Mercier Consultancy MD
German Speaking Support Agent For Booking.com - Work In Greece - Paid Relocation
Mercier Consultancy MD, New Bremen, Ohio, United States
German Speaking Support Agent For Booking.com - Work In Greece - Paid Relocation
Join our team as a German Speaking Support Agent at Booking.com. This role is based in Greece and includes paid relocation, making it an ideal choice for individuals looking to build a career in the travel industry while enjoying the vibrant lifestyle in Greece.
Key Responsibilities
Provide exceptional customer service to German-speaking clients via phone, email, and live chat
Assist customers with inquiries regarding bookings, cancellations, and modifications
Resolve customer complaints effectively and efficiently to ensure satisfaction
Accurately document all customer interactions and inquiries in our CRM system
Work collaboratively with various departments to address complex inquiries and enhance overall customer experience
Stay updated on company policies, promotions, and travel regulations to provide the correct information to customers
Requirements
Fluency in German (both written and spoken) is essential; proficiency in English is preferred
Previous experience in customer service, ideally in the travel or hospitality sector
Strong communication skills and a customer‑oriented mindset
Able to manage multiple tasks and prioritize effectively in a fast‑paced environment
Experience with CRM systems and booking tools is an advantage
A positive attitude and a proactive approach to problem‑solving
Willingness to relocate and embrace a new cultural experience in Greece
Benefits
Competitive Monthly Salary
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More…
Seniority level
Entry level
Employment type
Full‑time
Job function
Customer Service
Industry
IT Services and IT Consulting
#J-18808-Ljbffr
Key Responsibilities
Provide exceptional customer service to German-speaking clients via phone, email, and live chat
Assist customers with inquiries regarding bookings, cancellations, and modifications
Resolve customer complaints effectively and efficiently to ensure satisfaction
Accurately document all customer interactions and inquiries in our CRM system
Work collaboratively with various departments to address complex inquiries and enhance overall customer experience
Stay updated on company policies, promotions, and travel regulations to provide the correct information to customers
Requirements
Fluency in German (both written and spoken) is essential; proficiency in English is preferred
Previous experience in customer service, ideally in the travel or hospitality sector
Strong communication skills and a customer‑oriented mindset
Able to manage multiple tasks and prioritize effectively in a fast‑paced environment
Experience with CRM systems and booking tools is an advantage
A positive attitude and a proactive approach to problem‑solving
Willingness to relocate and embrace a new cultural experience in Greece
Benefits
Competitive Monthly Salary
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More…
Seniority level
Entry level
Employment type
Full‑time
Job function
Customer Service
Industry
IT Services and IT Consulting
#J-18808-Ljbffr