Orlando Health
Scheduling Coordinator
Shift:
Full Time / Day
Job Summary Arnold Palmer Hospital for Children Hospital Retail Food and Nutrition is seeking a Scheduling Coordinator. The Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures. The coordinator ensures accurate scheduling information, provides customer service, and maintains system knowledge.
Responsibilities
Provide accurate information about department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understand the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
Maintain basic understanding of the medical needs during the screening process for scheduling an appointment.
Consistently review the schedules daily and communicate all changes to appropriate staff.
Consistently meet departmental goals for productivity, quality and customer service standards set by Orlando Health.
Maintain a working knowledge of ICD‑9 (ICD‑10) and CPT codes, as deemed necessary.
Identify customer service issues and resolve or initiate necessary follow‑up.
Adhere to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintain compliance with all Orlando Health policies and procedures.
Other Related Functions
Maintain regular communication with the practices regarding scheduling matters, as deemed necessary.
Attend departmental meetings/in‑services and participate in process improvement initiatives.
Assume responsibility for professional growth and development.
Qualifications Education / Training
High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure / Certification
None.
Experience
One (1) year of retail, customer service or health care.
Computer experience required.
Seniority level: Entry level
Employment type: Full‑time
Job function: Administrative
Industries: Hospitals and Health Care
Referrals increase your chances of interviewing at Orlando Health by 2x.
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Full Time / Day
Job Summary Arnold Palmer Hospital for Children Hospital Retail Food and Nutrition is seeking a Scheduling Coordinator. The Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to involve scheduling, rescheduling, and cancellation of single/multiple tests and procedures. The coordinator ensures accurate scheduling information, provides customer service, and maintains system knowledge.
Responsibilities
Provide accurate information about department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
Understand the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
Maintain basic understanding of the medical needs during the screening process for scheduling an appointment.
Consistently review the schedules daily and communicate all changes to appropriate staff.
Consistently meet departmental goals for productivity, quality and customer service standards set by Orlando Health.
Maintain a working knowledge of ICD‑9 (ICD‑10) and CPT codes, as deemed necessary.
Identify customer service issues and resolve or initiate necessary follow‑up.
Adhere to all portions of the Orlando Health Professional Appearance Policy at all times.
Maintain regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintain compliance with all Orlando Health policies and procedures.
Other Related Functions
Maintain regular communication with the practices regarding scheduling matters, as deemed necessary.
Attend departmental meetings/in‑services and participate in process improvement initiatives.
Assume responsibility for professional growth and development.
Qualifications Education / Training
High school graduate or equivalent.
Must complete Orlando Health medical terminology course within 90 days of hire.
Licensure / Certification
None.
Experience
One (1) year of retail, customer service or health care.
Computer experience required.
Seniority level: Entry level
Employment type: Full‑time
Job function: Administrative
Industries: Hospitals and Health Care
Referrals increase your chances of interviewing at Orlando Health by 2x.
#J-18808-Ljbffr