Terra West Management Services
OM Admin Clerk
role at
Terra West Management Services
Provide Administrative Support to the Call Center Administration Manager, Call Center Manager, Open Marketing and Owners Advantage Departments. This includes:
Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications
Adheres to the Company script when communicating with prospective owners and members
Handles customer service calls to include date changes and general package information
Completes pre‑arrival confirmation calls to all incoming vacation packages to confirm travel dates and presentation times
Follows up on all pending requests until completion and returns all calls in a timely manner
Maintains a working knowledge of all resorts, company products and services as they relate to marketing and the company as a whole
Responsible for professionally and courteously handling escalated guest issues
Maintains a high level of accuracy and confidentiality in verifying and/or entering package data for the marketing call center
Supports the daily activities and assignments provided by leadership; participates in proactive team efforts to achieve departmental and marketing call center goals
Adheres to all company and departmental policies and procedures
Additional duties that may be assigned to meet business needs
Requirements
Good interpersonal communication skills, written and verbal
Fluent with Microsoft Office Suite; Word, Excel and Outlook
Good organization skills
Ability to manage daily, weekly and special project deadlines
Self‑starter
Exceptional customer service skills
Salary: $14.50 per hour
Seniority Level Entry level
Employment Type Full-time
Job Function Administrative
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role at
Terra West Management Services
Provide Administrative Support to the Call Center Administration Manager, Call Center Manager, Open Marketing and Owners Advantage Departments. This includes:
Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications
Adheres to the Company script when communicating with prospective owners and members
Handles customer service calls to include date changes and general package information
Completes pre‑arrival confirmation calls to all incoming vacation packages to confirm travel dates and presentation times
Follows up on all pending requests until completion and returns all calls in a timely manner
Maintains a working knowledge of all resorts, company products and services as they relate to marketing and the company as a whole
Responsible for professionally and courteously handling escalated guest issues
Maintains a high level of accuracy and confidentiality in verifying and/or entering package data for the marketing call center
Supports the daily activities and assignments provided by leadership; participates in proactive team efforts to achieve departmental and marketing call center goals
Adheres to all company and departmental policies and procedures
Additional duties that may be assigned to meet business needs
Requirements
Good interpersonal communication skills, written and verbal
Fluent with Microsoft Office Suite; Word, Excel and Outlook
Good organization skills
Ability to manage daily, weekly and special project deadlines
Self‑starter
Exceptional customer service skills
Salary: $14.50 per hour
Seniority Level Entry level
Employment Type Full-time
Job Function Administrative
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