Floor & Decor
Connected Customer Supervisor
Floor & Decor seeks a Connected Customer Supervisor to manage a dynamic team of customer service associates, overseeing cashiering, returns, cash office functions, inventory management, e-commerce support, and an exceptional customer experience.
What Successful Connected Customer Supervisors Are
Team builders
Customer service champions
Detail oriented and highly organized
Excellent communication and listening skills
Minimum Eligibility Requirements
Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience
High school diploma and/or GED
Minimum of 2 years of computer experience in a work environment
Essential Job Functions
Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
Demonstrate a thorough understanding and compliance with all customer service-related standard operating procedures (cashiering, credit and close-out)
Lead inventory management and accuracy throughout the store
Process customer refunds and exchanges according to established guidelines
Oversee signage updates and price changes for store SKU’s
Assist customers with product selection and answer product related questions
Partner with management to determine products that need SKUs, price changes, and returns
Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
Review shipping and receiving documents for accuracy
Audit reports including inventory control, return of sale, and void reports
Monitor incoming and outgoing truck logs
Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operating procedures and resolve issues with the CEM/Store Manager and Operations Manager
Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
Return products to the correct in-store location after customer returns
Clean and stock products according to Floor & Decor’s standards
Serve as point of contact for e-commerce team members regarding inventory availability in the store
Supervise inventory movement within the store
Be available to open and/or close the store in an effective manner
Benefits Offered
Based on eligibility, associates may opt into benefits coverage
401k
Bonus opportunities at every level
Working Conditions (travel & environment)
While performing the duties, the employee is exposed to a warehouse environment and moving vehicles; noise level is typically quiet to moderate
Potential car travel to other stores for support
Flexible hours to fit around your schedule
On the job training
Opportunity for advancement
Our people are our most important asset and we pride ourselves in teamwork
Diverse perspectives and experiences are vital to our success; Floor & Decor is committed to creating an inclusive culture
Physical/Sensory Requirements
Ability to lift 25 pounds or more on a consistent basis
Ability to sit, squat or stand for long periods; frequently required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawl
Shared Statement This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.
Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Store Hours Monday - Friday: 7:00 AM - 8:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
Pickup Hours Monday - Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
Work-life Balance
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Additional Information Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industry: Retail
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What Successful Connected Customer Supervisors Are
Team builders
Customer service champions
Detail oriented and highly organized
Excellent communication and listening skills
Minimum Eligibility Requirements
Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience
High school diploma and/or GED
Minimum of 2 years of computer experience in a work environment
Essential Job Functions
Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
Demonstrate a thorough understanding and compliance with all customer service-related standard operating procedures (cashiering, credit and close-out)
Lead inventory management and accuracy throughout the store
Process customer refunds and exchanges according to established guidelines
Oversee signage updates and price changes for store SKU’s
Assist customers with product selection and answer product related questions
Partner with management to determine products that need SKUs, price changes, and returns
Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
Review shipping and receiving documents for accuracy
Audit reports including inventory control, return of sale, and void reports
Monitor incoming and outgoing truck logs
Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operating procedures and resolve issues with the CEM/Store Manager and Operations Manager
Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
Return products to the correct in-store location after customer returns
Clean and stock products according to Floor & Decor’s standards
Serve as point of contact for e-commerce team members regarding inventory availability in the store
Supervise inventory movement within the store
Be available to open and/or close the store in an effective manner
Benefits Offered
Based on eligibility, associates may opt into benefits coverage
401k
Bonus opportunities at every level
Working Conditions (travel & environment)
While performing the duties, the employee is exposed to a warehouse environment and moving vehicles; noise level is typically quiet to moderate
Potential car travel to other stores for support
Flexible hours to fit around your schedule
On the job training
Opportunity for advancement
Our people are our most important asset and we pride ourselves in teamwork
Diverse perspectives and experiences are vital to our success; Floor & Decor is committed to creating an inclusive culture
Physical/Sensory Requirements
Ability to lift 25 pounds or more on a consistent basis
Ability to sit, squat or stand for long periods; frequently required to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawl
Shared Statement This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time.
Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.
Store Hours Monday - Friday: 7:00 AM - 8:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
Pickup Hours Monday - Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
Sunday: 10:00 AM - 6:00 PM
Work-life Balance
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
Additional Information Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Other
Industry: Retail
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