Somerpointe Resorts
Description
Provide administrative support to the Call Center Administration Manager, Call Center Manager, Open Marketing and Owners Advantage departments to include but not be limited to:
Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications
Adheres to the Company script when communicating with prospective owners and members
Handles customer service calls to include date changes and general package information
Completes pre-arrival confirmation calls to all incoming vacation packages to confirm travel dates and presentation times
Follow up on all pending requests until completion and return all calls in a timely manner
Completes pre-arrival confirmation calls
Maintains a working knowledge of all resorts, Company products and services as they related to marketing and the company as a whole
Responsible for professionally and courteously handling escalated guest issues
Maintain a high level of accuracy and confidentiality in verifying and/or entering package data for the Marketing Call Center
Support the daily activities and assignments provided by leadership. Participate in proactive team efforts to achieve departmental and Marketing Call Center goals.
Adhere to all company and departmental policies and procedures
Additional duties that may be assigned to meet business needs
Requirements
Good interpersonal communication skills, written and verbal
Fluent with Microsoft Office Suite; Word , Excel and Outlook
Good organization skills
Ability to manage daily, weekly and special project deadlines
Self-starter
Exceptional customer service skills
Salary Description $14.50 per hour
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Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications
Adheres to the Company script when communicating with prospective owners and members
Handles customer service calls to include date changes and general package information
Completes pre-arrival confirmation calls to all incoming vacation packages to confirm travel dates and presentation times
Follow up on all pending requests until completion and return all calls in a timely manner
Completes pre-arrival confirmation calls
Maintains a working knowledge of all resorts, Company products and services as they related to marketing and the company as a whole
Responsible for professionally and courteously handling escalated guest issues
Maintain a high level of accuracy and confidentiality in verifying and/or entering package data for the Marketing Call Center
Support the daily activities and assignments provided by leadership. Participate in proactive team efforts to achieve departmental and Marketing Call Center goals.
Adhere to all company and departmental policies and procedures
Additional duties that may be assigned to meet business needs
Requirements
Good interpersonal communication skills, written and verbal
Fluent with Microsoft Office Suite; Word , Excel and Outlook
Good organization skills
Ability to manage daily, weekly and special project deadlines
Self-starter
Exceptional customer service skills
Salary Description $14.50 per hour
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