InteLogix
Customer Service Representative - Remote
InteLogix, California, Missouri, United States, 65018
Customer Service Representative - Remote
Who We Are
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
Pay rate:
$18/hr
What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
What’s in it for YOU?
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
Responsibilities
Provide information about SNAP EBT transactions to customers.
Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
Maintain a thorough understanding of products, services and policies to effectively assist customers.
Accurately document customer interactions and transactions across all tools/platforms.
Collaborate with other departments to resolve customer issues and elevate complex problems as necessary.
Strive to exceed customer satisfaction goals and performance metrics.
Continuously seek opportunities to improve the customer experience and streamline processes.
Stay updated on product knowledge and industry trends to better assist customers.
Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.
What We Look For In a Candidate
Must be 18 years of age or older.
High School Diploma or equivalent.
Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills.
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work.
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.
Superb attendance, so you can be there when our customers need us.
Work At Home Requirements
High speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed.
WiFi must be turned off at all times.
Windows Updates must be current.
Private and distraction free home work space with the ability to close a door.
All Job Offers Are Contingent Upon
Completion of drug screen.
Completion of background check.
Completion of fingerprints.
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Pay rate:
$18/hr
What’s the Role About? If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
What’s in it for YOU?
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
Responsibilities
Provide information about SNAP EBT transactions to customers.
Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
Maintain a thorough understanding of products, services and policies to effectively assist customers.
Accurately document customer interactions and transactions across all tools/platforms.
Collaborate with other departments to resolve customer issues and elevate complex problems as necessary.
Strive to exceed customer satisfaction goals and performance metrics.
Continuously seek opportunities to improve the customer experience and streamline processes.
Stay updated on product knowledge and industry trends to better assist customers.
Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.
What We Look For In a Candidate
Must be 18 years of age or older.
High School Diploma or equivalent.
Bilingual Requirement: Must be fluent in both English and Spanish, with excellent verbal and written communication skills.
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work.
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.
Superb attendance, so you can be there when our customers need us.
Work At Home Requirements
High speed internet with an ethernet connection to the router (no satellite or hotspot) 10 Mbps download and 5 Mbps upload speed.
WiFi must be turned off at all times.
Windows Updates must be current.
Private and distraction free home work space with the ability to close a door.
All Job Offers Are Contingent Upon
Completion of drug screen.
Completion of background check.
Completion of fingerprints.
#J-18808-Ljbffr