JDA Software
Support Engineer 2 - Service Manager - Cloud Applications /SaaS
JDA Software, Scottsdale, Arizona, us, 85261
Support Engineer 2 - Service Manager - Cloud Applications /SaaS page is loaded## Support Engineer 2 - Service Manager - Cloud Applications /SaaSlocations:
Bangalore:
Hyderabadtime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
253424**Scope :*** Suggesting changes to existing practices* Governing and reviewing the correctness and accuracy of process execution**Responsibilities:*** Raising Incidents and managing Incidents – Ensuring closure within SLA* Performing periodic reviews of the Cases and working with customer and internal teams to get the incidents resolved* Planning and executing Release and Change management processes* Ensuring the team meets Problem Management Objectives* Preparing monthly reviews for customer* Assisting delivery teams in compliance with Blue Yonder Global Delivery Processes* Drafting process documents and maintaining the documents* Suggesting changes to existing practices* Governing and reviewing the correctness and accuracy of process execution* Preparing reports as per defined frequency in scope* Identifying and initiating improvement projects on the business requirements**Desired skills and experience:*** 5.5 to 8 years’ experience in Problem/Service Management role* Minimum of 3 – 6 years’ experience in a service delivery organization or in technical leadership role. expert in managing, evaluating performances, SLAs, OLAs etc.* Thorough knowledge of Change, Incident and Problem Management Lifecyle end to end, process execution, key metrics, performance improvement plans. Worked in the core Infrastructure cloud-based services environment* Experience handling calls, chair meetings, help delivery teams in determining the cause, fix and monitor the reoccurrence of the problem* Expert developing and maintaining problem and error control systems* Demonstrable ITIL process execution and knowledge of all disciplines* Creative thinking to create ideas, designs, approaches to convey messaging in the most effective and engaging way* Must be ITIL Foundation certified and good Knowledge of Lean Six Sigma Methodologies* Excellent verbal and written communication skills**Our Values**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr
Bangalore:
Hyderabadtime type:
Full timeposted on:
Posted Yesterdayjob requisition id:
253424**Scope :*** Suggesting changes to existing practices* Governing and reviewing the correctness and accuracy of process execution**Responsibilities:*** Raising Incidents and managing Incidents – Ensuring closure within SLA* Performing periodic reviews of the Cases and working with customer and internal teams to get the incidents resolved* Planning and executing Release and Change management processes* Ensuring the team meets Problem Management Objectives* Preparing monthly reviews for customer* Assisting delivery teams in compliance with Blue Yonder Global Delivery Processes* Drafting process documents and maintaining the documents* Suggesting changes to existing practices* Governing and reviewing the correctness and accuracy of process execution* Preparing reports as per defined frequency in scope* Identifying and initiating improvement projects on the business requirements**Desired skills and experience:*** 5.5 to 8 years’ experience in Problem/Service Management role* Minimum of 3 – 6 years’ experience in a service delivery organization or in technical leadership role. expert in managing, evaluating performances, SLAs, OLAs etc.* Thorough knowledge of Change, Incident and Problem Management Lifecyle end to end, process execution, key metrics, performance improvement plans. Worked in the core Infrastructure cloud-based services environment* Experience handling calls, chair meetings, help delivery teams in determining the cause, fix and monitor the reoccurrence of the problem* Expert developing and maintaining problem and error control systems* Demonstrable ITIL process execution and knowledge of all disciplines* Creative thinking to create ideas, designs, approaches to convey messaging in the most effective and engaging way* Must be ITIL Foundation certified and good Knowledge of Lean Six Sigma Methodologies* Excellent verbal and written communication skills**Our Values**All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. #J-18808-Ljbffr