IT Hardware Deployment Technician Job at Peraton in Chantilly

IT Hardware Deployment Technician Peraton is a next‑generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Program Overview In support of the FAA BNATCS contract, the IT Hardware Deployment Technician builds, configures, and deploys computers and related hardware to end‑users across the organization. Responsibilities Computer Build & Deployment Assemble, configure, and image desktops, laptops, and mobile devices according to organizational standards Install required operating systems, applications, and security tools Perform quality assurance checks to ensure devices are fully functional before deployment Deploy computers to end‑users, ensuring smooth setup and handoff Lift objects weighing 25 lbs or less throughout the day Pick up, distribute, move, mail equipment, and prepare equipment for disposal while keeping ServiceNow tickets updated Complete additional tasks as assigned by the supervisor Hardware & Inventory Management Maintain accurate records of hardware inventory, asset tags, and deployment logs Track incoming and outgoing equipment, ensuring proper documentation Assist with hardware upgrades, replacements, and lifecycle management Support & Troubleshooting Provide first‑line support for hardware issues during deployment Respond to telephone calls, email, and personnel requests for technical support Escalate complex technical problems to higher‑level IT teams when necessary Resolve technical problems and answer queries in support of remote customer computer hardware systems Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and follow‑up Interact with network services, software systems engineering, and/or applications development teams to restore service and/or identify and correct core problems Process Improvement Follow established build and deployment procedures while recommending improvements for efficiency Ensure compliance with IT security policies and organizational standards Contribute to continuous improvement initiatives within the IT depot Document common issues and resolutions to improve future deployments Qualifications Required Qualifications Minimum of a high school diploma with 3+ years of relevant experience in IT support, hardware deployment, or related roles Experience working in a help desk environment with ServiceNow tools Great oral and written communication skills US citizenship with ability to obtain/maintain a (T4) Public Trust clearance as required by the contract Residence within 30 miles of and ability to work on‑site out of our Chantilly, VA location Preferred Qualifications Certifications such as CompTIA A+ or Microsoft Certified Fundamentals are a plus Experience with MS Office suite, including Outlook, Word, Excel, and PowerPoint Prior IT technical support and customer service experience Demonstrated resourcefulness in problem solving and an initiative to learn new skills Basic knowledge of circuit boards, processors, electronic equipment, and computer hardware/software Salary and Benefits Target Salary Range: $51,000 – $82,000. Salary is determined by various factors, including scope and responsibilities of the position, individual experience, education, skills, and geographic location. Benefits: medical, dental, vision, life, health savings account, short/long‑term disability, EAP, parental leave, 401(k), paid time off for vacation, and company‑paid holidays. Full listing available at https://www.careers.peraton.com/benefits. Application duration: estimated 30 days from posting date, may vary. Equal Opportunity Employer: we provide opportunities for all qualified individuals regardless of disability, veteran status, and other protected characteristics. #J-18808-Ljbffr