Palm House
Front Desk Agent
Palm House; 22.00/hr; Full‑time; Entry level
Job function: Management and Manufacturing; Industry: Hotels and Motels
Location: Palm House, various locations • Delray Beach, FL • Palm Beach, FL • West Palm Beach, FL
Responsibilities Guest Services & Experience
Greet all guests warmly upon arrival and departure with a professional and courteous demeanor.
Conduct efficient and accurate check‑in/check‑out procedures.
Provide personalized service to ensure each guest feels welcome, valued, and informed.
Respond promptly to guest inquiries and resolve issues with a focus on guest satisfaction.
Reservations & Front Desk Operations
Manage room reservations, cancellations, and modifications using hotel property management systems (PMS).
Ensure all guest information is accurately recorded and updated in the system.
Process payments, handle billing inquiries, and ensure account accuracy.
Coordinate with Housekeeping, Engineering, and other departments to ensure room readiness and guest requests are fulfilled in a timely manner.
Communication & Problem Solving
Communicate effectively with guests, team members, and management to maintain a smooth and cooperative work environment.
Handle guest complaints or concerns professionally and elevate unresolved issues to the appropriate manager when necessary.
Maintain awareness of hotel policies, emergency procedures, and safety protocols.
Knowledge of Hotel & Local Area
Provide guests with accurate information regarding hotel amenities, operating hours, and services.
Offer recommendations and directions to local attractions, restaurants, and points of interest.
Promote hotel services and amenities to enhance the guest experience.
Administrative & Recordkeeping
Maintain a clean and organized front desk and lobby area.
Prepare reports, manage key control, and conduct end‑of‑shift audits as required.
Follow all standard operating procedures and maintain confidentiality of guest information.
Qualifications & Requirements Education & Experience
High school diploma or equivalent required.
Prior experience in a hotel front desk, guest services, or customer service role preferred.
Experience with hotel property management systems (e.g., Opera, Maestro, or similar) is a plus.
Skills & Abilities
Excellent verbal and written communication skills.
Strong interpersonal and conflict resolution skills.
Ability to handle high‑pressure situations with poise and professionalism.
Detail‑oriented with strong organizational and multitasking abilities.
Basic math and computer literacy required.
Physical & Working Conditions
Must be able to stand for extended periods during shift hours.
Must be able to walk, bend, reach, and lift up to 25 pounds occasionally.
Flexible schedule required, including availability to work weekends, holidays, and evenings as needed.
Grooming & Appearance
A neat, professional, and well‑groomed appearance is required in accordance with company grooming standards.
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Job function: Management and Manufacturing; Industry: Hotels and Motels
Location: Palm House, various locations • Delray Beach, FL • Palm Beach, FL • West Palm Beach, FL
Responsibilities Guest Services & Experience
Greet all guests warmly upon arrival and departure with a professional and courteous demeanor.
Conduct efficient and accurate check‑in/check‑out procedures.
Provide personalized service to ensure each guest feels welcome, valued, and informed.
Respond promptly to guest inquiries and resolve issues with a focus on guest satisfaction.
Reservations & Front Desk Operations
Manage room reservations, cancellations, and modifications using hotel property management systems (PMS).
Ensure all guest information is accurately recorded and updated in the system.
Process payments, handle billing inquiries, and ensure account accuracy.
Coordinate with Housekeeping, Engineering, and other departments to ensure room readiness and guest requests are fulfilled in a timely manner.
Communication & Problem Solving
Communicate effectively with guests, team members, and management to maintain a smooth and cooperative work environment.
Handle guest complaints or concerns professionally and elevate unresolved issues to the appropriate manager when necessary.
Maintain awareness of hotel policies, emergency procedures, and safety protocols.
Knowledge of Hotel & Local Area
Provide guests with accurate information regarding hotel amenities, operating hours, and services.
Offer recommendations and directions to local attractions, restaurants, and points of interest.
Promote hotel services and amenities to enhance the guest experience.
Administrative & Recordkeeping
Maintain a clean and organized front desk and lobby area.
Prepare reports, manage key control, and conduct end‑of‑shift audits as required.
Follow all standard operating procedures and maintain confidentiality of guest information.
Qualifications & Requirements Education & Experience
High school diploma or equivalent required.
Prior experience in a hotel front desk, guest services, or customer service role preferred.
Experience with hotel property management systems (e.g., Opera, Maestro, or similar) is a plus.
Skills & Abilities
Excellent verbal and written communication skills.
Strong interpersonal and conflict resolution skills.
Ability to handle high‑pressure situations with poise and professionalism.
Detail‑oriented with strong organizational and multitasking abilities.
Basic math and computer literacy required.
Physical & Working Conditions
Must be able to stand for extended periods during shift hours.
Must be able to walk, bend, reach, and lift up to 25 pounds occasionally.
Flexible schedule required, including availability to work weekends, holidays, and evenings as needed.
Grooming & Appearance
A neat, professional, and well‑groomed appearance is required in accordance with company grooming standards.
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