Phoenix Management Group NC LLC
Operations Specialist
Phoenix Management Group NC LLC, Charlotte, North Carolina, United States, 28205
Job Description
Job Description Description: Phoenix Management Group, LLC Position: Operations Specialist – On Site Location: Hybrid – Remote and On-Site/Home Office Travel: Up to 40%-60% (higher during Peak Seasons) Reports to: President and/or VP of Operations Phoenix Management Group, LLC, a leading full-service Property Management Company, has an opening for a Opereations Specialist. This is an exciting opportunity for an experienced professional to join a privately held company with substantial potential for career growth. Brief Description: The Operations Specialist is responsible for supporting and executing Phoenix Management’s strategic objectives related to property management by aiding with an assigned portfolio of properties, implementing policies, procedures and practices to enable each property to meet and exceed budgeted financial goals and achieve operational performance objectives. This position will directly uphold the standards for superior customer service, efficiency in daily, weekly, and monthly procedures and proper usage of Entrata. Our expectations of you in this role: Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results. Focus on daily, weekly, and monthly operational tasks and ensure they are completed efficiently. Learns Operational Procedures listed in the Employee handbook, Entrata, Paylocity, and Grow Learning as well as other various sources to ensure operational excellence is achieved. Focus on opportunities to improve the perception of onsite service throughout the resident lifecycle. Evaluate and provide feedback for property leadership staff. Perform weekly assessments of Entrata to ensure tasks are completed efficiently and according to company policy Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the properties and responds quickly and with urgency to client/owner concerns, questions, issues, and requests. Reviews, analyzes, and interprets customer service issues and identifies solutions quickly. Preparing for potential impacts on the performance of the portfolio and works with the community managers and others to develop and implement plans to prevent future customer service issues or complaints. Ensures the appearance and physical aspects of the properties meet the Company's and owner's established standards through routine site and safety inspections. Communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio. Coordinates work activities for on-site management and regional teams to provide excellent customer service and respond to all reviews, complaints, and/or inquiries that need to be addressed in a timely fashion Collaborate with Regional Team to ensure employees are following protocols and procedures Partners with various department heads to ensure compliance objectives are met in human resources, accounting, finance, administrative, etc. Have the knowledge and ability to train associates on national programs, leasing software, reporting, and customer service. Communicate regularly with clients and other stakeholders on performance and recommendations. Routinely attend and contribute to local industry associations. Maintain a significant understanding of industry topics, issues, or news involving markets. Attends and participates in training programs and events which may require air travel.
Requirements: Required Experience: 1-2 years of onsite Student Housing or Multi-Family experience. 1-3 year of experience in onsite management role. 1-3 year of experience in leasing CRM, Entrata experience preferred. High School Diploma required, Bachelor's degree strongly preferred. CAM and/or CPM certification preferred. Ability to persuasively express ideas and opinions to individuals and groups. Excellent written, verbal, and customer service skills. Must be willing to work flexible
hours/days/weekends
when needed. Proven track record of achieving operational goals and demonstrating results from previous positions. Proven track record in establishing and maintaining strong relationships with management team. Strong leadership and interpersonal skills, including the ability to work with senior executives and in teams. • Ability to prioritize, organize, time manage, balance competing deadlines, and be a self-starter that is eager to learn with a team player mentality. PMG offers a competitive salary with bonus incentives based on individual as well as property performance. In addition, a comprehensive benefits package is offered to all full-time employees with medical, dental, and vision coverage, paid vacation and sick leave and rental discounts at company properties. Conquering the Law of Average
Our mission is to build a relationship of “WE” rather than “I”. We are not a company managing people. We are not one vision of living. We are a collective of individuals, including our residents, and we are constantly collaborating to do things differently and be innovative. We are a community and we all must work together to achieve greatness.
Job Description Description: Phoenix Management Group, LLC Position: Operations Specialist – On Site Location: Hybrid – Remote and On-Site/Home Office Travel: Up to 40%-60% (higher during Peak Seasons) Reports to: President and/or VP of Operations Phoenix Management Group, LLC, a leading full-service Property Management Company, has an opening for a Opereations Specialist. This is an exciting opportunity for an experienced professional to join a privately held company with substantial potential for career growth. Brief Description: The Operations Specialist is responsible for supporting and executing Phoenix Management’s strategic objectives related to property management by aiding with an assigned portfolio of properties, implementing policies, procedures and practices to enable each property to meet and exceed budgeted financial goals and achieve operational performance objectives. This position will directly uphold the standards for superior customer service, efficiency in daily, weekly, and monthly procedures and proper usage of Entrata. Our expectations of you in this role: Ensures that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results. Focus on daily, weekly, and monthly operational tasks and ensure they are completed efficiently. Learns Operational Procedures listed in the Employee handbook, Entrata, Paylocity, and Grow Learning as well as other various sources to ensure operational excellence is achieved. Focus on opportunities to improve the perception of onsite service throughout the resident lifecycle. Evaluate and provide feedback for property leadership staff. Perform weekly assessments of Entrata to ensure tasks are completed efficiently and according to company policy Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the properties and responds quickly and with urgency to client/owner concerns, questions, issues, and requests. Reviews, analyzes, and interprets customer service issues and identifies solutions quickly. Preparing for potential impacts on the performance of the portfolio and works with the community managers and others to develop and implement plans to prevent future customer service issues or complaints. Ensures the appearance and physical aspects of the properties meet the Company's and owner's established standards through routine site and safety inspections. Communicates concerns and requests for capital as needed to provide for the physical upkeep of each property in the portfolio. Coordinates work activities for on-site management and regional teams to provide excellent customer service and respond to all reviews, complaints, and/or inquiries that need to be addressed in a timely fashion Collaborate with Regional Team to ensure employees are following protocols and procedures Partners with various department heads to ensure compliance objectives are met in human resources, accounting, finance, administrative, etc. Have the knowledge and ability to train associates on national programs, leasing software, reporting, and customer service. Communicate regularly with clients and other stakeholders on performance and recommendations. Routinely attend and contribute to local industry associations. Maintain a significant understanding of industry topics, issues, or news involving markets. Attends and participates in training programs and events which may require air travel.
Requirements: Required Experience: 1-2 years of onsite Student Housing or Multi-Family experience. 1-3 year of experience in onsite management role. 1-3 year of experience in leasing CRM, Entrata experience preferred. High School Diploma required, Bachelor's degree strongly preferred. CAM and/or CPM certification preferred. Ability to persuasively express ideas and opinions to individuals and groups. Excellent written, verbal, and customer service skills. Must be willing to work flexible
hours/days/weekends
when needed. Proven track record of achieving operational goals and demonstrating results from previous positions. Proven track record in establishing and maintaining strong relationships with management team. Strong leadership and interpersonal skills, including the ability to work with senior executives and in teams. • Ability to prioritize, organize, time manage, balance competing deadlines, and be a self-starter that is eager to learn with a team player mentality. PMG offers a competitive salary with bonus incentives based on individual as well as property performance. In addition, a comprehensive benefits package is offered to all full-time employees with medical, dental, and vision coverage, paid vacation and sick leave and rental discounts at company properties. Conquering the Law of Average
Our mission is to build a relationship of “WE” rather than “I”. We are not a company managing people. We are not one vision of living. We are a collective of individuals, including our residents, and we are constantly collaborating to do things differently and be innovative. We are a community and we all must work together to achieve greatness.