Home Instead - Bloomington, IN
Recruitment and Engagement Coordinator
Home Instead - Bloomington, IN, Bloomington, Indiana, United States, 47401
The Recruitment and Engagement Coordinator at Klipsch Senior Care will drive our mission to expand compassionate in-home care for aging adults, directly contributing to our 12.5% year-over-year hours of care growth goal, while simultaneously fostering a high-quality culture and reducing Care Professional turnover. This role is responsible for the recruitment, development, and engagement of Care Professionals, leading all training programs, and promoting a positive and supportive work environment.
At the heart of Klipsch Senior Care are our core values: Empathy, Caring, Respect, Love, Integrity, Positive Energy, Passion, Patience, Persistence, Professionalism, and Community Focus. These core values help us to live our vision statement of "Making lives better: every day, every interaction." By embodying these principles, this role will become a trusted resource within the community and a valued mentor to our Care Professionals.
Primary Responsibilities:
Reflect the core values of Klipsch Senior Care (d.b.a. an independently owned and operated Home Instead franchise)
Maintain ATS system, addressing and engaging all leads/applications
Scheduled and conduct Care Professional Interviews
Schedule and lead Care Professional orientation and new hire training including Alzheimer’s and Dementia Training and continuing education learning plans required to meet Home Instead® Standards
Evaluate and update all orientation and training materials as needed
Work in partnership with the Scheduling Department to coordinate Care Professional schedules with an emphasis on creating high quality matches and extraordinary relationships
Schedule and conduct Care Professional annual reviews and all supervision including regular performance conversations, accountabilities, and problem resolution
Develop engagement strategies to promote Care Professional retention and satisfaction
Achieve NET Care Professional goals for the location
Prepare and publish the monthly newsletter
Develop, plan, and facilitate quarterly Care Professional Meetings
Ensure Home Instead standards are met and upheld
Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and SHA
Demonstrate open and effective communication with leadership team, colleagues, Care Professionals, clients, and family members
Maintain regular attendance at the office to execute job responsibilities
Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
Perform other duties as assigned
Education/Experience Requirements:
Associate's degree preferred
One year of facilitation/training experience or an equivalent combination of education and additional work experience may be considered
Experience with Microsoft Teams and other virtual meeting platforms is required
Supervisory Responsibilities: This position does not have direct supervisory responsibilities but will act In a HR capacity assisting with the hiring and ongoing performance based coaching of all Care Professionals.
Knowledge, Skills, and Abilities:
Must have an understanding of and uphold the policies and procedures established by Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise
Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the ability to work independently, maintain confidentiality of information and meet deadlines
Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
Must present a professional appearance and demeanor
Must have the ability to operate HI technology systems
Must have computer skills and be proficient in ATS programs, Word and Excel
Must be able to work evenings or weekends as required
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At the heart of Klipsch Senior Care are our core values: Empathy, Caring, Respect, Love, Integrity, Positive Energy, Passion, Patience, Persistence, Professionalism, and Community Focus. These core values help us to live our vision statement of "Making lives better: every day, every interaction." By embodying these principles, this role will become a trusted resource within the community and a valued mentor to our Care Professionals.
Primary Responsibilities:
Reflect the core values of Klipsch Senior Care (d.b.a. an independently owned and operated Home Instead franchise)
Maintain ATS system, addressing and engaging all leads/applications
Scheduled and conduct Care Professional Interviews
Schedule and lead Care Professional orientation and new hire training including Alzheimer’s and Dementia Training and continuing education learning plans required to meet Home Instead® Standards
Evaluate and update all orientation and training materials as needed
Work in partnership with the Scheduling Department to coordinate Care Professional schedules with an emphasis on creating high quality matches and extraordinary relationships
Schedule and conduct Care Professional annual reviews and all supervision including regular performance conversations, accountabilities, and problem resolution
Develop engagement strategies to promote Care Professional retention and satisfaction
Achieve NET Care Professional goals for the location
Prepare and publish the monthly newsletter
Develop, plan, and facilitate quarterly Care Professional Meetings
Ensure Home Instead standards are met and upheld
Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and SHA
Demonstrate open and effective communication with leadership team, colleagues, Care Professionals, clients, and family members
Maintain regular attendance at the office to execute job responsibilities
Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
Perform other duties as assigned
Education/Experience Requirements:
Associate's degree preferred
One year of facilitation/training experience or an equivalent combination of education and additional work experience may be considered
Experience with Microsoft Teams and other virtual meeting platforms is required
Supervisory Responsibilities: This position does not have direct supervisory responsibilities but will act In a HR capacity assisting with the hiring and ongoing performance based coaching of all Care Professionals.
Knowledge, Skills, and Abilities:
Must have an understanding of and uphold the policies and procedures established by Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise
Must demonstrate excellent oral and written communication skills and the ability to listen effectively
Must have the ability to work independently, maintain confidentiality of information and meet deadlines
Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
Must present a professional appearance and demeanor
Must have the ability to operate HI technology systems
Must have computer skills and be proficient in ATS programs, Word and Excel
Must be able to work evenings or weekends as required
#J-18808-Ljbffr