The Bay Club Company
General Summary
The Spa Operations Supervisor exemplifies the service standards and operational procedures of The Spa and Salon at PRO Club, to ensure members and spa guests receive the highest level of guest satisfaction. Responsibilities include management of the spa staff to assure standards of performance are being met and exceeded. The supervisor will assist with training, scheduling of associates, assisting providers, communicating with guests, scheduling and maintaining efficient and accurate scheduling of appointments and retail recommendations to create an exceptional guest experience while maximizing spa revenue. In addition, the supervisor will support and step in as needed for front desk, host and hostess positions, and for groups/events.
Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.
Our Mantra
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll‑up‑your‑sleeves kind of crew. Know it’s never about one person – we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete’s Promise: Service Forward, Ruthlessly Consistent, Do the Right Thing.
Nothing in this job description restricts management’s right to assign or re‑assign duties and responsibilities to this job at any time.
Responsibilities
Work with the Assistant Manager of Guest Service to provide exceptional training, supervision and development of the guest service team according to company policies and directives.
Assist in training the Spa Desk staff on operations and ensure adherence to standard operating procedures, opening, closing, time‑clock procedures, shift coverage and computer policies.
Responsible for implementation of all laws, regulations and policies regarding employment practices, safety rules and all other company policies and procedures.
Oversee day‑to‑day Spa operations to run smoothly and efficiently through a visible presence and leadership.
Monitor uniform adherence of Guest Service associates.
Ensure safety and security of The Spa and Salon through continuous monitoring of member and guest check‑in.
Daily walk‑throughs of The Spa and Salon to ensure a clean, organized, safe and well‑maintained facility ready at all times.
Resolve member billing issues, handle gift‑card purchases and issues.
Complete daily drawer reports and synchronize software applications.
Drive and support initiatives to increase revenues and booking potentials by increasing resource utilization and shift coverage.
Communicate timely and follow up, as appropriate.
Active participation in required events, programs, meetings and trainings.
Promote harmonious relations among associates, providers, guests, members, vendors and the community at large.
Flexibility in work schedule – day, evening shifts, weekends and holidays.
Maintain cleanliness of the facility at all times. Assist with cleaning and laundry duties as needed.
Qualifications
Knowledge of company policies, standards and regulations.
Proficiency in personnel management – principles and procedures for hiring, motivating, developing and directing people.
Strong written comprehension and expression.
Strong oral comprehension and expression.
Ability to utilize spa software programs.
Customer service and leadership experience in spa or hospitality industries preferred.
Demonstrated ability to support and develop a diverse environment.
Experience in personnel supervision, training, and evaluation.
Ability to manage multiple competing demands.
Working Conditions and Physical Requirements
Deal with outside personnel such as members and clients on a regular basis (in person, phone, email). Handling unpleasant or angry people and solving difficult situations.
Adapt to a frequently changing environment.
Sitting and standing as needed.
Occasional physical exertion such as bending, twisting, stooping, use of hands and fingers.
Independent travel to property locations on a minimal basis.
Estimated Base Pay Range $21 – $23 per hour
Other Compensation and Benefits
Club Membership
Competitive Compensation
Discounts on club services and amenities
Continuing Education
Community Involvement
Paid Time Off*
Health Insurance*
Offered to full‑time associates (full‑time status eligibility starting at 20 average hours of work per week).
Equal Opportunity Employer The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race, color, religion, creed, sex (including pregnancy, childbirth or related medical conditions, and breastfeeding), sexual orientation and identity, gender, gender identity, gender expression, national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS‑related condition, or persons who are victims of domestic violence.
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Our Culture Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.
Our Mantra
Respect The Past
Accept Responsibility
Pay it Forward
Our Actions We Live By
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll‑up‑your‑sleeves kind of crew. Know it’s never about one person – we are a part of a powerful team.
One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
Pete’s Promise: Service Forward, Ruthlessly Consistent, Do the Right Thing.
Nothing in this job description restricts management’s right to assign or re‑assign duties and responsibilities to this job at any time.
Responsibilities
Work with the Assistant Manager of Guest Service to provide exceptional training, supervision and development of the guest service team according to company policies and directives.
Assist in training the Spa Desk staff on operations and ensure adherence to standard operating procedures, opening, closing, time‑clock procedures, shift coverage and computer policies.
Responsible for implementation of all laws, regulations and policies regarding employment practices, safety rules and all other company policies and procedures.
Oversee day‑to‑day Spa operations to run smoothly and efficiently through a visible presence and leadership.
Monitor uniform adherence of Guest Service associates.
Ensure safety and security of The Spa and Salon through continuous monitoring of member and guest check‑in.
Daily walk‑throughs of The Spa and Salon to ensure a clean, organized, safe and well‑maintained facility ready at all times.
Resolve member billing issues, handle gift‑card purchases and issues.
Complete daily drawer reports and synchronize software applications.
Drive and support initiatives to increase revenues and booking potentials by increasing resource utilization and shift coverage.
Communicate timely and follow up, as appropriate.
Active participation in required events, programs, meetings and trainings.
Promote harmonious relations among associates, providers, guests, members, vendors and the community at large.
Flexibility in work schedule – day, evening shifts, weekends and holidays.
Maintain cleanliness of the facility at all times. Assist with cleaning and laundry duties as needed.
Qualifications
Knowledge of company policies, standards and regulations.
Proficiency in personnel management – principles and procedures for hiring, motivating, developing and directing people.
Strong written comprehension and expression.
Strong oral comprehension and expression.
Ability to utilize spa software programs.
Customer service and leadership experience in spa or hospitality industries preferred.
Demonstrated ability to support and develop a diverse environment.
Experience in personnel supervision, training, and evaluation.
Ability to manage multiple competing demands.
Working Conditions and Physical Requirements
Deal with outside personnel such as members and clients on a regular basis (in person, phone, email). Handling unpleasant or angry people and solving difficult situations.
Adapt to a frequently changing environment.
Sitting and standing as needed.
Occasional physical exertion such as bending, twisting, stooping, use of hands and fingers.
Independent travel to property locations on a minimal basis.
Estimated Base Pay Range $21 – $23 per hour
Other Compensation and Benefits
Club Membership
Competitive Compensation
Discounts on club services and amenities
Continuing Education
Community Involvement
Paid Time Off*
Health Insurance*
Offered to full‑time associates (full‑time status eligibility starting at 20 average hours of work per week).
Equal Opportunity Employer The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race, color, religion, creed, sex (including pregnancy, childbirth or related medical conditions, and breastfeeding), sexual orientation and identity, gender, gender identity, gender expression, national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS‑related condition, or persons who are victims of domestic violence.
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