Kansas Children's Service League
IT Support Technician
Kansas Children's Service League, Wichita, Kansas, United States, 67232
Kansas Children's Service League
is looking to hire a full-time
IT Support Technician
in Wichita, KS. This position earns a competitive wage between
$20 to $24 per hour a nd works a Monday - Friday schedule with occasional evenings and weekends. This role requires in-person reporting to our Wichita, KS office and supports all KCSL locations across the state of Kansas.
About Kansas Children's Service League Stronger families start at Kansas Children's Service League (KCSL). Founded in 1893, KCSL is a statewide, nonprofit agency that serves thousands of Kansas children and families each year. KCSL's mission is to protect and promote the well-being of children. Our programs work with children and families in the areas of health, safety and education to succeed and break cycles of neglect, abuse and trauma. We help both children and parents develop skills for success in their families, schools and workplaces. KCSL is also the Kansas chapter of Prevent Child Abuse America and Circle of Parents.
As a team member of Kansas Children's Service League, you'll enjoy the following
benefit offerings
and more based on selected cafeteria options and employment class:
Medical, Dental, & Vision Insurance
Pet Insurance
Critical Illness & Accident Insurance
Flexible Spending Account / Health Savings Account
Paid Life Insurance
401(K) & matching offerings
Family Friendly Paid Wellness Leave
Paid Vacation & Wellness Time
Paid Holidays
Employee Wellness Program
Earned Wage Access
Telework Options
Infants at Work Program
For more details on our benefits, please visit our KCSL Career site.
Expectations for All Employees At Kansas Children's Service League, we protect and promote the well-being of children. In doing so, every employee is responsible for supporting the agency's mission, vision, and values. This includes actively and regularly demonstrating high-quality customer service, accountability in all aspects of your position, and respecting the differences in our staff, customers, and communities. Expected behaviors and qualities include professionalism and competence, active collaboration, effective communication, initiative and innovation, respect, and goal achievement. Employees are to be able, at any time, to provide basic information about the breadth of customer opportunities available through KCSL and to help customers make connections within the organization. KCSL is an equal opportunity employer.
Job Summary The IT Support Technician troubleshoots and maintains network client hardware and software. The position performs Help Desk responsibilities and works with the Network Administrator to maintain the KCSL network.
Essential Job Functions Technical Support
Respond to technical inquiries via phone, email, chat, or in person.
Use problem solving to diagnose and resolve issues with computers, peripherals, operating systems, and applications.
Log, track, route, and update employee issues in a ticketing system.
Provide step-by-step guidance to users, use remote tools, and perform diagnostics.
Escalate unresolved or complex issues to higher-level support.
Document all interactions, resolutions, and contribute to knowledge base articles.
Follow up with customers to ensure customer satisfaction and complete resolution of issues.
Train users on new software or hardware, creating new training materials as requested.
Education & Experience Required
High school diploma or equivalent
1 year of technical school or 1 year of computer support Help Desk work experience
Technical understanding of the current Microsoft PC Operating Systems and Microsoft 365
Basic understanding of TCP/IP, DNS, DHCP, Wi‑Fi
Preferred
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
One or more years of work experience on an Information Technology Help Desk
Experience with Windows Server (2022 and 2025)
Experience with Active Directory and Group Policy Management
Experience with Microsoft 365/Teams/Intune and Azure
#J-18808-Ljbffr
is looking to hire a full-time
IT Support Technician
in Wichita, KS. This position earns a competitive wage between
$20 to $24 per hour a nd works a Monday - Friday schedule with occasional evenings and weekends. This role requires in-person reporting to our Wichita, KS office and supports all KCSL locations across the state of Kansas.
About Kansas Children's Service League Stronger families start at Kansas Children's Service League (KCSL). Founded in 1893, KCSL is a statewide, nonprofit agency that serves thousands of Kansas children and families each year. KCSL's mission is to protect and promote the well-being of children. Our programs work with children and families in the areas of health, safety and education to succeed and break cycles of neglect, abuse and trauma. We help both children and parents develop skills for success in their families, schools and workplaces. KCSL is also the Kansas chapter of Prevent Child Abuse America and Circle of Parents.
As a team member of Kansas Children's Service League, you'll enjoy the following
benefit offerings
and more based on selected cafeteria options and employment class:
Medical, Dental, & Vision Insurance
Pet Insurance
Critical Illness & Accident Insurance
Flexible Spending Account / Health Savings Account
Paid Life Insurance
401(K) & matching offerings
Family Friendly Paid Wellness Leave
Paid Vacation & Wellness Time
Paid Holidays
Employee Wellness Program
Earned Wage Access
Telework Options
Infants at Work Program
For more details on our benefits, please visit our KCSL Career site.
Expectations for All Employees At Kansas Children's Service League, we protect and promote the well-being of children. In doing so, every employee is responsible for supporting the agency's mission, vision, and values. This includes actively and regularly demonstrating high-quality customer service, accountability in all aspects of your position, and respecting the differences in our staff, customers, and communities. Expected behaviors and qualities include professionalism and competence, active collaboration, effective communication, initiative and innovation, respect, and goal achievement. Employees are to be able, at any time, to provide basic information about the breadth of customer opportunities available through KCSL and to help customers make connections within the organization. KCSL is an equal opportunity employer.
Job Summary The IT Support Technician troubleshoots and maintains network client hardware and software. The position performs Help Desk responsibilities and works with the Network Administrator to maintain the KCSL network.
Essential Job Functions Technical Support
Respond to technical inquiries via phone, email, chat, or in person.
Use problem solving to diagnose and resolve issues with computers, peripherals, operating systems, and applications.
Log, track, route, and update employee issues in a ticketing system.
Provide step-by-step guidance to users, use remote tools, and perform diagnostics.
Escalate unresolved or complex issues to higher-level support.
Document all interactions, resolutions, and contribute to knowledge base articles.
Follow up with customers to ensure customer satisfaction and complete resolution of issues.
Train users on new software or hardware, creating new training materials as requested.
Education & Experience Required
High school diploma or equivalent
1 year of technical school or 1 year of computer support Help Desk work experience
Technical understanding of the current Microsoft PC Operating Systems and Microsoft 365
Basic understanding of TCP/IP, DNS, DHCP, Wi‑Fi
Preferred
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
One or more years of work experience on an Information Technology Help Desk
Experience with Windows Server (2022 and 2025)
Experience with Active Directory and Group Policy Management
Experience with Microsoft 365/Teams/Intune and Azure
#J-18808-Ljbffr