Kimpton Harper Hotel
Guest Service Agent
Join to apply for the Guest Service Agent role at Kimpton Harper Hotel.
We are looking for a friendly and outgoing individual with a passion for creating memorable guest experiences. As a Front Desk Agent (Guest Service Agent), you will be the welcoming face of our establishment, ensuring guests feel valued and cared for from the moment they arrive.
Property Description The Kimpton Harper Hotel in Fort Worth, TX is a luxurious contemporary boutique hotel that offers an exceptional opportunity for a rewarding hospitality career. Located in the heart of a vibrant city, the hotel is known for its modern accommodations, world‑class amenities, and warm welcoming atmosphere. Working here provides opportunities for professional growth and advancement in a supportive, inclusive environment.
Summary (Responsibilities)
Provide exceptional customer service, creating a positive first impression for guests.
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to ensure seamless guest experiences.
Maintain a clean and organized front desk area.
Handle cash and credit card transactions accurately.
Demonstrate a strong attention to detail and proactive approach to guest satisfaction.
Qualifications
Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Previous cash handling experience required.
Strong problem‑solving abilities and the ability to remain calm under pressure.
Proficiency in computer systems and knowledge of hotel property management software.
Outstanding organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High School diploma or equivalent.
Benefits
Multiple tiers of medical coverage.
Dental & vision coverage.
24/7 Teledoc service.
Free maintenance medications.
Pet insurance.
Hotel discounts.
Tuition reimbursement.
Paid time off (vacation, sick, bereavement, holidays).
401K match.
Equal Employment Opportunity Statement EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.
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We are looking for a friendly and outgoing individual with a passion for creating memorable guest experiences. As a Front Desk Agent (Guest Service Agent), you will be the welcoming face of our establishment, ensuring guests feel valued and cared for from the moment they arrive.
Property Description The Kimpton Harper Hotel in Fort Worth, TX is a luxurious contemporary boutique hotel that offers an exceptional opportunity for a rewarding hospitality career. Located in the heart of a vibrant city, the hotel is known for its modern accommodations, world‑class amenities, and warm welcoming atmosphere. Working here provides opportunities for professional growth and advancement in a supportive, inclusive environment.
Summary (Responsibilities)
Provide exceptional customer service, creating a positive first impression for guests.
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to ensure seamless guest experiences.
Maintain a clean and organized front desk area.
Handle cash and credit card transactions accurately.
Demonstrate a strong attention to detail and proactive approach to guest satisfaction.
Qualifications
Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Previous cash handling experience required.
Strong problem‑solving abilities and the ability to remain calm under pressure.
Proficiency in computer systems and knowledge of hotel property management software.
Outstanding organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High School diploma or equivalent.
Benefits
Multiple tiers of medical coverage.
Dental & vision coverage.
24/7 Teledoc service.
Free maintenance medications.
Pet insurance.
Hotel discounts.
Tuition reimbursement.
Paid time off (vacation, sick, bereavement, holidays).
401K match.
Equal Employment Opportunity Statement EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.
#J-18808-Ljbffr