Desert Hand And Physical Therapy
Bilingual Medical Scheduler Full Time
Desert Hand And Physical Therapy, Phoenix, Arizona, United States, 85003
Job Description
Desert Hand and Physical Therapy is seeking a highly organized and customer-focused Appointment Scheduler to join our dynamic team on a FULL TIME basis. In this vital role, you will be the first point of contact for our patients, scheduling appointments, verifying insurance efficiently, and ensuring an exceptional patient experience from the initial call to check-in.
Responsibilities
Answer incoming calls and respond to appointment inquiries professionally and courteously.
Make outbound calls to patients referred for physical and/or hand therapy and schedule new patient appointments over the phone and electronically, accurately entering all necessary demographic and appointment information into the electronic health record (EHR) system.
Verify patient insurance information and ensure necessary referrals or authorizations are obtained before appointments.
Communicate appointment details and any required paperwork.
Ensure all new patients understand what to bring and expect at their initial visit.
Address patient inquiries regarding appointments, services, and general practice information with professionalism and empathy.
Resolve scheduling conflicts and emergencies in a timely and effective manner.
Maintain accurate and up-to-date patient records and appointment logs.
Collaborate closely with clinical staff, front desk, and other departments to ensure seamless patient care coordination.
Adhere to all HIPAA regulations and maintain strict patient confidentiality.
Participate in team meetings and contribute to continuous improvement initiatives.
Perform other administrative duties as assigned.
Full time M-F
Avondale location
Open to more hours for PTO coverage
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr
Responsibilities
Answer incoming calls and respond to appointment inquiries professionally and courteously.
Make outbound calls to patients referred for physical and/or hand therapy and schedule new patient appointments over the phone and electronically, accurately entering all necessary demographic and appointment information into the electronic health record (EHR) system.
Verify patient insurance information and ensure necessary referrals or authorizations are obtained before appointments.
Communicate appointment details and any required paperwork.
Ensure all new patients understand what to bring and expect at their initial visit.
Address patient inquiries regarding appointments, services, and general practice information with professionalism and empathy.
Resolve scheduling conflicts and emergencies in a timely and effective manner.
Maintain accurate and up-to-date patient records and appointment logs.
Collaborate closely with clinical staff, front desk, and other departments to ensure seamless patient care coordination.
Adhere to all HIPAA regulations and maintain strict patient confidentiality.
Participate in team meetings and contribute to continuous improvement initiatives.
Perform other administrative duties as assigned.
Full time M-F
Avondale location
Open to more hours for PTO coverage
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
#J-18808-Ljbffr