Receptionist Job at Virginia Staffing in Richmond

Receptionist Position

We are looking for an experienced and personable receptionist to join our team on a contract to hire basis. In this role, you will create welcoming and memorable experiences for visitors and associates at our onsite location in the west end of Richmond, Virginia. As the first point of contact, you will play a vital role in ensuring smooth daily operations while delivering exceptional customer service. This position requires a strong ability to engage with others, manage tasks efficiently, and contribute to a positive workplace environment.

Responsibilities:

• Welcome guests and employees warmly, assisting them with sign-ins, directions, and general inquiries.
• Provide support for building badge services and address immediate visitor needs.
• Conduct regular walkthrough audits of the facility to ensure cleanliness and functionality.
• Open and escalate work orders as needed to resolve building maintenance concerns.
• Assist with coordinating and executing small events, including room setup, catering, and AV/IT support.
• Monitor the lobby area to maintain a safe and secure environment.
• Document and report safety or security concerns promptly, taking appropriate action when necessary.
• Deliver exceptional customer service by actively engaging with individuals to create positive experiences.
• Offer site tours and provide detailed information about building amenities.
• Collaborate with internal teams and vendors to ensure seamless workplace operations.

Requirements:

• Minimum of 2 years of customer service experience, preferably in reception, concierge, retail, or front desk roles.
• Proficiency in Microsoft Office Suite and Google Workspace, with the ability to quickly learn new systems.
• Strong verbal and written communication skills, with attention to detail in documentation.
• Comfortable standing for extended periods to provide assistance in high-traffic areas.
• Ability to handle multiple tasks efficiently while maintaining a detail-oriented approach.
• Experience coordinating small events or meetings is a plus.
• Familiarity with safety and security protocols is preferred.
• A warm and approachable personality, with a willingness to assist others proactively.