UNIVERSITY OF ARIZONA
Library Services Digital Content Specialist
UNIVERSITY OF ARIZONA, Tucson, Arizona, United States, 85718
Library Services Digital Content Specialist
The University of Arizona's Libraries invites you to apply to the role of Library Services Digital Content Specialist. The Library Services Digital Content Specialist develops and sustains a user-centered and empathy-driven content strategy for the University of Arizona Libraries. They guide the creation, delivery, and governance of content that provides access to the Libraries’ services, spaces, and collections. They also engage students, faculty, and staff at the University of Arizona and partner with them to create, assess, and strategize content on multiple library service platforms. Additionally, they will conduct user research with students, instructors, and researchers to evaluate the Libraries’ user experience and inform improvements of library services.
Applicants must be currently authorized to work in the United States
For more information about working at the University of Arizona and relocations services, please refer elsewhere.
Duties & Responsibilities Characteristic Duties Library Services Engagement
Engage with patrons and stakeholders in their use of library services and resources.
Collaborate with librarians and specialists to design and enhance content and services delivery, and user experience.
Design Content to Facilitate Library Access and Discovery
Coordinate, create, revise, and publish web content that is user-friendly, inclusive, and accessible.
Design the information architecture and microcopy for the Libraries’ websites and service platforms.
Analyze and audit content on the Libraries’ websites and service platforms to evaluate content improvements.
Monitor and analyze web analytics and usage data to inform content strategy and to identify gaps in library services.
Train librarians, specialists, and other content managers on workflows, analytics, and writing for the user experience.
Partner with website developers to implement content changes based on user feedback and support the content organization and its delivery to the user.
Develop and Sustain a Content Strategy for Library Services
Develop and sustain content for accuracy and alignment to the Libraries’ mission and goals across the Libraries’ websites and service platforms.
Assess and contribute to improving content workflows, decision making, success measures, and other processes.
Assist in creating and maintaining content guidelines to ensure the quality, consistency, and efficiency of the Libraries’ web content operations.
Lead the Web Strategy Group (WSG) as a core member to support website operations.
Management, Mentorship, and Campus Engagement
Supervise student workers and mentor UX team members.
Sustain UX operations by managing internal projects, facilitating working meetings, and documenting UX methods and best practices.
Participate in strategic projects for the university that require content strategy expertise, including the UX@UAcampus learning community.
Curate UX and content strategy resources through the Libraries’ outreach channels such as The UX Cookbook and uxEd.
Gather Input from Users and Stakeholders to Assess Library Services and Policies
Recruit and engage UA students, faculty, staff, and community members to participate in the Libraries’ user research, including user interviews, usability testing, card sorting, and contextual inquiries.
Gather and implement stakeholder feedback through interviews and consultation.
Present recommendations to stakeholders based on research findings.
Other duties as assigned.
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
Minimum Qualifications
Bachelor’s degree or equivalent advanced learning attained through professional level experience.
3 years relevant work experience, or equivalent combination of education and work experience.
Preferred Qualifications
Master's degree
Contact Information for Candidates Armando Cruz armandocruz@arizona.edu
Special Instructions to Applicant Please submit a writing sample or portfolio that demonstrates your ability to write for an online audience. You must submit a PDF document. If you are submitting a website or page, submit a PDF document that includes just the link.
This posting will remain open until filled. To ensure your application is considered, please submit your application materials by 11:59 p.m. on the first review date of January 26, 2026.
Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.
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Applicants must be currently authorized to work in the United States
For more information about working at the University of Arizona and relocations services, please refer elsewhere.
Duties & Responsibilities Characteristic Duties Library Services Engagement
Engage with patrons and stakeholders in their use of library services and resources.
Collaborate with librarians and specialists to design and enhance content and services delivery, and user experience.
Design Content to Facilitate Library Access and Discovery
Coordinate, create, revise, and publish web content that is user-friendly, inclusive, and accessible.
Design the information architecture and microcopy for the Libraries’ websites and service platforms.
Analyze and audit content on the Libraries’ websites and service platforms to evaluate content improvements.
Monitor and analyze web analytics and usage data to inform content strategy and to identify gaps in library services.
Train librarians, specialists, and other content managers on workflows, analytics, and writing for the user experience.
Partner with website developers to implement content changes based on user feedback and support the content organization and its delivery to the user.
Develop and Sustain a Content Strategy for Library Services
Develop and sustain content for accuracy and alignment to the Libraries’ mission and goals across the Libraries’ websites and service platforms.
Assess and contribute to improving content workflows, decision making, success measures, and other processes.
Assist in creating and maintaining content guidelines to ensure the quality, consistency, and efficiency of the Libraries’ web content operations.
Lead the Web Strategy Group (WSG) as a core member to support website operations.
Management, Mentorship, and Campus Engagement
Supervise student workers and mentor UX team members.
Sustain UX operations by managing internal projects, facilitating working meetings, and documenting UX methods and best practices.
Participate in strategic projects for the university that require content strategy expertise, including the UX@UAcampus learning community.
Curate UX and content strategy resources through the Libraries’ outreach channels such as The UX Cookbook and uxEd.
Gather Input from Users and Stakeholders to Assess Library Services and Policies
Recruit and engage UA students, faculty, staff, and community members to participate in the Libraries’ user research, including user interviews, usability testing, card sorting, and contextual inquiries.
Gather and implement stakeholder feedback through interviews and consultation.
Present recommendations to stakeholders based on research findings.
Other duties as assigned.
This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.
Minimum Qualifications
Bachelor’s degree or equivalent advanced learning attained through professional level experience.
3 years relevant work experience, or equivalent combination of education and work experience.
Preferred Qualifications
Master's degree
Contact Information for Candidates Armando Cruz armandocruz@arizona.edu
Special Instructions to Applicant Please submit a writing sample or portfolio that demonstrates your ability to write for an online audience. You must submit a PDF document. If you are submitting a website or page, submit a PDF document that includes just the link.
This posting will remain open until filled. To ensure your application is considered, please submit your application materials by 11:59 p.m. on the first review date of January 26, 2026.
Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.
#J-18808-Ljbffr