National Veterinary Associates
Client Services Representative
National Veterinary Associates, Torrance, California, United States, 90504
We are looking for a dynamic and experienced full-time Veterinary Receptionist to join our customer service team. The ideal candidate will have great customer service skills, be professional, upbeat, friendly and comfortable using a computer. Previous veterinary experience preferred.
Plaza Del Amo Animal Hospital is a five doctor general practice, primarily seeing dogs and cats. We also provide a full service grooming department, day and long term boarding with luxury suites. We’re AAHA accredited ensuring our clients, patients and staff obtain top of the line medicine and customer service. At Plaza Del Amo Animal Hospital we take pride in what we do! If you have a passion for animals and enjoy working with people, we would love to hear from you.
Qualifications
Have great people and customer service skills
Must be reliable, detail-oriented person and compassionate
Veterinary Reception experience 1-2 years required
Must be willing to work some weekends and flexible shifts
Must be 18 years old or older
For fulltime associates medical, dental and vision insurance plans for you and your family
Paid vacation, sick days and holiday pay for full-time employees
Free mental health sessions through support linc
401(k) with company matching
Uniforms
Responsibilities
Warmly greet clients in-person and over the phone, addressing inquiries related to veterinary care, boarding, and grooming services.
Schedule appointments for veterinary visits, boarding reservations, and grooming appointments.
Provide clients with information on pricing, service details, and availability.
Provide updates to pet owners about their animals' well-being as requested.
Handle inquiries and address concerns from pet owners professionally and courteously
Detail oriented and multi-tasking abilities
Great work ethic and team player
Handle incoming and outgoing email
Process payments for visits, medications, food, grooming and boarding
Go over wellness plans and provide billing estimates to clients
Check in clients dropping off patients for daily procedures
Process daily check-in paperwork for patient procedures
Ensure a welcoming and organized reception area
Provide excellent customer service and help maintain a positive client experience
Able to lift 35lbs
We are open Mon- Friday 8am-6pm and Saturday 8am-4pm. The starting wage for this position is $17.89/hr,- $20.00hr. Compensation is negotiable & based on education, experience, and other relevant credentials .
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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Plaza Del Amo Animal Hospital is a five doctor general practice, primarily seeing dogs and cats. We also provide a full service grooming department, day and long term boarding with luxury suites. We’re AAHA accredited ensuring our clients, patients and staff obtain top of the line medicine and customer service. At Plaza Del Amo Animal Hospital we take pride in what we do! If you have a passion for animals and enjoy working with people, we would love to hear from you.
Qualifications
Have great people and customer service skills
Must be reliable, detail-oriented person and compassionate
Veterinary Reception experience 1-2 years required
Must be willing to work some weekends and flexible shifts
Must be 18 years old or older
For fulltime associates medical, dental and vision insurance plans for you and your family
Paid vacation, sick days and holiday pay for full-time employees
Free mental health sessions through support linc
401(k) with company matching
Uniforms
Responsibilities
Warmly greet clients in-person and over the phone, addressing inquiries related to veterinary care, boarding, and grooming services.
Schedule appointments for veterinary visits, boarding reservations, and grooming appointments.
Provide clients with information on pricing, service details, and availability.
Provide updates to pet owners about their animals' well-being as requested.
Handle inquiries and address concerns from pet owners professionally and courteously
Detail oriented and multi-tasking abilities
Great work ethic and team player
Handle incoming and outgoing email
Process payments for visits, medications, food, grooming and boarding
Go over wellness plans and provide billing estimates to clients
Check in clients dropping off patients for daily procedures
Process daily check-in paperwork for patient procedures
Ensure a welcoming and organized reception area
Provide excellent customer service and help maintain a positive client experience
Able to lift 35lbs
We are open Mon- Friday 8am-6pm and Saturday 8am-4pm. The starting wage for this position is $17.89/hr,- $20.00hr. Compensation is negotiable & based on education, experience, and other relevant credentials .
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
#J-18808-Ljbffr