SupportFinity™
Customer Assistance Representative III
SupportFinity™, Cherokee, Oklahoma, United States, 73728
Customer Assistance Representative III
Agency: 340 OKLAHOMA STATE DEPARTMENT OF HEALTH
Supervisory Organization: 340 District 7
Job Posting End Date: Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date: Continuous if Blank
Full/Part-Time: Full time
Job Type: Regular
Compensation The annual salary for this position is up to $41,000.00, based on education and experience.
Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!
Benefits
Generous state paid benefit allowance to help cover insurance premiums.
A wide choice of insurance plans with no pre‑existing condition exclusions or limitations.
Flexible spending accounts for health care expenses and/or dependent care.
Retirement Savings Plan with a generous match.
15 days of vacation and 15 days of sick leave the first year for full time employees.
11 paid holidays a year.
Student Loan repayment options & tuition reimbursement.
Employee discounts with a variety of companies and vendors.
Longevity Bonus for years of service.
Job Description Location: Cherokee County Health Department (1298 W 4th St Tahlequah, OK 74464)
Full Time / Part Time: Full Time
Work Schedule: Monday to Friday
Possibility of evenings, weekends and some holidays for special events
Primary Hours: 8 am to 5 pm
Salary: up to $41,000.00, based on education and experience
Position Description The Customer Assistance Representative is responsible for helping customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs.
Position Responsibilities/Essential Functions
This position is the frontline for customer service and our clients. Responsibilities include client/patient registrations, processing WIC benefits, answering telephones, coordinating with other departments, collecting and entering billing information, accepting and documenting payments, light typing assignments, scheduling appointments, providing general information to the public, filing, maintaining client records, and preparing program reports.
Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.
Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs several tasks such as posting and recording data.
Enters and retrieves information using personal computer or other data processing equipment, reviews coded and uncoded source documents, proofs previously entered data and makes routine corrections.
Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.
Receives or delivers materials and equipment.
Being present at the office is an essential function of the job.
Other duties as assigned.
Other Duties
Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
Works effectively in team environment, participating and assisting peers.
Minimum Qualifications Education and experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience.
Application Requirements
If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.
All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.
Knowledge, Skills, Abilities and Competencies Knowledge of office methods and procedures; grammar, punctuation, and spelling; mathematics; basic bookkeeping procedures; inventory techniques; telephone procedures; standard business communications; current office technologies; operating office machines including computers; following oral and written instructions; establishing and maintaining effective working relationships with others; establishing and maintaining filing systems; analyzing situations and making decisions in accordance with rules, laws, and regulations; providing good customer, interpersonal and communication skills.
Physical Demands and Work Environment Work is typically performed in an office setting with climate‑controlled conditions and moderate noise levels. Employees are required to talk, stand, walk, and reach with hands and arms; carry light items; drive an automobile; sit for long periods; use computers and phones daily; and may be required to travel, including overnight and weekend travel. Being present at the office is an essential function of the job.
Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
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Supervisory Organization: 340 District 7
Job Posting End Date: Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date: Continuous if Blank
Full/Part-Time: Full time
Job Type: Regular
Compensation The annual salary for this position is up to $41,000.00, based on education and experience.
Why you’ll love it here! RESPECT. COLLABORATION. SERVICE. The Oklahoma State Department of Health (OSDH) is committed to leading Oklahoma to prosperity through health. Our mission is to protect and promote health, prevent disease and injury, and cultivate conditions by which Oklahomans can thrive. Check out why we are passionate about public health and believe it is the career for you!!!
Benefits
Generous state paid benefit allowance to help cover insurance premiums.
A wide choice of insurance plans with no pre‑existing condition exclusions or limitations.
Flexible spending accounts for health care expenses and/or dependent care.
Retirement Savings Plan with a generous match.
15 days of vacation and 15 days of sick leave the first year for full time employees.
11 paid holidays a year.
Student Loan repayment options & tuition reimbursement.
Employee discounts with a variety of companies and vendors.
Longevity Bonus for years of service.
Job Description Location: Cherokee County Health Department (1298 W 4th St Tahlequah, OK 74464)
Full Time / Part Time: Full Time
Work Schedule: Monday to Friday
Possibility of evenings, weekends and some holidays for special events
Primary Hours: 8 am to 5 pm
Salary: up to $41,000.00, based on education and experience
Position Description The Customer Assistance Representative is responsible for helping customers seeking services and information at the county health department. This includes collecting all pertinent demographic and billing information from clients, answering phones, filing, appointment scheduling, data entry and responding to customer questions and needs.
Position Responsibilities/Essential Functions
This position is the frontline for customer service and our clients. Responsibilities include client/patient registrations, processing WIC benefits, answering telephones, coordinating with other departments, collecting and entering billing information, accepting and documenting payments, light typing assignments, scheduling appointments, providing general information to the public, filing, maintaining client records, and preparing program reports.
Initiates and handles correspondence relating to a special field or program regarding agency or program rules, policies, procedures, or requirements.
Performs a variety of sorting and filing tasks; answers the phone, takes messages, and disseminates information; opens, sorts, distributes, collects, and delivers mail; performs several tasks such as posting and recording data.
Enters and retrieves information using personal computer or other data processing equipment, reviews coded and uncoded source documents, proofs previously entered data and makes routine corrections.
Examines, checks, and verifies reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and follows up on discrepancies.
Receives or delivers materials and equipment.
Being present at the office is an essential function of the job.
Other duties as assigned.
Other Duties
Demonstrates knowledge of and supports mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior.
Works effectively in team environment, participating and assisting peers.
Minimum Qualifications Education and experience requirements at this level consist of one year of experience in clerical office work plus one year of experience in customer service, or an equivalent combination of education and experience.
Application Requirements
If education, certification or licensure is required to meet qualifications, applicants must provide documentation at the time of application.
All applicants are subject to a background check and must be legally authorized to work in the United States without visa sponsorship.
Knowledge, Skills, Abilities and Competencies Knowledge of office methods and procedures; grammar, punctuation, and spelling; mathematics; basic bookkeeping procedures; inventory techniques; telephone procedures; standard business communications; current office technologies; operating office machines including computers; following oral and written instructions; establishing and maintaining effective working relationships with others; establishing and maintaining filing systems; analyzing situations and making decisions in accordance with rules, laws, and regulations; providing good customer, interpersonal and communication skills.
Physical Demands and Work Environment Work is typically performed in an office setting with climate‑controlled conditions and moderate noise levels. Employees are required to talk, stand, walk, and reach with hands and arms; carry light items; drive an automobile; sit for long periods; use computers and phones daily; and may be required to travel, including overnight and weekend travel. Being present at the office is an essential function of the job.
Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.
#J-18808-Ljbffr