DSV Air & Sea Inc.
AWS JAN Operations Supervisor
Location: USA - Madison, 135 Industrial Dr N
POSITION SUMMARY The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting, and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent with company service and cost objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
Effectively keep senior management and client representatives informed of critical issues that affect the operations.
Ensure the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manage operations to meet prescribed productivity and service goals. Comply with terms outlined in the site's operating agreement with the client.
Implement and report on-going cost savings measures. Provide ideas and suggestions for more efficient operations.
Meet all client specified KPI’s and comply with Quality system requirements.
Manage the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provide direction and support to Human Resources. Assist in creating programs for hiring, training, and professional development. Participate in performance evaluation system for recommending promotions, wage increases, and other HR activities.
Has overall training and evaluation responsibilities of warehouse staff.
Plan the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assess priorities based on time sensitivity and available resources. Assign duties to appropriate warehouse staff.
Review pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
Train new staff in assigned duties, or delegate training responsibility to experienced team members. Assess progress of trainees and add additional duties as appropriate.
Keep informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
Assign supervisory duties to experienced team members acting as leads for lower-level warehouse staff. Keeps abreast of progress or problems.
Keep Manager advised of progress or problems requiring attention on a daily basis. Holds regular meetings with warehouse staff to assess the group's overall status. Discusses ideas for improvement. Keeps staff informed of new developments.
Assists in the physical operations as needed.
Delivers results by leveraging the skills of the right people at the right time.
Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
Provides ongoing growth and development opportunities for team members.
Provides input and conducts annual performance reviews for team members.
Supports adherence to Standard Operating Procedures (SOPs). Supports and trains team members with adherence to SOPs (corporate and client).
QUALIFICATIONS Education & Experience
High school diploma or GED.
3 years of experience working in a logistics/distribution/relevant environment.
1 year experience in a supervisory role.
Preferred: Prior MHE certification / knowledge of basic MHE operation.
Certificates, Licenses, Registrations
Satisfactory completion of a forklift training program.
Computer Skills
Proficient in Microsoft Office (Excel, Word, Power Point).
RF Scanners.
WMS functions.
Language Skills
English (reading, writing, verbal).
Business communication.
Mathematical Skills
Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.
Other Skills
Strong attention to detail accuracy and accomplish job tasks in a timely manner.
Good organizational and personnel skills.
Good communication skills, written and oral.
Good leadership, supervision, and planning skills.
Able to work flexible schedules, including nights and weekends, as required by the operation.
Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
Work overtime as dictated by business whether mandatory or voluntary.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
PHYSICAL DEMANDS
Bending (occasionally).
Walking and Standing (frequently).
Sitting (constantly).
Ability to Lift/Carry and Push/Pull (11-20 pounds).
Reach above shoulder, squat, or kneel.
WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
EEO STATEMENT DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com.
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POSITION SUMMARY The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting, and customer communication activities daily, including labor scheduling, space utilization, equipment and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing and shipping of products in a manner consistent with company service and cost objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Conduct staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
Effectively keep senior management and client representatives informed of critical issues that affect the operations.
Ensure the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manage operations to meet prescribed productivity and service goals. Comply with terms outlined in the site's operating agreement with the client.
Implement and report on-going cost savings measures. Provide ideas and suggestions for more efficient operations.
Meet all client specified KPI’s and comply with Quality system requirements.
Manage the operations to achieve prescribed objectives. Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provide direction and support to Human Resources. Assist in creating programs for hiring, training, and professional development. Participate in performance evaluation system for recommending promotions, wage increases, and other HR activities.
Has overall training and evaluation responsibilities of warehouse staff.
Plan the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assess priorities based on time sensitivity and available resources. Assign duties to appropriate warehouse staff.
Review pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
Train new staff in assigned duties, or delegate training responsibility to experienced team members. Assess progress of trainees and add additional duties as appropriate.
Keep informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
Assign supervisory duties to experienced team members acting as leads for lower-level warehouse staff. Keeps abreast of progress or problems.
Keep Manager advised of progress or problems requiring attention on a daily basis. Holds regular meetings with warehouse staff to assess the group's overall status. Discusses ideas for improvement. Keeps staff informed of new developments.
Assists in the physical operations as needed.
Delivers results by leveraging the skills of the right people at the right time.
Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
Provides ongoing growth and development opportunities for team members.
Provides input and conducts annual performance reviews for team members.
Supports adherence to Standard Operating Procedures (SOPs). Supports and trains team members with adherence to SOPs (corporate and client).
QUALIFICATIONS Education & Experience
High school diploma or GED.
3 years of experience working in a logistics/distribution/relevant environment.
1 year experience in a supervisory role.
Preferred: Prior MHE certification / knowledge of basic MHE operation.
Certificates, Licenses, Registrations
Satisfactory completion of a forklift training program.
Computer Skills
Proficient in Microsoft Office (Excel, Word, Power Point).
RF Scanners.
WMS functions.
Language Skills
English (reading, writing, verbal).
Business communication.
Mathematical Skills
Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing and distributing client products.
Other Skills
Strong attention to detail accuracy and accomplish job tasks in a timely manner.
Good organizational and personnel skills.
Good communication skills, written and oral.
Good leadership, supervision, and planning skills.
Able to work flexible schedules, including nights and weekends, as required by the operation.
Participate in established cross training metrics activities with the opportunity to improve their knowledge in multiple areas/departments and be able to assist as a back-up when the need may arise.
Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
Work overtime as dictated by business whether mandatory or voluntary.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
PHYSICAL DEMANDS
Bending (occasionally).
Walking and Standing (frequently).
Sitting (constantly).
Ability to Lift/Carry and Push/Pull (11-20 pounds).
Reach above shoulder, squat, or kneel.
WORK ENVIRONMENT While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
EEO STATEMENT DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com.
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