State of South Carolina
Program Coordinator I / Assistant Branch Supervisor II - 183537
State of South Carolina, Lancaster, South Carolina, us, 29721
Are you a team player with the ability to work in a collaborative environment? Do you have the ability to manage multiple tasks concurrently? If so, we have an opportunity for you! At the South Carolina DMV we have an immediate opening for an outgoing, dedicated, passionate and inspiring leader.
Location Lancaster Department of Motor Vehicles (DMV) Branch Office, Lancaster, SC.
Responsibilities
Serve as manager‑in‑training to provide frontline leadership and ensure customer inquiries are handled in a professional and timely manner in accordance with defined goals and processes; direct, plan and coordinate day‑to‑day branch operations.
Supervise all personnel matters such as hiring, performance appraisals and disciplinary actions; monitor career programs to ensure employees meet requirements and needs; counsel and reprimand employees; complete human resources requirements for subordinate personnel.
Provide oversight and direction for the operation of the branch office, front line customer services, knowledge and skills testing program and examiner utilization; register applicants for motor voter and/or selective service, if required.
Reconcile daily activity reports to include bank detail, timesheets and approve refund requests; secure audited documents, petty cash fund and accountable monies on a day‑to‑day basis; responsible for ensuring building is secure; assist in the preparation of close‑of‑day bank deposit and for securing all monies in bank depository; perform routine maintenance on equipment.
Assist the general public by administering knowledge tests for all classes to include CDL, along with processing driver and vehicle transactions; answer customer inquiries pertaining to driver and/or vehicle services in person, through email or by retrieving and responding to phone messages.
Maintain inventory of office supplies and prepare requisitions; prepare inventories of all accountable items, monthly, quarterly and yearly reports; perform other duties as required by manager.
Minimum Requirements
High school diploma and relevant program experience.
An equivalent combination of education and relevant experience may be accepted with prior approval.
Agency Requirements
Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.
Where applicable, successfully certified to administer all classifications of road testing to include knowledge skill tests, complete a formal CDL examiner course that includes Introduction to CDL Licensing System and Overview of the CDL Tests.
Additional Requirements
Knowledge of DMV laws, regulations, policies, and procedures.
Ability to learn and explain all vehicle and driver policies and procedures to DMV customers and employees.
Ability to communicate, both orally and in writing.
Proficient in basic computer skills and experience with Microsoft Outlook, Excel and Word.
Proficient in Phoenix.
Capable of performing management duties as outlined by Branch Office Manager.
The Assistant Branch Supervisor II reports to the Branch Manager and assists the manager with the day‑to‑day front counter operations of the Branch Office after a period of training. Must be able to make decisions that are in the best interest of the agency in order to provide the highest level of customer service.
Tasks are completed in a climate‑controlled office setting.
Must be able to lift up to 50 pounds.
The work may require sitting for prolonged periods of time and significant time spent at a computer terminal, or constant movement up and down as required to handle the needs of the customers.
Limited overtime may be required to meet departmental deadlines or to serve all customers.
Benefits
Health, dental, vision, long‑term disability and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week).
15 days annual vacation leave per year.
15 days sick leave per year.
13 paid holidays.
State Retirement Plan and Deferred Compensation Programs (optional for temporary employees).
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household.
Equal Employment Opportunity The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
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Location Lancaster Department of Motor Vehicles (DMV) Branch Office, Lancaster, SC.
Responsibilities
Serve as manager‑in‑training to provide frontline leadership and ensure customer inquiries are handled in a professional and timely manner in accordance with defined goals and processes; direct, plan and coordinate day‑to‑day branch operations.
Supervise all personnel matters such as hiring, performance appraisals and disciplinary actions; monitor career programs to ensure employees meet requirements and needs; counsel and reprimand employees; complete human resources requirements for subordinate personnel.
Provide oversight and direction for the operation of the branch office, front line customer services, knowledge and skills testing program and examiner utilization; register applicants for motor voter and/or selective service, if required.
Reconcile daily activity reports to include bank detail, timesheets and approve refund requests; secure audited documents, petty cash fund and accountable monies on a day‑to‑day basis; responsible for ensuring building is secure; assist in the preparation of close‑of‑day bank deposit and for securing all monies in bank depository; perform routine maintenance on equipment.
Assist the general public by administering knowledge tests for all classes to include CDL, along with processing driver and vehicle transactions; answer customer inquiries pertaining to driver and/or vehicle services in person, through email or by retrieving and responding to phone messages.
Maintain inventory of office supplies and prepare requisitions; prepare inventories of all accountable items, monthly, quarterly and yearly reports; perform other duties as required by manager.
Minimum Requirements
High school diploma and relevant program experience.
An equivalent combination of education and relevant experience may be accepted with prior approval.
Agency Requirements
Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.
Where applicable, successfully certified to administer all classifications of road testing to include knowledge skill tests, complete a formal CDL examiner course that includes Introduction to CDL Licensing System and Overview of the CDL Tests.
Additional Requirements
Knowledge of DMV laws, regulations, policies, and procedures.
Ability to learn and explain all vehicle and driver policies and procedures to DMV customers and employees.
Ability to communicate, both orally and in writing.
Proficient in basic computer skills and experience with Microsoft Outlook, Excel and Word.
Proficient in Phoenix.
Capable of performing management duties as outlined by Branch Office Manager.
The Assistant Branch Supervisor II reports to the Branch Manager and assists the manager with the day‑to‑day front counter operations of the Branch Office after a period of training. Must be able to make decisions that are in the best interest of the agency in order to provide the highest level of customer service.
Tasks are completed in a climate‑controlled office setting.
Must be able to lift up to 50 pounds.
The work may require sitting for prolonged periods of time and significant time spent at a computer terminal, or constant movement up and down as required to handle the needs of the customers.
Limited overtime may be required to meet departmental deadlines or to serve all customers.
Benefits
Health, dental, vision, long‑term disability and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week).
15 days annual vacation leave per year.
15 days sick leave per year.
13 paid holidays.
State Retirement Plan and Deferred Compensation Programs (optional for temporary employees).
An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household.
Equal Employment Opportunity The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
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