NVA General Practice
Client Services Representative
NVA General Practice, Torrance, California, United States, 90504
Client Services Representative – NVA General Practice
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Client Services Representative
role at
NVA General Practice . 6 days ago, Be among the first 25 applicants.
Job Description We are looking for a dynamic and experienced full-time Veterinary Receptionist to join our customer service team. The ideal candidate will have great customer service skills, be professional, upbeat, friendly and comfortable using a computer. Previous veterinary experience preferred. Plaza Del Amo Animal Hospital is a five doctor general practice, primarily seeing dogs and cats. We also provide a full service grooming department, day and long term boarding with luxury suites. We’re AAHA accredited ensuring our clients, patients and staff obtain top of the line medicine and customer service. At Plaza Del Amo Animal Hospital we take pride in what we do! If you have a passion for animals and enjoy working with people, we would love to hear from you.
Qualifications
Have great people and customer service skills
Must be reliable, detail-oriented person and compassionate
Veterinary Reception experience 1-2 years required
Must be willing to work some weekends and flexible shifts
Must be 18 years old or older
Benefits
For fulltime associates medical, dental and vision insurance plans for you and your family
Paid vacation, sick days and holiday pay for full-time employees
Free mental health sessions through support linc
401(k) with company matching
Employee pet discounts
Uniforms
Responsibilities
Warmly greet clients in-person and over the phone, addressing inquiries related to veterinary care, boarding, and grooming services.
Schedule appointments for veterinary visits, boarding reservations, and grooming appointments.
Provide clients with information on pricing, service details, and availability.
Provide updates to pet owners about their animals' well-being as requested.
Handle inquiries and address concerns from pet owners professionally and courteously
Detail oriented and multi-tasking abilities
Great work ethic and team player
Handle incoming and outgoing email
Process payments for visits, medications, food, grooming and boarding
Go over wellness plans and provide billing estimates to clients
Check in clients dropping off patients for daily procedures
Process daily check-in paperwork for patient procedures
Able to work weekends, morning or afternoon shifts. 8 hour shifts generally.
Ensure a welcoming and organized reception area
Provide excellent customer service and help maintain a positive client experience
Able to lift 35lbs
We are open Mon- Friday 8am-6pm and Saturday 8am-4pm. The starting wage for this position is $17.89/hr, $20.00/hr. Compensation is negotiable & based on education, experience, and other relevant credentials.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Veterinary Services
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Client Services Representative
role at
NVA General Practice . 6 days ago, Be among the first 25 applicants.
Job Description We are looking for a dynamic and experienced full-time Veterinary Receptionist to join our customer service team. The ideal candidate will have great customer service skills, be professional, upbeat, friendly and comfortable using a computer. Previous veterinary experience preferred. Plaza Del Amo Animal Hospital is a five doctor general practice, primarily seeing dogs and cats. We also provide a full service grooming department, day and long term boarding with luxury suites. We’re AAHA accredited ensuring our clients, patients and staff obtain top of the line medicine and customer service. At Plaza Del Amo Animal Hospital we take pride in what we do! If you have a passion for animals and enjoy working with people, we would love to hear from you.
Qualifications
Have great people and customer service skills
Must be reliable, detail-oriented person and compassionate
Veterinary Reception experience 1-2 years required
Must be willing to work some weekends and flexible shifts
Must be 18 years old or older
Benefits
For fulltime associates medical, dental and vision insurance plans for you and your family
Paid vacation, sick days and holiday pay for full-time employees
Free mental health sessions through support linc
401(k) with company matching
Employee pet discounts
Uniforms
Responsibilities
Warmly greet clients in-person and over the phone, addressing inquiries related to veterinary care, boarding, and grooming services.
Schedule appointments for veterinary visits, boarding reservations, and grooming appointments.
Provide clients with information on pricing, service details, and availability.
Provide updates to pet owners about their animals' well-being as requested.
Handle inquiries and address concerns from pet owners professionally and courteously
Detail oriented and multi-tasking abilities
Great work ethic and team player
Handle incoming and outgoing email
Process payments for visits, medications, food, grooming and boarding
Go over wellness plans and provide billing estimates to clients
Check in clients dropping off patients for daily procedures
Process daily check-in paperwork for patient procedures
Able to work weekends, morning or afternoon shifts. 8 hour shifts generally.
Ensure a welcoming and organized reception area
Provide excellent customer service and help maintain a positive client experience
Able to lift 35lbs
We are open Mon- Friday 8am-6pm and Saturday 8am-4pm. The starting wage for this position is $17.89/hr, $20.00/hr. Compensation is negotiable & based on education, experience, and other relevant credentials.
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Veterinary Services
#J-18808-Ljbffr