telephone etiquette, a team‑player attitude, and professional communication skills at all times. Understand the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy. Have working knowledge of registration, scheduling systems, and web‑based resources. Be proficient with computer applications, multi‑line telephone system, printers, copy, and fax machines, and perform required data entry. Maintain a basic understanding of medical needs during the screening process for scheduling an appointment. Consistently review the schedules daily and communicate all changes to appropriate staff. Consistently meet departmental goals for productivity, quality, and customer service standards set by Orlando Health. Maintain working knowledge of ICD‑9, ICD‑10, and CPT codes, as required. Identify customer service issues and resolve or initiate necessary follow‑up. Adhere to all portions of the Orlando Health Professional Appearance Policy at all times. Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards. Maintain compliance with all Orlando Health policies and procedures. Maintain regular communication with the practices regarding scheduling matters, as deemed necessary. Attend departmental meetings, in‑services, and participate in process improvement initiatives. Assume responsibility for professional growth and development. Education & Training
High school graduate or equivalent. Must complete the Orlando Health medical terminology course within 90 days of hire. Experience
One (1) year of retail, customer service, or health care experience. Computer experience required. Seniority Level
Entry level Employment Type
Full‑time Job Function
Administrative Industries
Hospitals and Health Care
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