Mazzella Companies
Brief Description
The Crane Service Technician is a front‑line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision‑making.
Perform on site repairs on overhead cranes and hoists at customers’ facility as directed by the Service Supervisor (or Service Manager).
Responsible for performing planned maintenance and repairs on all types of crane & hoist systems.
Respond to emergency breakdown call outs as directed by the service supervisor, including after‑hours and weekend availability.
Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine root causes for equipment malfunctions and establish necessary repairs using visual inspections, testing procedures and appropriate equipment.
Maintain a basic understanding and working knowledge of all OSHA, ANSI, CMAA and other relevant codes or regulations pertaining to the crane service industry.
Possess proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structural elements.
Complete daily paperwork accurately, including time tickets, service reports, inspection reports, expense reports and sales lead generation forms.
Review all performed repairs with the customer and obtain their signature on the daily service report to confirm acceptance of work.
Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications (vehicle, forklifts, man lifts, operating machinery, etc.).
Keep a proper stock level of inventory and line stock items on the service vehicle.
Maintain a stock of the appropriate forms and literature on the service vehicle and utilize the proper documentation and forms used by the service department.
Maintain a professional appearance and image at all times.
Maintain regular communication with the local office and/or call in at least once per day to the service supervisor.
Deliver excellent people skills to communicate with inter‑company personnel and customers, promoting strong customer relationships.
Maintain the Quality Assurance Standards.
Collect, develop and formalize information for proposals of replacement and repair opportunities and forward to the Service Supervisor or Service Manager.
Keep training assignments current.
Perform other duties as assigned.
Requirements Education A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience or technical college training program preferred.
At least 2 years in an industrial maintenance environment or equivalent military experience, or an equivalent combination of education and experience is required.
Industrial HVAC Controls and Automation knowledge.
Previous overhead crane service experience preferred but not required.
Willingness to stay educated in the crane industry; must be increasingly computer literate and technologically savvy.
Valid driver’s license in good standing that meets company requirements.
Heavy Lifting/Pulling (minimum 75 lbs) is generally a part of this type of work.
Ability to work at heights greater than six feet.
Service techs’ standard schedule is 40 hours per week but must have the ability to work varied hours, overtime and on‑call as required.
Minimal travel required.
Strong written and verbal communication skills.
Demonstrated mechanical aptitude.
Strong analytical, conceptual and planning skills.
Excellent math skills and overall PC literacy (Microsoft Office).
Detail oriented, self‑motivated and disciplined with the ability to multitask.
Must successfully complete a criminal background check, physical, drug screen and E‑Verify.
Summary Mazzella is a family‑owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market‑competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Benefits & Opportunities
Team‑oriented environment.
Real work‑life/home life balance.
Growth and development opportunities, including a lifelong learning career path.
Humble, hungry, smart culture.
Market‑competitive salaries.
Benefits and health insurance.
Technician service vehicle provided.
PPE and power tools provided.
Free virtual doctor visits with $0 copay (Teledoc).
Tuition reimbursement.
Mazzella Core Values
Safe‑personal commitment to all stakeholders’ well‑being; purposeful control of risk.
Lifelong learner – routinely acquire new skills and capabilities that bring value.
Humble – lack excessive ego or concerns about status; emphasize the team over self.
Hungry – always looking for more, self‑motivated and diligent; do more than just get by, committed.
Smart – common sense about people, good judgment, and intuition around their impact on group dynamic.
EOE/Drug‑Free Workplace
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Perform on site repairs on overhead cranes and hoists at customers’ facility as directed by the Service Supervisor (or Service Manager).
Responsible for performing planned maintenance and repairs on all types of crane & hoist systems.
Respond to emergency breakdown call outs as directed by the service supervisor, including after‑hours and weekend availability.
Conduct extensive on site electrical, electronic, mechanical and structural troubleshooting to determine root causes for equipment malfunctions and establish necessary repairs using visual inspections, testing procedures and appropriate equipment.
Maintain a basic understanding and working knowledge of all OSHA, ANSI, CMAA and other relevant codes or regulations pertaining to the crane service industry.
Possess proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists and simple structural elements.
Complete daily paperwork accurately, including time tickets, service reports, inspection reports, expense reports and sales lead generation forms.
Review all performed repairs with the customer and obtain their signature on the daily service report to confirm acceptance of work.
Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications (vehicle, forklifts, man lifts, operating machinery, etc.).
Keep a proper stock level of inventory and line stock items on the service vehicle.
Maintain a stock of the appropriate forms and literature on the service vehicle and utilize the proper documentation and forms used by the service department.
Maintain a professional appearance and image at all times.
Maintain regular communication with the local office and/or call in at least once per day to the service supervisor.
Deliver excellent people skills to communicate with inter‑company personnel and customers, promoting strong customer relationships.
Maintain the Quality Assurance Standards.
Collect, develop and formalize information for proposals of replacement and repair opportunities and forward to the Service Supervisor or Service Manager.
Keep training assignments current.
Perform other duties as assigned.
Requirements Education A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience or technical college training program preferred.
At least 2 years in an industrial maintenance environment or equivalent military experience, or an equivalent combination of education and experience is required.
Industrial HVAC Controls and Automation knowledge.
Previous overhead crane service experience preferred but not required.
Willingness to stay educated in the crane industry; must be increasingly computer literate and technologically savvy.
Valid driver’s license in good standing that meets company requirements.
Heavy Lifting/Pulling (minimum 75 lbs) is generally a part of this type of work.
Ability to work at heights greater than six feet.
Service techs’ standard schedule is 40 hours per week but must have the ability to work varied hours, overtime and on‑call as required.
Minimal travel required.
Strong written and verbal communication skills.
Demonstrated mechanical aptitude.
Strong analytical, conceptual and planning skills.
Excellent math skills and overall PC literacy (Microsoft Office).
Detail oriented, self‑motivated and disciplined with the ability to multitask.
Must successfully complete a criminal background check, physical, drug screen and E‑Verify.
Summary Mazzella is a family‑owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market‑competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Benefits & Opportunities
Team‑oriented environment.
Real work‑life/home life balance.
Growth and development opportunities, including a lifelong learning career path.
Humble, hungry, smart culture.
Market‑competitive salaries.
Benefits and health insurance.
Technician service vehicle provided.
PPE and power tools provided.
Free virtual doctor visits with $0 copay (Teledoc).
Tuition reimbursement.
Mazzella Core Values
Safe‑personal commitment to all stakeholders’ well‑being; purposeful control of risk.
Lifelong learner – routinely acquire new skills and capabilities that bring value.
Humble – lack excessive ego or concerns about status; emphasize the team over self.
Hungry – always looking for more, self‑motivated and diligent; do more than just get by, committed.
Smart – common sense about people, good judgment, and intuition around their impact on group dynamic.
EOE/Drug‑Free Workplace
#J-18808-Ljbffr