Hyatt
Host (Full-Time) - Carpenter Hotel
Reporting to the F&B General Manager, the Restaurant Host is the first point of contact for guests and plays a vital role in creating a welcoming and memorable dining experience. This position is responsible for greeting and seating guests, managing reservations and waitlists, answering inquiries, and ensuring smooth communication between the front‑of‑house and service teams. The Host will maintain cleanliness in the entry and dining areas, assist with table setups, and support the team in delivering exceptional hospitality.
Responsibilities
Respond promptly and professionally to all guest comments and concerns; elevate issues to the immediate supervisor and assist in implementing corrective measures when necessary.
Warmly greet guests upon arrival, provide menus, and ensure a welcoming experience.
Seat guests at tables or designated waiting areas, ensuring comfort and efficiency.
Assign tables based on guest preferences, party size, and operational flow.
Inspect dining and serving areas regularly to maintain cleanliness and proper setup standards.
Engage with guests during their visit to confirm satisfaction and address any concerns promptly.
Manage and accurately record dining reservations and waitlists.
Maintain clear communication with kitchen staff, management, and servers to ensure seamless service and guest satisfaction.
Inform guests about daily specials, featured menu items, and restaurant offerings.
Direct guests to appropriate waiting areas, such as lounges, when necessary.
Operate point‑of‑sale systems to process payments for food and beverages (if applicable).
Prepare and reconcile cash receipts at the end of shifts (if applicable).
Supervise and coordinate host team activities to ensure prompt, courteous service.
Assist in onboarding and training new hosts to uphold service standards.
Support planning and execution of special events and functions as needed.
Qualifications
Six (6) months related experience in hospitality or customer service preferred.
Must be able to speak, read, write, and understand the primary language(s) of the workplace.
Ability to read and interpret documents such as safety rules and operating procedures.
Strong interpersonal and organizational skills.
Ability to remain calm and professional under pressure.
Benefits
Medical, Dental, Vision, 401K with company match.
Free room nights, discounted and friends & family room rates.
Generous paid time off.
Work‑life benefits including wellbeing initiatives such as complimentary Headspace.
Equal Employment Opportunity All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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Responsibilities
Respond promptly and professionally to all guest comments and concerns; elevate issues to the immediate supervisor and assist in implementing corrective measures when necessary.
Warmly greet guests upon arrival, provide menus, and ensure a welcoming experience.
Seat guests at tables or designated waiting areas, ensuring comfort and efficiency.
Assign tables based on guest preferences, party size, and operational flow.
Inspect dining and serving areas regularly to maintain cleanliness and proper setup standards.
Engage with guests during their visit to confirm satisfaction and address any concerns promptly.
Manage and accurately record dining reservations and waitlists.
Maintain clear communication with kitchen staff, management, and servers to ensure seamless service and guest satisfaction.
Inform guests about daily specials, featured menu items, and restaurant offerings.
Direct guests to appropriate waiting areas, such as lounges, when necessary.
Operate point‑of‑sale systems to process payments for food and beverages (if applicable).
Prepare and reconcile cash receipts at the end of shifts (if applicable).
Supervise and coordinate host team activities to ensure prompt, courteous service.
Assist in onboarding and training new hosts to uphold service standards.
Support planning and execution of special events and functions as needed.
Qualifications
Six (6) months related experience in hospitality or customer service preferred.
Must be able to speak, read, write, and understand the primary language(s) of the workplace.
Ability to read and interpret documents such as safety rules and operating procedures.
Strong interpersonal and organizational skills.
Ability to remain calm and professional under pressure.
Benefits
Medical, Dental, Vision, 401K with company match.
Free room nights, discounted and friends & family room rates.
Generous paid time off.
Work‑life benefits including wellbeing initiatives such as complimentary Headspace.
Equal Employment Opportunity All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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