Yes and Company
Responsibilities
Verify package sales, including qualifying prospective owners and members, as set forth in department established qualifications
Adhere to the Company script when communicating with prospective owners and members
Handle customer service calls to include date changes and general package information
Complete pre‑arrival confirmation calls for all incoming vacation packages to confirm travel dates and presentation times
Follow up on all pending requests until completion and return all calls in a timely manner
Maintain a working knowledge of all resorts, Company products and services as they relate to marketing and the company as a whole
Be responsible for professionally and courteously handling escalated guest issues
Maintain a high level of accuracy and confidentiality in verifying and/or entering package data for the Marketing Call Center
Support the daily activities and assignments provided by leadership; participate in proactive team efforts to achieve departmental and Marketing Call Center goals
Adhere to all company and departmental policies and procedures
Perform additional duties that may be assigned to meet business needs
Requirements
Good interpersonal communication skills, written and verbal
Fluent with Microsoft Office Suite; Word, Excel and Outlook
Good organization skills
Ability to manage daily, weekly and special project deadlines
Self‑starter
Exceptional customer service skills
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Verify package sales, including qualifying prospective owners and members, as set forth in department established qualifications
Adhere to the Company script when communicating with prospective owners and members
Handle customer service calls to include date changes and general package information
Complete pre‑arrival confirmation calls for all incoming vacation packages to confirm travel dates and presentation times
Follow up on all pending requests until completion and return all calls in a timely manner
Maintain a working knowledge of all resorts, Company products and services as they relate to marketing and the company as a whole
Be responsible for professionally and courteously handling escalated guest issues
Maintain a high level of accuracy and confidentiality in verifying and/or entering package data for the Marketing Call Center
Support the daily activities and assignments provided by leadership; participate in proactive team efforts to achieve departmental and Marketing Call Center goals
Adhere to all company and departmental policies and procedures
Perform additional duties that may be assigned to meet business needs
Requirements
Good interpersonal communication skills, written and verbal
Fluent with Microsoft Office Suite; Word, Excel and Outlook
Good organization skills
Ability to manage daily, weekly and special project deadlines
Self‑starter
Exceptional customer service skills
#J-18808-Ljbffr