TEKsystems c/o Allegis Group
ISP Support Technician
TEKsystems c/o Allegis Group, Raleigh, North Carolina, United States, 27601
Description
The Level 1 Help Desk Technician provides first‑line support to end‑users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher‑level support teams as needed. Responsibilities
Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting. Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management. Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement. Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions. Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues. Exercise strong problem‑solving skills and attention to detail, including multi‑tasking. Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude. Meet or exceed performance metrics, including call handling time, quality assurance, and other metrics as assigned. Perform other duties as assigned. Skills
Windows 10 Help desk support Troubleshooting Technical support Additional Skills & Qualifications
Training will start on Monday 1/12. 6 weeks paid training. Experience Level
Entry Level Job Type & Location
Contract to Hire position based out of Raleigh, NC. Pay and Benefits
The pay range for this position is $15.00 – $15.50/hr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
Fully remote. Application Deadline
Position anticipated to close on Dec 18, 2025. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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The Level 1 Help Desk Technician provides first‑line support to end‑users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher‑level support teams as needed. Responsibilities
Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting. Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management. Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement. Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions. Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues. Exercise strong problem‑solving skills and attention to detail, including multi‑tasking. Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude. Meet or exceed performance metrics, including call handling time, quality assurance, and other metrics as assigned. Perform other duties as assigned. Skills
Windows 10 Help desk support Troubleshooting Technical support Additional Skills & Qualifications
Training will start on Monday 1/12. 6 weeks paid training. Experience Level
Entry Level Job Type & Location
Contract to Hire position based out of Raleigh, NC. Pay and Benefits
The pay range for this position is $15.00 – $15.50/hr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
Fully remote. Application Deadline
Position anticipated to close on Dec 18, 2025. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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