TEKsystems
Overview
The Desktop Support Specialist is responsible for providing second- and third-level technical support for software, hardware, and networking systems. They are responsible for software image creation and management, and for escalating more complex problems to Management and/or another appropriate technical support group in a timely manner. The Workstation Support Specialist must have strong verbal communication and customer service skills, as they will interact directly with end users across all departments.
Skills & Qualifications
Two years of experience working as an IT Helpdesk Technician or in a similar customer support role.
Certifications are a plus, but are not required.
Extensive knowledge of Windows-based, as well as familiarity with Linux-based operating systems, is required.
PowerShell scripting is required.
Active Directory Administration skills are required.
Excellent interpersonal and communication skills to explain technical concepts to non-technical users, and work with other IT teams. Passion for problem-solving and customer service.
Strong analytical skills to diagnose and resolve challenging technical problems.
Ability to support Mainframe 3270 sessions via macros is strongly encouraged, but not required.
Experience with ticketing systems, remote access tools, and diagnostic utilities.
Ability to work on multiple projects and reprioritize as needed.
Ability to stay current with new technology and adapt to new and unexpected events.
Advanced troubleshooting: diagnose and resolve complex hardware, software, and network issues that are escalated from Tier 1 support.
Responsibilities
Clearly communicate technical solutions and instructions in a user-friendly and professional manner.
Technical expertise: A deeper understanding of IT systems, networks, and applications, beyond basic support.
Mentoring: May mentor and guide Tier 1 technicians and act as a point of escalation.
Ensure that the ACD call and Chat queue is responded to in a timely manner.
Monitor, resolve, and update the IT Service Desk Management system.
Create and update documentation: Assist in creating and updating support documentation and knowledge bases.
Work on various special projects as needed.
Prioritize and schedule problem resolution. Escalate problems to the supervisor when needed.
Location & Commitments This position is on-site only; it is not eligible for Work from Home.
Job Type & Location Contract to Hire based out of Raleigh, NC.
Pay and Benefits The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Jan 17, 2026.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Skills & Qualifications
Two years of experience working as an IT Helpdesk Technician or in a similar customer support role.
Certifications are a plus, but are not required.
Extensive knowledge of Windows-based, as well as familiarity with Linux-based operating systems, is required.
PowerShell scripting is required.
Active Directory Administration skills are required.
Excellent interpersonal and communication skills to explain technical concepts to non-technical users, and work with other IT teams. Passion for problem-solving and customer service.
Strong analytical skills to diagnose and resolve challenging technical problems.
Ability to support Mainframe 3270 sessions via macros is strongly encouraged, but not required.
Experience with ticketing systems, remote access tools, and diagnostic utilities.
Ability to work on multiple projects and reprioritize as needed.
Ability to stay current with new technology and adapt to new and unexpected events.
Advanced troubleshooting: diagnose and resolve complex hardware, software, and network issues that are escalated from Tier 1 support.
Responsibilities
Clearly communicate technical solutions and instructions in a user-friendly and professional manner.
Technical expertise: A deeper understanding of IT systems, networks, and applications, beyond basic support.
Mentoring: May mentor and guide Tier 1 technicians and act as a point of escalation.
Ensure that the ACD call and Chat queue is responded to in a timely manner.
Monitor, resolve, and update the IT Service Desk Management system.
Create and update documentation: Assist in creating and updating support documentation and knowledge bases.
Work on various special projects as needed.
Prioritize and schedule problem resolution. Escalate problems to the supervisor when needed.
Location & Commitments This position is on-site only; it is not eligible for Work from Home.
Job Type & Location Contract to Hire based out of Raleigh, NC.
Pay and Benefits The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline This position is anticipated to close on Jan 17, 2026.
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr