Texas Military Department
TMD - IT Support Specialist III (System Support Specialist)
Texas Military Department, Austin, Texas, us, 78716
TMD - IT Support Specialist III (System Support Specialist)
Join to apply for the
TMD - IT Support Specialist III (System Support Specialist)
role at
Texas Military Department
Apply online through CAPPS Recruit at https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00054937 Completing the application through Work In Texas requires supplemental questions in CAPPS Recruit.
BRIEF POSITION SUMMARY Performs highly complex (senior-level) computer systems support work. Work involves providing customer support for the Construction and Facilities Management Office (CFMO). The position includes assisting with installing, removing, and updating specialty software, hardware, and applications. Work also includes installing/updating file and application servers, working with and managing SharePoint Portals in different domains. Reports to IT Branch Manager. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Monitor and maintain Texas Military Department’s IT infrastructure to ensure optimal performance and security.
Enforce cybersecurity protocols to protect sensitive data, systems, and communications.
Conduct regular audits and vulnerability assessments to identify and mitigate risks.
Maintain the integrity of network configurations, access controls, and endpoint protections.
Support disaster recovery and data backup procedures to ensure business continuity.
Collaborate with internal stakeholders to ensure compliance with state and federal IT security standards.
Document infrastructure changes, incident responses, and system upgrades in accordance with agency policy.
Provide customer service and answer user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications. Troubleshoot and resolve computer-related problems.
Coordinate the update of computers and applications.
Develop training manuals and Standard Operating Procedures and train users in the proper use of hardware, software, specialty applications, and various databases.
Install, maintain, move, and assist in testing and upgrading new and existing hardware and software. Set up equipment for employee use and perform or ensure proper installation of cables, operating systems, or appropriate software.
Develop and implement strategies to capture, organize, and share the organization’s knowledge and information, improving efficiency and innovation.
Coordinate and manage SharePoint portfolio activities with other organizations using Knowledge Management methodologies.
Establish rules and procedures; formalize requests to change/edit/modernize Department SharePoint Portfolio.
Attend work regularly and observe approved work hours in accordance with agency state employee policies procedures handbook.
May be required to perform duty in support of national emergencies, disasters and other missions, to include holidays and weekends.
Perform other related work as assigned.
QUALIFICATIONS Minimum Qualifications Education: Graduation from a standard senior high school or equivalent is required.
Preferred Education: An associate degree in IT, Computer Science, or a closely related field is preferred.
Experience: Three (3) years of experience in computer systems support work is required.
Experience using Microsoft Office (such as Outlook, Word, Excel, and SharePoint) is required.
Certification: A minimum CompTIA Security+ Certification or the ability to obtain it within 90 days of employment is required.
Driver's License: A valid driver’s license is required. The ability to obtain a Texas driver’s license within 30 days after entering Texas as a new resident is required. A satisfactory driving record is required for operating state or personal vehicles to conduct agency business.
Other Requirements: Background Investigation. Selected candidate must pass an initial criminal history check and review of foreign adversary connections that might prevent them from being able to maintain the security or integrity of the TMD infrastructure and periodic reviews throughout employment.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
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TMD - IT Support Specialist III (System Support Specialist)
role at
Texas Military Department
Apply online through CAPPS Recruit at https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00054937 Completing the application through Work In Texas requires supplemental questions in CAPPS Recruit.
BRIEF POSITION SUMMARY Performs highly complex (senior-level) computer systems support work. Work involves providing customer support for the Construction and Facilities Management Office (CFMO). The position includes assisting with installing, removing, and updating specialty software, hardware, and applications. Work also includes installing/updating file and application servers, working with and managing SharePoint Portals in different domains. Reports to IT Branch Manager. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Monitor and maintain Texas Military Department’s IT infrastructure to ensure optimal performance and security.
Enforce cybersecurity protocols to protect sensitive data, systems, and communications.
Conduct regular audits and vulnerability assessments to identify and mitigate risks.
Maintain the integrity of network configurations, access controls, and endpoint protections.
Support disaster recovery and data backup procedures to ensure business continuity.
Collaborate with internal stakeholders to ensure compliance with state and federal IT security standards.
Document infrastructure changes, incident responses, and system upgrades in accordance with agency policy.
Provide customer service and answer user inquiries regarding computer software, hardware operation, and the use and interface of systems and software applications. Troubleshoot and resolve computer-related problems.
Coordinate the update of computers and applications.
Develop training manuals and Standard Operating Procedures and train users in the proper use of hardware, software, specialty applications, and various databases.
Install, maintain, move, and assist in testing and upgrading new and existing hardware and software. Set up equipment for employee use and perform or ensure proper installation of cables, operating systems, or appropriate software.
Develop and implement strategies to capture, organize, and share the organization’s knowledge and information, improving efficiency and innovation.
Coordinate and manage SharePoint portfolio activities with other organizations using Knowledge Management methodologies.
Establish rules and procedures; formalize requests to change/edit/modernize Department SharePoint Portfolio.
Attend work regularly and observe approved work hours in accordance with agency state employee policies procedures handbook.
May be required to perform duty in support of national emergencies, disasters and other missions, to include holidays and weekends.
Perform other related work as assigned.
QUALIFICATIONS Minimum Qualifications Education: Graduation from a standard senior high school or equivalent is required.
Preferred Education: An associate degree in IT, Computer Science, or a closely related field is preferred.
Experience: Three (3) years of experience in computer systems support work is required.
Experience using Microsoft Office (such as Outlook, Word, Excel, and SharePoint) is required.
Certification: A minimum CompTIA Security+ Certification or the ability to obtain it within 90 days of employment is required.
Driver's License: A valid driver’s license is required. The ability to obtain a Texas driver’s license within 30 days after entering Texas as a new resident is required. A satisfactory driving record is required for operating state or personal vehicles to conduct agency business.
Other Requirements: Background Investigation. Selected candidate must pass an initial criminal history check and review of foreign adversary connections that might prevent them from being able to maintain the security or integrity of the TMD infrastructure and periodic reviews throughout employment.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
#J-18808-Ljbffr