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2020 Companies

Retail Display Installer – Technology

2020 Companies, Wilmington, North Carolina, United States, 28412

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Retail Display Installer – Technology

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2020 Companies

Location: Travel up to 90 miles from home, on average | Paid drive time & mileage reimbursement

Schedule: Work Monday–Friday | Weekends are not required!

Role 2020 Companies seeks a reliable, detail-oriented, and self‑motivated Field Service Representative to join our team and represent leading brands such as Dell, Intel, Dyson, Google, and HP. In this role, you’ll execute a wide range of in‑store tasks, including:

Installing and updating sales floor fixtures and endcaps

Performing build‑outs, resets, and display repairs

Following plan‑ograms and client‑specific directives

Job Type Per Required Need

Work Location Market - SS - NC - Wilmington

Benefits

Hourly pay starting at $16.50 per hour, based on experience and location

Next‑day pay on demand with DailyPay

Paid drive time and mileage reimbursement

Job assignments are available Monday–Friday | Weekends are not required!

Paid training

Job assignments include both flexible self‑scheduling options and fixed shifts based on availability

Maintain a minimum of 20 hours of fieldwork within a rolling 30‑day period

Variety of projects and clients

Key Responsibilities

Respond and maintain consistent communication with field services management promptly (within 24 hours of contact)

Maintain accurate availability records

Fully complete all assigned jobs on or before scheduled end dates

Install and build displays, end caps, and fixtures

Complete necessary forms/surveys for each job before leaving the site

Maintain displays according to planograms and client requests

Conduct break‑fix repairs to keep displays and fixtures functional

Participate in early‑morning installations and teamwork of 2+ people, providing solution feedback

Manage virtual software and ensure successful execution of related tasks and timelines

Assist other team members as needed to achieve team success

Adhere to timelines for accurate time‑card submission and report anomalies daily

Work independently in a fast‑paced environment

Participate in training and certification programs

Accurately track, record, and communicate activity via designated systems/workflows

Be available for weekend assignments as required

Scheduling / Planning

Hours and locations may vary week to week, including occasional weekends; early‑morning hours and holidays may be required based on store/client needs

Accept and schedule all assigned jobs within 48 hours of receipt

Project Execution

Follow all directives provided, executing thoroughly

Collaboration with the shared services team to ensure goals, identify improvement opportunities, and drive solutions for operational efficiencies

Relationship Development

Build and maintain strong relationships within the shared services team, local/regional markets, clients, retailers, and stakeholders

Foster collaboration and communication with internal teams, clients, retailers, and field representatives

Leadership & Cross-functional Work

Demonstrate professionalism, effective communication skills, and strong leadership while representing the company

Set a high standard for behavior, fostering a positive work environment, and ensure respectful communication with all team members

Cross‑functional collaboration to align and achieve operational success

Customer & Client Satisfaction

Ensure customer and client satisfaction meets or exceeds KPIs as determined by field management

Provide and receive feedback to continually improve satisfaction

Qualifications Age / Eligibility

Must be 18 or older (due to insurance requirements)

Must be authorized to work in the United States

Availability

Flexible availability Monday through Friday

Weekend and holiday availability as needed

Early morning and late‑night availability as needed

Maintain a minimum of 20 hours of fieldwork within a rolling 30‑day period

Physical Abilities

Climb a ladder up to 10 feet in height

Safely lift and carry up to 60 lbs

Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead

Adaptability

Ability to adjust to the ever‑changing variety of tasks and work environments

Communication Skills

Effective communication via phone, text, and email to coordinate tasks and provide updates

Use a smartphone for clock‑in/out, photo capture, application download, and internet connectivity

Respond promptly to field services management (typically within 24 hours)

Education

High school diploma or equivalent typically required

Previous retail or merchandising experience beneficial but not mandatory

Experience Preferred

Installation and merchandising experience

Proficiency with hand and power tools

Ability to follow planogram directives

Technology

Must own an Android or Apple mobile device to upload photos and data

Must navigate various communication platforms and applications independently

Training

Must complete all training assignments and tasks within a designated time frame

Agents expected to work collaboratively and autonomously

Transportation and Travel

Must have reliable transportation

Valid driver’s license and proof of insurance

Willingness and ability to travel up to 90 miles from home per assignment/shift/daily

Leadership & Communication

Superior leadership skills and strong professional communication and presentation skills

Ability to make sound decisions, show good judgment, and problem‑solve effectively

Capable of working autonomously with excellent time management and reporting skills

What You Can Expect From 2020 Companies We welcome every voice and are committed to building an inclusive environment. You can expect paid holidays, long‑term career pathing options, personal development opportunities, and professional stretch assignments.

2020’s Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.

Seniority level

Entry level

Employment type

Part‑time

Job function

Information Technology

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