Summit Hospitality Group, Ltd.
Front Desk Agent (Part-Time)
Summit Hospitality Group, Ltd., Raleigh, North Carolina, United States, 27601
Job Description
The Hotel Guest Service Rep. for Summit Hospitality Group is responsible for providing our guests with memorable service while conducting various daily operations. Daily operations consist of guest interaction, recording and communicating guest special requests and problems to appropriate departments to ensure they are addressed in a timely and professional manner.
Prerequisites / Qualifications
Two (2) years previous experience as a Front Desk Rep. for a name brand hotel chain; preference for Marriott, Hilton, and Hyatt
Strong leadership skills
Excellent oral and written communication skills
Demonstrated planning and organizational ability
Able to prioritize and quickly change direction as needs arise
Working knowledge of FOSSE, Microsoft programming, Excel, Clover, and Micros Restaurant Management System
Able to diagnose and repair simple computer problems
Skilled in math and able to operate a 10‑key by touch
Duties & Responsibilities
Provide customer service to guests in an intelligent and professional manner
Run shift reports/journals from Front Office Systems
Prepare daily arrivals/departure reports with a strong focus on guest requests
Make corrections and adjustments and handle all computer problems that might occur throughout the shift
Review and correct discrepancies in the Front Desk System
Ensure complete guest satisfaction
Complete the guest registration process
Be familiar with computer systems for guest reservation information processing
Verify and imprint guest credit cards for authorization
Be well‑versed in cash handling and accurately balance the house bank
Assign guests rooms based on preferences and availability
Drive the revenue management process by selling rooms at various rates
Handle guest issues and concerns in a tactful manner and work to achieve a satisfactory resolution
Answer questions regarding hotel facilities and services
Answer the telephone and book reservations
Answer guest inquiries for local directions/events
Recommend local area restaurants, points of interest, or needs for transportation
Maintain cleanliness of front desk, lobby, and back office
Follow up promptly with guest check‑ins, complaints, and other requests
Interact in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for guests
Understand all emergency procedures for incidents, accidents, fire, safety, or criminal activity
Participate in the Hotel Safety Committee
Ensure the quality standards for the hotel brand and Summit Hospitality Group are maintained for property, product, and people
Duties are subject to change and additional duties may be assigned as needed by the manager on duty
Able to drive the company’s vehicle for guest transport to/from
Assist with setting up meeting rooms
Work Environment
Flexible work schedule including weekends; this position is referred to as first or second shift
Able to lift 50 lbs
Valid driver’s license
Sitting, standing, reaching, and bending for extended periods of time
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Management and Manufacturing
Industries
Hospitality
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Prerequisites / Qualifications
Two (2) years previous experience as a Front Desk Rep. for a name brand hotel chain; preference for Marriott, Hilton, and Hyatt
Strong leadership skills
Excellent oral and written communication skills
Demonstrated planning and organizational ability
Able to prioritize and quickly change direction as needs arise
Working knowledge of FOSSE, Microsoft programming, Excel, Clover, and Micros Restaurant Management System
Able to diagnose and repair simple computer problems
Skilled in math and able to operate a 10‑key by touch
Duties & Responsibilities
Provide customer service to guests in an intelligent and professional manner
Run shift reports/journals from Front Office Systems
Prepare daily arrivals/departure reports with a strong focus on guest requests
Make corrections and adjustments and handle all computer problems that might occur throughout the shift
Review and correct discrepancies in the Front Desk System
Ensure complete guest satisfaction
Complete the guest registration process
Be familiar with computer systems for guest reservation information processing
Verify and imprint guest credit cards for authorization
Be well‑versed in cash handling and accurately balance the house bank
Assign guests rooms based on preferences and availability
Drive the revenue management process by selling rooms at various rates
Handle guest issues and concerns in a tactful manner and work to achieve a satisfactory resolution
Answer questions regarding hotel facilities and services
Answer the telephone and book reservations
Answer guest inquiries for local directions/events
Recommend local area restaurants, points of interest, or needs for transportation
Maintain cleanliness of front desk, lobby, and back office
Follow up promptly with guest check‑ins, complaints, and other requests
Interact in a professional manner with other departments and employees to ensure a good working relationship and hospitable atmosphere for guests
Understand all emergency procedures for incidents, accidents, fire, safety, or criminal activity
Participate in the Hotel Safety Committee
Ensure the quality standards for the hotel brand and Summit Hospitality Group are maintained for property, product, and people
Duties are subject to change and additional duties may be assigned as needed by the manager on duty
Able to drive the company’s vehicle for guest transport to/from
Assist with setting up meeting rooms
Work Environment
Flexible work schedule including weekends; this position is referred to as first or second shift
Able to lift 50 lbs
Valid driver’s license
Sitting, standing, reaching, and bending for extended periods of time
Seniority Level
Entry level
Employment Type
Part‑time
Job Function
Management and Manufacturing
Industries
Hospitality
#J-18808-Ljbffr