Hornblower Corp
Job Description
Posted Monday, January 5, 2026 at 8:00 AM
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary The Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations.
Duties and Responsibilities Customer Service
Provide exceptional hospitality to guests and crew as prescribed in our RESPECT Service System (RSS)
Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
Maintain the highest standards of safety for customers and staff
Maintain the highest standards of sanitation in accordance with local regulations and corporate guidelines
Develop and execute programs that improve the level of service and product quality
Leadership and Teamwork
Lead by example; maintain highest level of professionalism, integrity, and strong work habits
Develop strong teamwork within the crew
Assist in hiring, training, and development of all restaurant crew
Help develop and execute shipmate incentive programs
Maintain good working relationships with other departments (marine, sales, and administration)
Administration
Attend all scheduled meetings
Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
Reconcile onboard cash and credit sales with the point-of-sale system
Review timekeeping records for each shift to ensure accuracy
Create schedule for assigned department ensuring proper staffing within budgeted guidelines
Other Duties and Responsibilities Additional job duties as assigned.
Requirements & Qualifications
High school diploma or equivalent required
Minimum of five (5) years of total restaurant experience in full-service, high-volume environment
Must have supervisory experience
Associate or bachelor’s degree in related preferred
Responsible alcohol service requirements—TIPS Certification preferred
Responsible for meeting health department sanitation codes & requirements—SERV Safe Certification preferred
Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications
Ability to establish and maintain effective working relationships
Must be able to listen effectively, assess the situation, determine relevant issues, identify solutions, and gain consensus
RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
580 Water St SW, Washington, DC 20024, USA
#J-18808-Ljbffr
Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary The Restaurant Manager will successfully direct and oversee all activities of the dining cabin and galley to ensure high-quality food and drinks, hospitable and efficient customer service, and profitable operations.
Duties and Responsibilities Customer Service
Provide exceptional hospitality to guests and crew as prescribed in our RESPECT Service System (RSS)
Rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
Gather necessary information from other departments to ensure guest satisfaction (special requests, additional services, special timing, etc.)
Conduct pre-cruise meetings and communicate to employees all necessary information regarding the cruise (seating charts, special bar packages, boarding procedures)
Maintain the highest standards of safety for customers and staff
Maintain the highest standards of sanitation in accordance with local regulations and corporate guidelines
Develop and execute programs that improve the level of service and product quality
Leadership and Teamwork
Lead by example; maintain highest level of professionalism, integrity, and strong work habits
Develop strong teamwork within the crew
Assist in hiring, training, and development of all restaurant crew
Help develop and execute shipmate incentive programs
Maintain good working relationships with other departments (marine, sales, and administration)
Administration
Attend all scheduled meetings
Operate all restaurant systems (point of sale, inventory/purchasing system, reservations system)
Reconcile onboard cash and credit sales with the point-of-sale system
Review timekeeping records for each shift to ensure accuracy
Create schedule for assigned department ensuring proper staffing within budgeted guidelines
Other Duties and Responsibilities Additional job duties as assigned.
Requirements & Qualifications
High school diploma or equivalent required
Minimum of five (5) years of total restaurant experience in full-service, high-volume environment
Must have supervisory experience
Associate or bachelor’s degree in related preferred
Responsible alcohol service requirements—TIPS Certification preferred
Responsible for meeting health department sanitation codes & requirements—SERV Safe Certification preferred
Moderate computer skills are essential; will frequently work with Microsoft office products as well as point of sale system and web-based applications
Ability to establish and maintain effective working relationships
Must be able to listen effectively, assess the situation, determine relevant issues, identify solutions, and gain consensus
RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.
580 Water St SW, Washington, DC 20024, USA
#J-18808-Ljbffr