Associated Students UCLA
LuValle Customer Service Operations Manager- Limited Appointment
Associated Students UCLA, Los Angeles, California, United States, 90079
LuValle Customer Service Operations Manager – Limited Appointment
Hourly Rate: $22.83 Department: LuValle
Overview Under the general direction of the General Manager, this position oversees LuValle Commons Store POS and cash-handling operations, ensuring compliance with cash control and security procedures and performing daily store opening and closing. The role serves as the first-line management contact for customer service issues at the main store cash wrap, maintaining adherence to service standards.
Key Responsibilities
Plan, organize, and supervise all RUSH activities for the market side of the store, including receiving of market items, related paperwork, invoice handling, credit memo processing, and floor replenishment.
Monitor and maintain market-side equipment to ensure smooth operations.
Hire, schedule, train, evaluate, and counsel staff while monitoring and editing daily employee timekeeping records.
Manage the flow of invoices and credit memos by ensuring proper system entry, forwarding to accounting, and following up to confirm accurate processing.
Work flexible hours, including evenings, weekends, and overtime during peak periods.
Qualifications
2+ years retail operations management experience with emphasis on General Merchandise, demonstrating effective techniques in POS, cash handling controls, sales and customer service, and large staff supervision.
Prior budget experience preferred.
Must demonstrate effective interface with diverse groups/individuals.
Proficient in word processing and spreadsheet programs.
BA/BS required, or equivalent combination of education and experience.
Supervisory Responsibilities Directly supervises part-time/student staff.
Physical Requirements Frequent walking, sitting, standing, bending, stooping, reaching, gripping, pulling, pushing and lifting up to 50 lbs.
Background Verification Fingerprinting Background Verification required.
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Hourly Rate: $22.83 Department: LuValle
Overview Under the general direction of the General Manager, this position oversees LuValle Commons Store POS and cash-handling operations, ensuring compliance with cash control and security procedures and performing daily store opening and closing. The role serves as the first-line management contact for customer service issues at the main store cash wrap, maintaining adherence to service standards.
Key Responsibilities
Plan, organize, and supervise all RUSH activities for the market side of the store, including receiving of market items, related paperwork, invoice handling, credit memo processing, and floor replenishment.
Monitor and maintain market-side equipment to ensure smooth operations.
Hire, schedule, train, evaluate, and counsel staff while monitoring and editing daily employee timekeeping records.
Manage the flow of invoices and credit memos by ensuring proper system entry, forwarding to accounting, and following up to confirm accurate processing.
Work flexible hours, including evenings, weekends, and overtime during peak periods.
Qualifications
2+ years retail operations management experience with emphasis on General Merchandise, demonstrating effective techniques in POS, cash handling controls, sales and customer service, and large staff supervision.
Prior budget experience preferred.
Must demonstrate effective interface with diverse groups/individuals.
Proficient in word processing and spreadsheet programs.
BA/BS required, or equivalent combination of education and experience.
Supervisory Responsibilities Directly supervises part-time/student staff.
Physical Requirements Frequent walking, sitting, standing, bending, stooping, reaching, gripping, pulling, pushing and lifting up to 50 lbs.
Background Verification Fingerprinting Background Verification required.
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