Casa Cipriani New York
Casa Cipriani New York provided pay range
This range is provided by Casa Cipriani New York. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$28.00/hr - $30.00/hr Direct message the job poster from Casa Cipriani New York
Luxury Hospitality | Building High-Touch Teams at Cipriani | Talent Strategy · Culture Fit · Guest-First Hiring
POSITION PURPOSE
Casa Cipriani is a prestigious private members club and hotel, renowned for its impeccable service, elegant design, and timeless sophistication. Our commitment to providing unparalleled hospitality experiences to our members and guests is rooted in our heritage and passion for excellence. Joining Casa Cipriani means becoming part of a community dedicated to setting new standards in luxury and personal service. Guest Service Agent – Role Summary
We are seeking a detail-oriented and hospitality-driven individual to join our Guest Relations team as a
Guest Service Agent . This role plays a key part in delivering a seamless and personalized experience for our members and hotel guests. The Guest Service Agent will manage guest itineraries, VIP preferences, transportation coordination, and personalized services through tools such as
Alliants
and
Opera , ensuring each stay is tailored and memorable. ESSENTIAL FUNCTIONS AND DUTIES
Organize and maintain comprehensive guest itineraries using
Alliants
CRM system. Perform daily arrival printouts and ensure accurate preparation for all next-day arrivals. Reconfirm all next-day activities with vendors to guarantee guest services are secured. Coordinate
house car
usage, external transportation, and monitor daily usage logs. Track and report on
house car
usage daily, with
monthly recap reporting . Manage daily posting of guest-related charges in
Opera PMS . Verify and reconcile
weekly invoices
from vendors and service partners. Maintain timely communication and follow-up on guest
emails
and concierge requests. Source, vet, and coordinate with vendors for personalized guest services and experiences. Oversee guest
shipments and deliveries , ensuring secure handling and efficient coordination. Ensure all
Alliants
guest tracking data is updated, accurate, and current. Add and review all
Opera notes
to reflect guest preferences and important details. Coordinate and attend
weekly VIP arrival meetings
and prepare
VIP arrival lists . Deliver personalized experiences through guest
profile management
and preference tracking. Ensure guest profiles are complete and updated for future visits, including
individual profile
data. Organize
daily preparation lists
for next-day arrivals and any special requests. Handle and manage
riders , including VIP requests and entertainment setups. Maintain high attention to
personalized recognition
of repeat and high-value guests. Collaborate across departments to ensure consistent, elevated guest experiences. Perform other tasks and duties as assigned by management. KNOWLEDGE, EXPERIENCE AND SKILLS
Bachelor’s degree in Hospitality or related field preferred. Minimum of 2 years of experience in luxury hospitality, front desk, guest relations, or concierge services. Proficiency in guest service platforms including
Opera PMS ,
Alliants , and Microsoft Office Suite. Excellent verbal and written communication skills, with a guest-first mindset. Strong organizational skills and attention to detail; ability to multitask and prioritize effectively. Confidence in handling confidential guest information with discretion and professionalism. A proactive, solutions-driven approach with the ability to work both independently and as part of a team. Flexibility to work evenings, weekends, holidays, and extended shifts as required. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Ability to remain in a stationary position for extended periods. Capable of walking, standing, and navigating the property throughout the shift. Lift, carry, and transport items weighing up to 30 pounds as needed. Perform repetitive motions and handle physical activity associated with guest service roles. Adhere to all health, safety, and ergonomic protocols. INTENT AND FUNCTION OF JOB DESCRIPTIONS
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Equal Opportunity Statement
Cipriani is an equal opportunity employer. Seniority level
Associate Employment type
Full-time Job function
Administrative Industries
Hospitality Benefits
Medical insurance Vision insurance 401(k)
#J-18808-Ljbffr
This range is provided by Casa Cipriani New York. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$28.00/hr - $30.00/hr Direct message the job poster from Casa Cipriani New York
Luxury Hospitality | Building High-Touch Teams at Cipriani | Talent Strategy · Culture Fit · Guest-First Hiring
POSITION PURPOSE
Casa Cipriani is a prestigious private members club and hotel, renowned for its impeccable service, elegant design, and timeless sophistication. Our commitment to providing unparalleled hospitality experiences to our members and guests is rooted in our heritage and passion for excellence. Joining Casa Cipriani means becoming part of a community dedicated to setting new standards in luxury and personal service. Guest Service Agent – Role Summary
We are seeking a detail-oriented and hospitality-driven individual to join our Guest Relations team as a
Guest Service Agent . This role plays a key part in delivering a seamless and personalized experience for our members and hotel guests. The Guest Service Agent will manage guest itineraries, VIP preferences, transportation coordination, and personalized services through tools such as
Alliants
and
Opera , ensuring each stay is tailored and memorable. ESSENTIAL FUNCTIONS AND DUTIES
Organize and maintain comprehensive guest itineraries using
Alliants
CRM system. Perform daily arrival printouts and ensure accurate preparation for all next-day arrivals. Reconfirm all next-day activities with vendors to guarantee guest services are secured. Coordinate
house car
usage, external transportation, and monitor daily usage logs. Track and report on
house car
usage daily, with
monthly recap reporting . Manage daily posting of guest-related charges in
Opera PMS . Verify and reconcile
weekly invoices
from vendors and service partners. Maintain timely communication and follow-up on guest
emails
and concierge requests. Source, vet, and coordinate with vendors for personalized guest services and experiences. Oversee guest
shipments and deliveries , ensuring secure handling and efficient coordination. Ensure all
Alliants
guest tracking data is updated, accurate, and current. Add and review all
Opera notes
to reflect guest preferences and important details. Coordinate and attend
weekly VIP arrival meetings
and prepare
VIP arrival lists . Deliver personalized experiences through guest
profile management
and preference tracking. Ensure guest profiles are complete and updated for future visits, including
individual profile
data. Organize
daily preparation lists
for next-day arrivals and any special requests. Handle and manage
riders , including VIP requests and entertainment setups. Maintain high attention to
personalized recognition
of repeat and high-value guests. Collaborate across departments to ensure consistent, elevated guest experiences. Perform other tasks and duties as assigned by management. KNOWLEDGE, EXPERIENCE AND SKILLS
Bachelor’s degree in Hospitality or related field preferred. Minimum of 2 years of experience in luxury hospitality, front desk, guest relations, or concierge services. Proficiency in guest service platforms including
Opera PMS ,
Alliants , and Microsoft Office Suite. Excellent verbal and written communication skills, with a guest-first mindset. Strong organizational skills and attention to detail; ability to multitask and prioritize effectively. Confidence in handling confidential guest information with discretion and professionalism. A proactive, solutions-driven approach with the ability to work both independently and as part of a team. Flexibility to work evenings, weekends, holidays, and extended shifts as required. PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
Ability to remain in a stationary position for extended periods. Capable of walking, standing, and navigating the property throughout the shift. Lift, carry, and transport items weighing up to 30 pounds as needed. Perform repetitive motions and handle physical activity associated with guest service roles. Adhere to all health, safety, and ergonomic protocols. INTENT AND FUNCTION OF JOB DESCRIPTIONS
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Equal Opportunity Statement
Cipriani is an equal opportunity employer. Seniority level
Associate Employment type
Full-time Job function
Administrative Industries
Hospitality Benefits
Medical insurance Vision insurance 401(k)
#J-18808-Ljbffr